Request for Information - Program Executive Office, Defense Healthcare Management Systems End User Services
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Program Executive Office, Defense Healthcare Management Systems (PEO DHMS), under the Defense Health Agency (DHA), has issued a Request for Information (RFI) for Enterprise End User Services (EUS). This RFI seeks industry feedback to transition healthcare IT end-user support from a legacy, labor-intensive model to a modern, outcome-based service. The effort aims to unify garrison (DHMSM) and tactical (JOMIS) support, potentially extending to other federal agencies like the U.S. Coast Guard. Responses are due by 11:59 PM on June 25, 2026.
Scope of Work
The Government is executing a strategic acquisition to modernize healthcare IT end-user support. The contractor will orchestrate support across 11 User Domains, unified by centralized governance and shared services, structured around five core Service Pillars:
- ITSM Service Desk: Rapid, centralized support with strict SLAs.
- Adoption & Training: "Day One Readiness" user journey, rapid intake, provisioning, and targeted training.
- Disconnected Enablers: Certifying and equipping uniformed "Field Maintainers" for DIL tactical environments.
- Service Intelligence: Ingesting cross-platform data to visualize user adoption and identify workflow friction.
- Change Communication & Beneficiary Experience: Ensuring seamless transitions and high user satisfaction.
Purpose of RFI
The RFI seeks industry feedback to:
- Refine technical parameters and metrics for clarity, achievability, and alignment with commercial best practices.
- Determine the optimal acquisition framework (Single Award vs. Multiple Award Contract) for scalability and multi-agency enterprise support.
Key Questions for Industry
Feedback is requested on defining requirements for operational integration, centralized services, SLAs/metrics/incentives, training/readiness/onboarding timelines, outcome-based PWS, and service intelligence. Additionally, the RFI asks about contract structure, economies of scale, accountability in multi-vendor environments, and multi-agency scalability.
Submission Details
Responses should be no more than 10 pages (Word/PDF) or 20 slides (PowerPoint/PDF), using a minimum 10-point font (excluding cover page). Submissions must include company information, business size designation (under tentative NAICS Code XXX), and permission regarding proprietary information access for identified support contractors (Boston Consulting Group, Swingtide, Andrew Morgan Consulting, LLC, Greenlight Analytic, LLC, Monterey Consultants, INC). Email responses to katelyn.j.oconnor.civ@health.mil and lacey.n.lockard.civ@health.mil.
Industry Day
An in-person industry day will be held on June 18, 2026, from 0900 – 1100 Eastern at 3351 Fairfax Dr, Arlington, VA 22201 (Van Metre Hall, 134, Auditorium, Mason Square). No pre-registration is required. Briefing materials and Q&A will be posted within two business days.
Contract & Timeline
- Type: Special Notice / Request for Information (RFI)
- Response Due: June 25, 2026, 11:59 PM Eastern
- Published: June 8, 2026
- Set-Aside: None specified
Important Notes
This RFI is for planning purposes only and does not constitute a solicitation or promise to issue an RFP. The Government will not pay for information or administrative costs incurred in response.