Request for Information - One Touch Support

Request for Information (RFI)

This RFI is issued by the NAVSUP Fleet Logistics Center Norfolk (FLCN) Mechanicsburg Contracting Office on behalf of NAVSUP Business System Center (BSC). The purpose is to conduct market research to identify capable industry resources for software engineering and development support for the NAVSUP One Touch Support (OTS) system. The OTS system provides worldwide supply logistics visibility and is a Navy-hosted web application.

The effort requires contractor support services for:

• Agile Software Delivery Support, including Agile Release Teams and Versatilist roles.
• Mentoring and Knowledge Transfer Services.
• Cybersecurity Support.
• Transition Support.

The contractor will evolve NAVSUP OTS capabilities to support Government-prioritized features using Agile and Sprint-based development methodologies. The PWS is attached for further details.

Contractor personnel must be experienced in:

• Navy supply processes and interfaces.
• DoD policies, standards, and business practices.
• Electronic Data Interchange (EDI), DLMS X12, and XML.
• MS Azure DevOps, Git, and Microsoft Office Suite.
• Agile Team Member practices.
• Specific technologies including Java Web Development, Web Services, APIs, IBM MQ Series, EDI, Object Oriented Programming, Oracle 12c, Eclipse IDE, Cloud Computing (Amazon AWS), Software Containerization, and Jupiter/Advana.

Required Certifications: IA Certification Level IAT-2 and Baseline Certification CompTIA Security+ CE.

• Location: NAVSUP BSC, Mechanicsburg, PA.
• Schedule: 12-month base period, four (4) 12-month option periods, and one (1) option period up to six-months.
• Performance expected to begin on 22 September 2026.

Interested parties must submit a Statement of Technical Capabilities (SOC) not exceeding 10 pages. The SOC should include:

• General Information (Company Name, POC, CAGE Code, UEI, Business Size).
• Technical Capabilities demonstrating ability to provide required services, including responses to 14 specific questions covering experience with Navy supply processes, Agile methodologies, past contracts, suggested GWAC/IDIQs, staffing ability, labor categories/rates, NAICS codes, and experience with MILS, DLMS, RMF, STIG, data integration, DMF configuration, issue resolution, and mentoring.

Responses are due by 10:00 AM Eastern Standard Time, Wednesday, March 11, 2026, to Denise Lee at denise.l.lee24.civ@us.navy.mil.

Small businesses with the capability to perform are encouraged to participate. Socio-economic status should be provided.

This RFI is for information and planning purposes only and does not constitute an RFQ or RFP. The Government will not pay for any costs associated with submittals. Responses will not be returned. Not responding does not preclude future participation.

Statement of Work (SOW) / Performance Work Statement (PWS)

To obtain contractor support services for the sustainment, maintenance, and enhancement of the NAVSUP One Touch Support (OTS) system, and to provide continued worldwide fleet support. The goal is to evolve NAVSUP OTS capabilities to support Government-prioritized features using Agile Scrum practices for rapid, secure software development.

• Agile Software Support, including Agile Release Teams, Product Owner, Scrum Master, and Versatilist Software Engineering and Development with Functional Analysis.

• Cybersecurity Support.

• Mentoring and Knowledge Transfer Services.

• Transition Support.

• Performance standards are either inherent in the requirement or are to be in accordance with standard commercial practice.

• The contractor shall define and deliver relevant metrics for meeting project objectives, including release burnup, sprint burndown, planned vs. accepted story points, escaped defects, and velocity.

• Deliverables include User Stories, Product Backlog Entries, Team Performance Metrics, Lifecycle System Documentation, Test Plans/Results, Training, Functional/Software Engineering Documentation, Release Packages, Program Executables, Cyber Security Workforce Baseline Certification, Mentoring/Knowledge Transfer documentation, and Transition Plan documentation.

• Period of Performance: Base Year (22 September 2026 - 21 September 2027) with four (4) additional one-year option periods, and an option to extend services up to 6 months.

• Place of Performance: NAVSUP BSC, Mechanicsburg PA is the primary site. Remote work is authorized with COR or TA approval.

• Compliance with numerous directives and instructions related to Information Security, Cybersecurity, Privacy, Risk Management, and Government Property.

• Contractor employees must meet specific cybersecurity workforce qualifications (DoD 8570.01-M).

• Background investigation and security approval processes are required for all personnel.

• Onboarding process includes submission of various documents, fingerprinting, and background investigations.

• Contractors must sign a Non-Disclosure Agreement (NDA).

• Compliance with Section 508 of the Rehabilitation Act for electronic and information technology accessibility.

• Access to Government Furnished Equipment (GFE) requires pre-approval.