Request for Information - ITSS Recompete - Enterprise IT - Market Research

Request for Information (RFI)

This RFI is for market research purposes to gauge industry interest and capability for the further consolidation of Information Technology Support Services (ITSS) for the Army Test and Evaluation Command (ATEC). The effort aims to consolidate existing IT support contracts into a single award, integrating the White Sands Missile Range (WSMR) Information Systems Operations Service Support (ISOSS) mission into the ATEC Enterprise. The government anticipates a single, seven-year contract vehicle (2-year base + 5 option years).

The RFI outlines "Core Capabilities" required, including:

• Enterprise IT & Customer Support (Tier 1-3 Help Desk, VIP support, VTC/SVTC)
• Cybersecurity & Information Assurance (RMF, eMASS, vulnerability scanning, endpoint security)
• Network & Data Center Operations (systems administration, server management, 99.9% network availability)
• Software Development & Modernization (Agile/DevSecOps, CI/CD, cloud integration)
• IT Logistics & Property Accountability (warehouse operations, GFP accountability)
• Specialized Mission Support (IT support for geographically dispersed systems like 911/CAD, GIS, meteorological tracking)

Specific networks to be supported include NIPR, SIPR, DREN, SDREN, WISPR, TSN, and FBRNet.

• Anticipated contract type: Single award.

• Period of Performance: Seven (7) years (2-year base + 5 one-year options).

• Estimated user base: Approximately 900 users at ATEC HQ/OEC, 1,400 at ATC, 900 at OEC Fort Hood, and 1,300 at WSMR, plus potential support for other locations.

• This is NOT a solicitation or request for proposal; no contract will be awarded from this notice.

• Interested parties should submit company profiles and descriptive literature.

• Responses are due no later than 12:00 PM ET on May 21, 2026.

• Submissions must be in writing to the Contracting Officer (Esther Casari) and Contract Specialist (Dennis Beauclair, Jr.).

• Telephonic inquiries or requests for meetings will not be entertained.

• The government is evaluating the most appropriate NAICS code, currently considering 518210 (Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services - Size Standard $40M), but is open to recommendations for alternative codes reflecting T&E mission support.

• Respondents are asked to identify their company's business size standard (SB, 8(a), SDB, WOSB, HUBZone, VOSB, SDVOSB).

• A draft Performance Work Statement (PWS) (Attachment 1) is provided.

• Respondents are asked to provide feedback on specific questions related to technological agility, cybersecurity, software development, recruitment, SLAs, and IT logistics.

• The government will not reimburse any costs incurred in preparing responses.

• Provisions and Clauses will be updated according to the Revolutionary FAR Overhaul (RFO).

Statement of Work (SOW) / Performance Work Statement (PWS)

This Performance Work Statement (PWS) outlines the requirements for non-personal services to provide Information Technology (IT), IT logistics, and cybersecurity support to the Army Test and Evaluation Command (ATEC) Headquarters (HQs) and its subordinate organizations across multiple locations.

• Services: Provide IT, IT logistics, and cybersecurity support.

• Locations: Primarily ATEC HQs (APG, MD), Aberdeen Test Center (ATC, APG, MD), Operational Evaluation Command (OEC) (Fort Hood, TX and APG, MD), and White Sands Missile Range (WSMR, NM). Support may also be required at Fort Bragg, NC; Fort Huachuca, AZ; Fort Bliss, TX; Fort Sill, OK; Huntsville, AL, or other locations.

• Networks Supported: NIPRNET, SIPRNET, DREN, SDREN, DRED, SDRED, WISPR, TSN Black & TSN Red, and FBRNet.

• Personnel: Contractor shall provide all qualified personnel, equipment, tools, materials, supervision, management, and other necessary items/services, except for government-furnished property and services.

• Key Tasks: Includes IT support, software development and support, logistics, and other support services.

• Network Availability: 99.9% during core duty hours for network operations.

• Help Desk SLAs: Defined response and resolution times for Critical, High, and Normal priority tickets.

• First-Contact Resolution Rate: Target of >=40% quarterly.

• Customer Satisfaction (CSAT): Target of >=4.3/5 across surveyed tickets.

• Cybersecurity: Adherence to secure coding standards, vulnerability management, and incident response SLAs (15 minutes for Critical Incidents, 1 hour for High Incidents).

• Period of Performance: Not explicitly stated in this document excerpt, but implied to be a multi-year contract with potential for task orders.

• Place of Performance: Multiple Army installations and potentially other locations within the continental United States (CONUS).

• Personnel Qualifications: U.S. citizenship, proficient English, high school diploma or equivalent, proficient in Microsoft Office, and possess required training, certifications, security clearances, and experience as per Attachment 4.

• Security: Appropriate security clearances (up to TOP SECRET) and facility clearances are required. Personnel must comply with all security regulations and policies.

• Conflict of Interest (OCI): Contractor must remain OCI-free throughout the contract duration.

• Hours of Operation: Generally Monday-Friday, with core hours and minimal staffing requirements specified for different locations.

• Training: Contractor must develop and provide training programs, including mandatory cybersecurity and antiterrorism training.

• Reporting: Various reports are required, including monthly technical status reports, labor reports, and cybersecurity status reports.

• Government-Furnished Items/Services: Includes facilities, office space, property, vehicles, and training.

• Contractor-Furnished Items/Services: Includes supplies, parts, materials, tools, support equipment, labor, and vehicles not provided by the Government.

• Transition: Contractor must develop and implement phase-in and phase-out plans.

• Quality Control: Contractor must develop and implement a Quality Control Plan (QCP).

Request for Information (RFI)

This RFI is issued by the Army Test and Evaluation Command (ATEC) for market research purposes to gauge industry interest and capability in consolidating two existing Information Technology (IT) support contracts. The effort aims to integrate the White Sands Missile Range (WSMR) Information Systems Operations Service Support (ISOSS) mission into the ATEC Enterprise, creating a single award contract. The government anticipates a seven-year contract vehicle (2-year base + 5 one-year options).

• Enterprise IT & Customer Support: Tier 1-3 Help Desk, VIP support, VTC/SVTC support.

• Cybersecurity & Information Assurance: Continuous RMF authorization, eMASS, vulnerability scanning (ACAS/SCAP), endpoint security.

• Network & Data Center Operations: Systems administration, server farm management, physical infrastructure, 99.9% network availability (NIPR, SIPR, DREN, SDREN).

• Software Development & Modernization: Agile/DevSecOps, CI/CD pipeline, commercial cloud integration, database administration.

• IT Logistics & Property Accountability: Warehouse operations, receiving, Government Furnished Property (GFP) accountability.

• Specialized Mission Support: IT support for geographically dispersed systems (e.g., Law Enforcement/Fire 911/CAD, GIS, meteorological, tactical engineering).

• Anticipated contract type: Single award.

• Anticipated period of performance: Seven (7) years (2-year base + 5 one-year options).

• Current contracts being considered for consolidation:

  • ATEC HQ/ATC/OEC: Contract W91CRB-22-D-0002 (ITSS), Hybrid FFP/T&M, Ceiling $86M/5 years.
  • WSMR: Contract W91151-209-D-0009 (ISOSS), FFP, Ceiling $39M/5 years.

• Estimated users: ~900 at HQ/OEC (APG), 1,400 at ATC, 900 at OEC (Fort Hood), 1,300 at WSMR.

• Support locations include: ATEC HQ, Aberdeen Proving Ground (APG), MD; Aberdeen Test Center (ATC), APG, MD; Operational Evaluation Command (OEC), APG, MD; OEC, Fort Hood, TX; White Sands Missile Range (WSMR), NM. Potential support at other locations (Fort Bragg, NC; Fort Huachuca, AZ; Fort Bliss, TX; Fort Sill, OK; Huntsville, AL).

• Submission Deadline: May 21, 2026, 12:00 PM ET.

• Submission Format: Written company profiles and descriptive literature.

• Contact: Esther Casari (esther.casari.civ@army.mil) and Dennis Beauclair, Jr. (dennis.a.beauclair.civ@army.mil).

• Inquiries: Must be submitted in writing.

• Note: This is NOT a solicitation or request for proposal. No contract will be awarded from this notice. Responses are for market research only. Costs incurred by respondents are not reimbursable.

• The government is evaluating NAICS codes, with 518210 (Size Standard $40M) under consideration. Industry feedback on alternate NAICS codes is requested.

• Questions regarding company size standard, CMMC level, FedRAMP certification, and specific small business categories (SB, 8(a), SDB, WOSB, HUBZone, VOSB, SDVOSB) are included.

• A draft Performance Work Statement (PWS) is attached as Attachment 1.

• The RFI seeks feedback on technological agility, cybersecurity operations, Agile/DevSecOps, recruitment/retention, meeting SLAs across time zones, and GFP accountability.

• Provisions and Clauses will be updated according to the Revolutionary FAR Overhaul (RFO).