ServiceNow Licensing
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The General Services Administration (GSA), specifically GSA FAS AAS REGION 11, has issued a Justification for Sole Source for ServiceNow software licenses and product maintenance for the Department of Health and Human Services (HHS) Office of the Inspector General (OIG). This procurement, identified under Solicitation 47QFDA26Q0005, is a follow-on requirement to ensure critical continuity for the HHS/OIG Service Desk, which operates solely on ServiceNow software. The action is being conducted via GSA's Multiple Award Schedule's (MAS) 2nd Generation Information Technology (2GIT) Blank Purchase Agreement (BPA).
Scope of Work
The requirement includes:
- ServiceNow software licenses and associated product maintenance.
- On-site field support as needed at CONUS and OCONUS locations.
- Provision of over thirty (30) integrated IT support capabilities through the software modules.
- Support for approximately 1,900 users (including 300 contractors) across 81 offices.
Contract Details
- Contract Type: Firm Fixed Price (FFP).
- Procurement Vehicle: GSA's 2GIT BPA, a Best in Class (BIC) solution.
- Place of Performance: Rockville, MD 20857, United States.
- Set-Aside: This is a Sole Source action. Market research indicated Carahsoft Technologies is the only authorized reseller/distributor with a Letter of Supply for ServiceNow software under the GSA Federal Supply Schedule program, making a small business set-aside not feasible.
Submission & Evaluation
- The Request for Quotation (RFQ) will be released directly to Carahsoft Technologies, as the single authorized ServiceNow vendor.
- A price reasonableness determination will be conducted.
- A best value determination will be documented.
Additional Notes
The HHS/OIG Service Desk's sole reliance on ServiceNow software makes continuity of service critical. The ServiceNow offerings are considered brand-name items due to their unique and specialized nature. The primary contact for this action is Derrick Wade at derrick.wade@gsa.gov.