Reservation System RFI

SOL #: N45711A-25-I-0006Sources Sought

Overview

Buyer

Dept Of Defense

Dept Of The Navy

COMMANDER NAVY INSTALLATIONS CMD

MILLINGTON, TN, 38055-6500, United States

Place of Performance

Washington, DC

NAICS

No NAICS code specified

PSC

No PSC code specified

Set Aside

No set aside specified

Original Source

https://sam.gov/opp/3b4ea0a4a00e435aae13eb46833de6f1/view

Timeline

Posted

Sep 16, 2025

Last Updated

Mar 10, 2026

Response Deadline

Nov 3, 2025, 9:00 PM

Qualification Details

Fit reasons

NAICS alignment with historical contract wins in similar service areas.
Scope strongly matches core technical capabilities and delivery model.

Risks

Past performance thresholds may require one additional teaming partner.
Potential clarification needed on staffing minimums before bid/no-bid.

Next steps

Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.

Quick Summary

The Department of the Navy, specifically the Commander Navy Installations Command (CNIC), has issued a Sources Sought notice for a modernized Morale, Welfare, and Recreation (MWR) Reservation System. This Request for Information (RFI) seeks industry capabilities for strategic program management, system development, implementation, and maintenance of a single, integrated reservation system for the Department of Defense (DoD).

Responses are due by March 17, 2026.

Purpose

This RFI aims to gather information on potential contractor capabilities to support the development of a modernized MWR Reservation System. The goal is to create a unified, DoD-wide system that improves program efficiency, enhances customer experience for over 12 million patrons, and increases Non-appropriated Fund (NAF) revenues. The system will initially focus on vehicle storage, marinas, and recreational lodging, with potential for future expansion.

Scope of Interest

CNIC is seeking information on capabilities related to:

Planning, developing, implementing, and maintaining complex reservation systems.
Providing intuitive, user-centric interfaces with industry best practices.
Integrating with existing authentication services (e.g., Defense Manpower Data Center (DMDC) API) for Service affiliation validation.
Offering built-in APIs for interoperability with Property Management Systems (PMS) or Point of Sale (PoS) systems.
Delivering comprehensive customer support, training, reporting, and analytics.
Enabling account management, self-service reservation capabilities, program oversight, marketing tools, and waitlist management.
Facilitating communication between administrators across global installations.
Recommending partnership opportunities for broader access and potential cost-sharing.

Key Requirements & Capabilities

Respondents should detail their experience in:

Developing systems with whitelisting capabilities for U.S. military-affiliated individuals.
Ensuring PCI Compliance and robust IT security measures.
Implementing cloud-based systems, including FedRAMP approval status.
Providing examples of similar projects for DoD or other federal agencies.
Outlining expected high-level timeframes for design, build, test, and refinement.

Contract & Timeline

Type: Sources Sought / Request for Information (RFI)
Set-Aside: None specified (market research stage)
Response Due: March 17, 2026, 04:59 AM UTC
Published: March 10, 2026
Contact: Jasmyn Payne, jasmyn.m.payne.naf@us.navy.mil, 901-874-6931

Additional Notes

This is for information and planning purposes only and does not constitute a Request for Proposal (RFP). However, the NAFI intends to issue an RFP within the next 6 months and will likely only issue it to contractors who respond to this RFI. The Department is seeking a single contract/vendor for a Defense-wide solution to integrate disparate reservation systems. Budget information is not available at this RFI stage.