Request for Information (RFI): Modernizing Enterprise IT Service Management
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Department of the Air Force (DAF) has issued a Request for Information (RFI) for Modernizing Enterprise IT Service Management. This RFI seeks industry input to optimize the DAF's current IT Service Management (ITSM) ecosystem, enhance performance, increase affordability, and improve service delivery, particularly exploring opportunities with Artificial Intelligence (AI). Responses are due May 15, 2026.
Purpose & Scope
The DAF relies on a significant IT portfolio for its global mission and is initiating a review to optimize its ITSM. This RFI is part of market research to understand the current landscape of innovative solutions and strategies that can simplify the operational model, reduce complexity, and deliver superior IT performance and value.
Key areas of interest for industry input include:
- Emerging Trends in ITSM: Alternatives to traditional frameworks, tools, and service delivery models, prioritizing agility, efficiency, and user experience.
- Cost & Performance Improvement: Commercially available or near-future options (within 24 months) to streamline and automate ITSM functions, reduce deployment cycles, and lower operational costs.
- Role of AI in ITSM: Promising use cases for AI to reduce manpower/technology costs, improve IT performance, and accelerate service delivery, including necessary foundational elements.
- Evaluating Service Delivery Models: Primary considerations, pros, and cons for different approaches, and strategies for efficient transitions.
- Strategies to Reduce Complexity: Critical non-technical considerations and organizational, process, or contractual strategies for simplifying IT service models.
- Innovative Financial & Cost Management Models: Emerging models to gain clear visibility into the total cost of IT infrastructure and services, and alternatives for dynamic cost management.
Response Instructions
- Page Limit: 20 pages (graphics encouraged).
- Format: Adobe PDF.
- Guidance: Provide innovative, forward-thinking, and actionable recommendations beyond traditional IT approaches.
- Due Date: May 15, 2026.
- Point of Contact: daf.category.management@us.af.mil.
- Additional: One-on-one opportunities are available; indicate interest when providing a response.
Important Note
This RFI is for market research purposes only and does not constitute a commitment by the U.S. Government to any contractual obligation. Respondents will not be reimbursed for costs incurred in preparing a response.