Request for Information - ITSS Recompete - Enterprise IT - Market Research

Statement of Work (SOW) / Performance Work Statement (PWS)

This Performance Work Statement (PWS) outlines the requirements for non-personal Information Technology (IT), IT logistics, and cybersecurity support services for the Army Test and Evaluation Command (ATEC) Headquarters (HQs), Aberdeen Proving Ground (APG), MD; the U.S. Army Aberdeen Test Center (ATC), APG, MD; the Operational Evaluation Command (OEC), Fort Hood, TX and APG, MD; and White Sands Missile Range (WSMR), White Sands Missile Range, NM. Minimal support may also be required at other specified test locations.

The contractor shall provide qualified personnel, equipment, tools, materials, supervision, management, and other necessary items and services to provide IT Management Support Services. This includes support for various networks such as NIPRNET, SIPRNET, DREN, SDREN, DRED, SDRED, WISPR, TSN, and FBRNet. The scope encompasses managing and maintaining IT infrastructure, including servers, workstations, networks, software, Cloud Technology solutions, VPNs, COMSEC, web services, cybersecurity operations, and intrusion detection systems.

Performance requirements and locations will be determined at the task order level. The PWS details specific performance standards and metrics for various tasks, including Help Desk support (e.g., response times, resolution times, First-Contact Resolution rate, CSAT), network availability (99.9%), server availability (99.95%), and cybersecurity incident response times (15 minutes for critical incidents, 1 hour for high incidents). Specific metrics are also defined for software development, testing, and maintenance.

Performance will occur at ATEC HQs (APG, MD), ATC (APG, MD), OEC (Fort Hood, TX and APG, MD), and WSMR (White Sands Missile Range, NM). Support may also be required at other locations throughout the life of the contract. The period of performance will be determined at the task order level.

• Personnel Qualifications: Contractor personnel must possess high school diplomas or equivalent, be proficient in English, be U.S. citizens, and possess required training, certifications, and security clearances. Specific cybersecurity certifications are required for personnel performing cybersecurity functions.
• Security: Access up to TOP SECRET classified military information may be required. Contractors must possess a Top Secret facility clearance and appropriate investigation levels (T3/T3R or higher). Personnel must obtain required certifications and clearances prior to assignment.
• Conflict of Interest (OCI): Contractors must remain OCI-free throughout the contract duration.
• Training: Contractors must develop and implement a training program, including mandatory cybersecurity awareness training (e.g., Cyber Awareness Challenge, Antiterrorism, OPSEC).
• Hours of Operation: Standard hours are Monday-Friday, 6:00 a.m. to 6:00 p.m. ET, with core staff hours from 7:30 a.m. to 4:30 p.m. ET. Alternate work schedules may be implemented.
• Government-Furnished Items/Services: Includes facilities, office space, vehicles, and certain training.
• Contractor-Furnished Items/Services: Includes all other necessary supplies, parts, materials, tools, support equipment, labor, and vehicles not provided by the Government.

Request for Information (RFI)

This RFI is issued by the Army Test and Evaluation Command (ATEC) for market research purposes to gauge industry interest and capability in consolidating two existing Information Technology (IT) support contracts. The effort aims to integrate the White Sands Missile Range (WSMR) Information Systems Operations Service Support (ISOSS) mission into the ATEC Enterprise, creating a single award contract. The government anticipates a seven-year contract vehicle (2-year base + 5 one-year options).

• Enterprise IT & Customer Support: Tier 1-3 Help Desk, VIP support, VTC/SVTC support.

• Cybersecurity & Information Assurance: Continuous RMF authorization, eMASS, vulnerability scanning (ACAS/SCAP), endpoint security.

• Network & Data Center Operations: Systems administration, server farm management, physical infrastructure, 99.9% network availability (NIPR, SIPR, DREN, SDREN).

• Software Development & Modernization: Agile/DevSecOps, CI/CD pipeline, commercial cloud integration, database administration.

• IT Logistics & Property Accountability: Warehouse operations, receiving, Government Furnished Property (GFP) accountability.

• Specialized Mission Support: IT support for geographically dispersed systems (e.g., Law Enforcement/Fire 911/CAD, GIS, meteorological, tactical engineering).

• Anticipated contract type: Single award.

• Anticipated period of performance: Seven (7) years (2-year base + 5 one-year options).

• Current contracts being considered for consolidation:

  • ATEC HQ/ATC/OEC: Contract W91CRB-22-D-0002 (ITSS), Hybrid FFP/T&M, Ceiling $86M/5 years.
  • WSMR: Contract W91151-209-D-0009 (ISOSS), FFP, Ceiling $39M/5 years.

• Estimated users: ~900 at HQ/OEC (APG), 1,400 at ATC, 900 at OEC (Fort Hood), 1,300 at WSMR.

• Support locations include: ATEC HQ, Aberdeen Proving Ground (APG), MD; Aberdeen Test Center (ATC), APG, MD; Operational Evaluation Command (OEC), APG, MD; OEC, Fort Hood, TX; White Sands Missile Range (WSMR), NM. Potential support at other locations (Fort Bragg, NC; Fort Huachuca, AZ; Fort Bliss, TX; Fort Sill, OK; Huntsville, AL).

• Submission Deadline: May 21, 2026, 12:00 PM ET.

• Submission Format: Written company profiles and descriptive literature.

• Contact: Esther Casari (esther.casari.civ@army.mil) and Dennis Beauclair, Jr. (dennis.a.beauclair.civ@army.mil).

• Inquiries: Must be submitted in writing.

• Note: This is NOT a solicitation or request for proposal. No contract will be awarded from this notice. Responses are for market research only. Costs incurred by respondents are not reimbursable.

• The government is evaluating NAICS codes, with 518210 (Size Standard $40M) under consideration. Industry feedback on alternate NAICS codes is requested.

• Questions regarding company size standard, CMMC level, FedRAMP certification, and specific small business categories (SB, 8(a), SDB, WOSB, HUBZone, VOSB, SDVOSB) are included.

• A draft Performance Work Statement (PWS) is attached as Attachment 1.

• The RFI seeks feedback on technological agility, cybersecurity operations, Agile/DevSecOps, recruitment/retention, meeting SLAs across time zones, and GFP accountability.

• Provisions and Clauses will be updated according to the Revolutionary FAR Overhaul (RFO).