Request For Information (RFI)- USDA Program Complaints Support Process
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The United States Department of Agriculture (USDA), specifically the Office of the Assistant Secretary for Civil Rights (OASCR) through the Center for Civil Rights Enforcement (CCRE), is conducting a Request For Information (RFI) to identify industry capabilities for providing program complaints support services. This includes intake, investigation, and adjudication. Responses are due by May 29, 2026, at 5 PM ET.
Scope of Work
The RFI seeks information from contractors capable of supporting the processing of program complaints. Key areas of interest include:
- Intake of program complaints.
- Investigation procedures.
- Adjudication processes. The requirements are detailed in the draft provided within the Sources Sought notice.
Contract & Timeline
- Type: Sources Sought / Request For Information (RFI)
- Purpose: Market research to inform the Government's acquisition strategy for a possible future Request for Quote (RFQ) and to determine potential small business set-asides.
- Set-Aside: None specified (market research stage).
- Response Due: May 29, 2026, 5 PM ET.
- Published: May 22, 2026.
Evaluation
Responses will be utilized to assist the Government in developing its acquisition strategy and determining whether any type of small business set-aside is possible for this procurement. If full and open competition is pursued, responses may aid in establishing small business subcontracting goals.
Additional Notes
This RFI is for informational and planning purposes only and does not constitute a request for quote or a commitment to issue a solicitation. No contract will be awarded based on this request, and proposals will not be considered. Responses are voluntary, but the information gathered may significantly influence the acquisition strategy. All responses must be submitted via the online survey link: https://forms.office.com/g/sB5nFxjQKJ. Direct communication via email or phone will not be accepted.