RFI - Disaster Human Services Case Management (DHSCM) Program

Statement of Work (SOW) / Performance Work Statement (PWS)

To support the ACF Office of Human Services Emergency Preparedness and Response (OHSEPR) in promoting health and well-being through leadership, partnership, and resources for effective human services delivery. This involves connecting disaster survivors with resources via disaster case management and conducting targeted damage assessments to identify impacts on ACF-funded human services providers and community access.

This PWS outlines a contract to support OHSEPR's efforts in two primary areas:

1. Disaster Human Services Case Management (DHSCM): Providing labor, supervision, and materials to recruit, screen, train, and credential a scalable workforce of case managers and resource coordinators. These personnel will deploy to disaster-impacted areas or provide services remotely to connect survivors with resources, assess needs, develop recovery plans, and facilitate transitions.
2. Disaster Human Services Impact Assessment Support: Deploying subject matter experts (including civil engineers and social workers) to conduct needs assessments, evaluate disaster impacts on human services facilities, and develop mitigation, response, and recovery strategies.

Key performance areas include:

• Maintaining a ready cadre of case managers and impact assessment personnel available for deployment within specified timeframes (e.g., 72 hours).
• Ensuring 100% accuracy of records in the DHSFS Cadre Database.
• Developing and delivering comprehensive training programs adhering to ACF OHSEPR guidelines.
• Achieving specific acceptable quality levels (AQLs) for various tasks, such as case file completeness, timely resource referrals, and facility damage assessment accuracy.
• Performance will be monitored through database audits, reviews, surveys, and reports, with incentives/disincentives tied to meeting AQLs.

Services will be provided as needed under Task Orders (TOs), with individual deployments potentially lasting up to 180 days, or longer as indicated in the TO. Services may be required in disaster-impacted areas within the Continental United States (CONUS) and non-contiguous states and U.S. territories (OCONUS).

• Cadre Management: Contractors must establish and maintain a nationwide recruitment capability, develop a Recruitment Plan, and manage a cadre database. Personnel must meet specific qualifications and undergo background checks and training.
• Language Proficiency: The contractor must source case managers with professional spoken fluency in the 10 most spoken non-English languages in the U.S., and ensure at least 25% of teams possess fluency in the top three languages of the impacted community. Fluency in American Sign Language is also required.
• Training: A comprehensive training program must be designed and implemented, including role-based training, health and safety, PII protection, and human services subject matter expertise.
• Reporting and Management: Contractors must provide various reports, including Kick-off Meeting agendas and minutes, Program Management Plans, Quality Control Plans, Monthly Status Reports, and After-Action Reports.
• Privacy and Security: Strict adherence to privacy and security protocols, including the Privacy Act of 1974, is required for handling disaster survivor information.

Form / Attachment / Pricing Sheet

This document is a Request for Information (RFI) survey response template for the Disaster Human Services Case Management (DHSCM) Program. Vendors are instructed to provide answers to all questions based on their industry experience, filling in the 'Vendor Response' column of the provided chart. The response is limited to 10 pages with a minimum 11-point font.

The survey requests information across several categories:

• General Information: Company name, UEI, contact details, physical location, business categories (Large, SDB, 8(a), WOSB, HUBZone, SDVOSB), existing government contracts (GWACs, GSA FSS/MAS), recommended contract vehicle type, recommended NAICS code.
• Incurred Expenses (IE) / Experience: Subcontracting estimates, required lead time for performance, commercial availability of services, capability to perform all services in draft requirements, and prior experience with similar work.
• Performance Work Statement (PWS) Feedback: Specific questions regarding the sufficiency of the draft PWS for responding to an RFQ, and requests for feedback to refine the requirement.
• Specific Capabilities: Detailed questions on recruiting, screening, training, and credentialing case managers; meeting language fluency requirements; providing virtual/hybrid disaster case management; recruiting/training civil engineers and human services SMEs for assessments; conducting facility assessments in austere environments; integrating digital tools for data collection; developing SOPs and job aids; managing 24/7 operations and field logistics; supporting federal/state disaster human services operations; and describing recent rapid-response deployments.

This RFI survey is crucial for potential bidders to understand the government's information needs regarding the DHSCM program. Completing and submitting this survey allows vendors to:

• Provide essential company and capability information.
• Offer feedback on the draft PWS, potentially influencing the final requirement.
• Demonstrate their experience and capacity to meet specific program needs.
• Inform the government's acquisition strategy and planning for the DHSCM program.