ServiceNow_IHS1527016
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Department of Health and Human Services (HHS), specifically the Office of Information Technology (OIT) within the Indian Health Service (IHS), has issued a Sources Sought / Request for Information (RFI) for the renewal of ServiceNow software licenses. This market research aims to identify qualified Indian Economic Enterprise (IEE) and Indian Small Business Enterprise (ISBEE) vendors capable of providing these licenses. Responses are due by June 30, 2026, at 9:30 AM Eastern Time.
Purpose & Background
This RFI is for market research to understand the availability and technical capability of IEE and ISBEE vendors who are or may be certified resellers of ServiceNow licenses and subscriptions. The government seeks to determine the appropriate acquisition method, including potential set-asides, for the required ServiceNow software license renewal.
Scope of Requirements
The requirement is for ServiceNow software license renewal, including modules such as Human Resources (HR), Information Technology Service Management (ITSM), and Information Technology Operations Management (ITOM), for agency-wide use. These licenses support IT, HR, and Operations functions, including ticketing, administration, and management for IHS users. The place of performance is Rockville, MD 20857.
Submission Details
- Format: Submissions must be in Adobe PDF or Microsoft Word.
- Content: Responses should focus on technical and administrative points of contact, project title, socioeconomic status, Unique Entity Identifier (UEI) Number, existing Federal contract vehicles awarded, and a focused response to Section 3 of the RFI. Tailored responses are requested, not just capability statements.
- Page Limit: Limited to 10 single-spaced pages (excluding cover page), with 1-inch margins, and a minimum 12-point font (10-point for charts, tables, diagrams, and captions).
- Deadline: June 30, 2026, at 9:30 AM Eastern Time.
- Submission Method: Email responses to Darnell.Harkless@hhs.gov with the subject line: “[Company Name(s)] – IHS1527016_ServiceNow_RFI”.
Eligibility & Set-Aside
This is a Buy Indian Set-Aside (BICiv) opportunity, specifically seeking information from Indian Economic Enterprise (IEE) and Indian Small Business Enterprise (ISBEE) vendors.
Additional Notes
This RFI is for planning purposes only and does not commit the Government to a contract. Responses will not be considered adequate responses to a solicitation. No proprietary, classified, confidential, or sensitive information should be included. The Government reserves the right to use any non-proprietary technical information in any resultant solicitation(s).