Rideshare for VHA Homeless Program Veterans

Statement of Work (SOW) / Performance Work Statement (PWS)

To provide transportation for Veterans enrolled in the VHA Homeless Program to support their access to essential services, thereby promoting stability and improving housing outcomes.

• Provide rideshare transportation for eligible Veterans within the VHA Homeless Program.

• Transportation is for Veterans experiencing homelessness to shelters, housing appointments, meetings with community providers, court dates, essential medical appointments, employment searches, and to obtain essential goods and food.

• Services are required in all 56 US states and Territories where Rideshare is available.

• Contractor must establish 18 accounts for VHA VISN Sites.

• Period of Performance: 12 months from Date of Award with one seven-month option period.

• Place of Performance: All 56 US states and Territories where Rideshare is available.

• Contractor must receive rider lists from the Government at least 3 business days prior to requested travel.

• Contractor must perform a comparative analysis of rideshare companies and select the lowest-priced offer for each ride, at least 2 days before requested travel (analysis not required for rides requested less than 3 business days prior).

• Contractor must provide confirmation of scheduled rides at least 2 days before travel.

• Contractor must provide 24/7 phone support for scheduled riders and reschedule any rides cancelled by the driver.

• Monthly invoices are to be submitted separately for each account, including Other Direct Costs (ODC) and administrative fee. Invoices must detail the number of veterans, reason for rideshare, and the requesting medical center.

• Contractor is responsible for scheduling rides and settling accounts with rideshare services; Government reimburses actual costs only.

• Contract Type: Firm-fixed-price purchase order.

• Background investigations (Tier 1/Low Risk) are required for contractor personnel.

• Contractor must comply with all VA policies, standard operating procedures, laws, and regulations regarding information security, physical security, and safety.

• Contractor must adhere to confidentiality and non-disclosure requirements.

• Specific training on VA Privacy and Information Security is mandatory for all personnel requiring access to VA information systems.

Request for Information (RFI)

This RFI is for market research to define requirements and identify capable small businesses for nationwide rideshare transportation services for Veterans enrolled in VHA Homeless Programs. The services will support Veterans in accessing essential activities such as shelter, housing appointments, medical care, and employment searches across all U.S. states and territories. The contractor will be responsible for coordinating rides, cost comparisons, and communication with VA staff. The government is also assessing existing contract vehicles for this requirement.

• Nationwide rideshare transportation services for VHA Homeless Program Veterans.

• Services must be available 24/7 for scheduling and issue resolution.

• Contractor must coordinate rides, perform cost comparisons for lowest-price options, and maintain communication with VA staff.

• A draft Performance Work Statement (PWS) is provided as Attachment 1.

• Responses are due by 10:00 AM EST on February 9, 2026, via email to Michael.Stevens5@va.gov and Marleine.Raisin@va.gov.

• Responses are limited to five (5) pages in Microsoft Word format, 12-point font.

• Marketing material should be limited to allow for substantive responses.

• Resumes of qualified personnel demonstrating expertise are optional and do not count towards the page limit.

• A Cover Sheet and Index are required.

• A Capability Statement demonstrating ability and past performance in rideshare services is required.

• Attachment 2 – VHA RFI Questionnaire must be completed.

This RFI is for Service-Disabled Veteran-Owned Small Businesses (SDVOSBs), Veteran-Owned Small Businesses (VOSBs), and all other small businesses.

• This is NOT a solicitation; no proposals are being accepted at this time.
• Responses will be treated as information only and not as proposals.
• The Government is under no obligation to acknowledge receipt, provide feedback, or respond to questions.
• No proprietary, classified, confidential, or sensitive information should be included.
• Responses become Government property and will not be returned.
• No questions are being accepted at this time. The VA may request additional information or conduct future sessions based on responses.

Form / Attachment / Pricing Sheet

This document is a questionnaire intended to gather information from potential vendors regarding their capabilities and experience in providing rideshare or on-demand transportation services. It is part of a Request for Information (RFI) process, likely preceding a formal solicitation.

• Business Size and NAICS Codes: Vendors must specify their business size (e.g., Small Business, 8(a), HUBZone, SDVOSB, VOSB, WOSB) and relevant NAICS codes for rideshare services.
• Experience: Description of past experience providing similar services to government or large commercial clients.
• ADA Compliance: Measures to accommodate passengers with disabilities.
• Risk Mitigation: Strategies for addressing potential issues like driver shortages, system outages, or fraud.
• Geographic Coverage: Identification of service areas and any limitations.
• Scalability: Ability to support service during peak demand, emergencies, or surge events.
• Service Control: Methods for ordering, authorizing, tracking rides, and preventing unauthorized usage.
• Pricing Models: For Firm-Fixed Price contracts with uncertain volume, proposed pricing models or assumptions for cost predictability.
• Operational Conditions: Minimum requirements for providing service at scale.
• Value-Added Features: Any additional services offered (e.g., analytics, sustainability, EV fleets).

This questionnaire helps bidders assess their suitability for the opportunity and provides the government with crucial information to shape the upcoming solicitation. Responses should highlight relevant experience, capabilities, and potential solutions to the outlined requirements.