Request for Information - ITSS Recompete - Enterprise IT - Market Research

Request for Information (RFI)

This RFI is for market research purposes to gauge industry interest and capability for the further consolidation of Information Technology Support Services (ITSS) for the Army Test and Evaluation Command (ATEC). The effort aims to consolidate existing IT support contracts into a single award, integrating the White Sands Missile Range (WSMR) Information Systems Operations Service Support (ISOSS) mission into the ATEC Enterprise. The government anticipates a single, seven-year contract vehicle (2-year base + 5 option years).

The RFI outlines "Core Capabilities" required, including:

• Enterprise IT & Customer Support (Tier 1-3 Help Desk, VIP support, VTC/SVTC)
• Cybersecurity & Information Assurance (RMF, eMASS, vulnerability scanning, endpoint security)
• Network & Data Center Operations (systems administration, server management, 99.9% network availability)
• Software Development & Modernization (Agile/DevSecOps, CI/CD, cloud integration)
• IT Logistics & Property Accountability (warehouse operations, GFP accountability)
• Specialized Mission Support (IT support for geographically dispersed systems like 911/CAD, GIS, meteorological tracking)

Specific networks to be supported include NIPR, SIPR, DREN, SDREN, WISPR, TSN, and FBRNet.

• Anticipated contract type: Single award.

• Period of Performance: Seven (7) years (2-year base + 5 one-year options).

• Estimated user base: Approximately 900 users at ATEC HQ/OEC, 1,400 at ATC, 900 at OEC Fort Hood, and 1,300 at WSMR, plus potential support for other locations.

• This is NOT a solicitation or request for proposal; no contract will be awarded from this notice.

• Interested parties should submit company profiles and descriptive literature.

• Responses are due no later than 12:00 PM ET on May 21, 2026.

• Submissions must be in writing to the Contracting Officer (Esther Casari) and Contract Specialist (Dennis Beauclair, Jr.).

• Telephonic inquiries or requests for meetings will not be entertained.

• The government is evaluating the most appropriate NAICS code, currently considering 518210 (Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services - Size Standard $40M), but is open to recommendations for alternative codes reflecting T&E mission support.

• Respondents are asked to identify their company's business size standard (SB, 8(a), SDB, WOSB, HUBZone, VOSB, SDVOSB).

• A draft Performance Work Statement (PWS) (Attachment 1) is provided.

• Respondents are asked to provide feedback on specific questions related to technological agility, cybersecurity, software development, recruitment, SLAs, and IT logistics.

• The government will not reimburse any costs incurred in preparing responses.

• Provisions and Clauses will be updated according to the Revolutionary FAR Overhaul (RFO).

Statement of Work (SOW) / Performance Work Statement (PWS)

This Performance Work Statement (PWS) outlines the requirements for non-personal services to provide Information Technology (IT), IT logistics, and cybersecurity support to the Army Test and Evaluation Command (ATEC) Headquarters (HQs) and its subordinate organizations across multiple locations.

• Locations: Support is required at ATEC HQs (APG, MD), Aberdeen Test Center (ATC, APG, MD), Operational Evaluation Command (OEC, Fort Hood, TX and APG, MD), and White Sands Missile Range (WSMR, NM). Minimal support may also be needed at Fort Bragg, NC; Fort Huachuca, AZ; Fort Bliss, TX; Fort Sill, OK; Huntsville, AL; Fort Hood, TX; and Fort Bragg, NC.

• Services: The contractor shall provide qualified personnel, equipment, tools, materials, supervision, management, and other necessary items/services to provide IT Management Support Services. This includes support for NIPRNET, SIPRNET, DREN, SDREN, DRED, SDRED, WISPR, TSN, and FBRNet.

• IT User Base: Approximately 900 IT users at ATEC HQs/AEC, 1,500 at ATC, 900 at OEC, and 1,100 at WSMR.

• Key Tasks: Includes Information Technology Support, Software Development and Software Support Activity, Logistics, and Other Support Services.

• Network Availability: 99.9% during core duty hours for network operations.

• Trouble Ticket Resolution: Specific response and resolution times are defined for Critical, High, and Normal priority tickets, with a target First-Contact Resolution rate of ≥40% and a CSAT of ≥4.3/5.

• Cybersecurity: Adherence to secure coding standards, timely patching, vulnerability management, and incident response with defined service levels for critical incidents (15 minutes) and high incidents (1 hour).

• Locations: Primarily CONUS, with specific locations listed above.

• Period of Performance: Not explicitly stated in this document excerpt, but implies ongoing support.

• Personnel Qualifications: U.S. citizenship, proficient English, high school diploma or equivalent, proficiency in Microsoft Office, and specific training/certifications as per Attachment 4.

• Security: Appropriate security clearances (up to TOP SECRET) and facility clearances are required, depending on assigned positions.

• Conflict of Interest (OCI): Contractors must remain OCI-free throughout the contract duration.

• Government Furnished Items/Services: Includes facilities/office space, property/items, and services such as training.

• Contractor Furnished Items/Services: Includes supplies, parts, materials, tools, support equipment, labor, and vehicles not provided by the Government.

• Reporting: Various reports are required, including CDRLs for Quality Control Plan, Hazardous Material Report, Property Inventory, Maintenance/Warranty Report, Critical Outage Report, Software Documentation, Cybersecurity Status Report, Sensitive Items Inventory Report, and Contractor Progress Status and Management Report.

• Work Hours: Standard hours are Monday-Friday, 6:00 a.m. to 6:00 p.m. (ET/CT/MST), with core staff hours from 7:30 a.m. to 4:30 p.m. Alternate Work Schedules (AWS) may be utilized at some locations.

• Holidays: Contractor is not required to perform services on specified Federal holidays unless directed by the Government.

Request for Information (RFI)

This RFI is issued by the U.S. Army Test and Evaluation Command (ATEC) for market research purposes to gauge industry interest and capability in consolidating existing Information Technology (IT) support contracts. The goal is to consolidate IT support services across ATEC Headquarters and four subordinate organizations, potentially resulting in a single, seven-year contract vehicle (two-year base, five one-year options).

• Enterprise IT & Customer Support: Tier 1-3 Help Desk, VIP support, VTC/SVTC support.

• Cybersecurity & Information Assurance: Continuous RMF authorization, eMASS package management, vulnerability scanning (ACAS/SCAP), endpoint security.

• Network & Data Center Operations: Systems administration, server farm management, physical infrastructure maintenance, 99.9% network availability.

• Software Development & Modernization: Agile/DevSecOps, CI/CD pipeline management, commercial cloud integration, database administration.

• IT Logistics & Property Accountability: Warehouse operations, central receiving, GFP accountability.

• Specialized Mission Support: IT support for geographically dispersed systems (e.g., Law Enforcement/Fire 911/CAD, GIS, meteorological tracking).

• Support includes NIPR, SIPR, DREN, SDREN, WISPR, TSN, and FBRNet networks.

• Anticipated contract type: Single award.

• Anticipated period of performance: Seven (7) years (2-year base + 5 one-year options).

• Current contracts being considered for consolidation:

  • HQ/ATC/OEC: Contract W91CRB-22-D-0002 (ITSS), Hybrid FFP/T&M, $86M ceiling, 5-year PoP, Small Business award.
  • WSMR: Contract W91151-209-D-0009 (ISOSS), FFP, $39M ceiling, 5-year PoP, Unrestricted.

• Estimated users to be supported: Approximately 900 at HQ/OEC, 1,400 at ATC, 900 at OEC Fort Hood, and 1,300 at WSMR.

• This is NOT a solicitation or request for proposal; no contract will be awarded from this notice.

• Responses are requested by May 21, 2026, 12:00 PM ET.

• Submissions should include company profiles and descriptive literature.

• Specific questions are posed in Section 3 and Section 4 of the RFI regarding company capabilities, experience, and approach to various aspects of the potential contract.

• Interested parties should submit responses in writing to Esther Casari (esther.casari.civ@army.mil) and Dennis Beauclair, Jr. (dennis.a.beauclair.civ@army.mil).

• The government is evaluating the most appropriate NAICS code, with 518210 (Size Standard $40M) under consideration. Industry feedback on NAICS codes is requested.

• Questions regarding company size standard (SB, 8(a), SDB, WOSB, HUBZone, VOSB, SDVOSB) and CMMC/FedRAMP certification are included.

• The draft Performance Work Statement (PWS) is provided as Attachment 1.

• Support locations include APG, MD; Fort Hood, TX; WSMR, NM, and potentially other locations.

• The RFI seeks feedback on technological agility, cybersecurity operations, software development, recruitment/retention, SLA adherence, IT logistics, and management of geographically separated locations.

• Provisions and Clauses will be updated according to the latest updates in the Revolutionary FAR Overhaul (RFO).