Software, Service and Support for the Brooke Army Medical Center Nurse Call System

Sources Sought Notice

This notice is a Sources Sought Notice (SSN) only, issued by the Mission and Installation Contracting Command - Fort Sam Houston (MICC-FSH). The purpose is to request information from industry regarding software, service, and support for the Brooke Army Medical Center (BAMC) Nurse Call System, in accordance with the attached draft Performance Work Statement (PWS). The government currently intends to award a SOLE SOURCE contract but is seeking vendors who may be able to provide the requirement to support a competitive procurement.

• Potential Sole Source: The government intends to award a sole source contract to Nations Advanced Communication & Cabling, Inc. dba Advanced Communications & Cabling under statutory authority 10 U.S.C. 1901, as implemented by FAR Subpart 13.5.
• Purpose of SSN: To gauge industry interest and capabilities for this requirement and to determine if a competitive procurement is feasible.
• Encouragement for Small Businesses: All businesses, including small businesses in various socioeconomic categories, are encouraged to respond and identify their capabilities.
• No Commitment to Contract: This notice does not constitute a Request for Quote (RFQ), Invitation for Bid (IFB), or Request for Proposal (RFP), nor does it commit the U.S. Government to a contract award.
• No Solicitation: Unsolicited proposals will not be accepted, and the government will not pay for any information or administrative costs incurred in response to this notice.

Interested offerors must submit a capability statement (limited to five pages, PDF or MS Word) addressing the following:

• Identification of any conditions unnecessarily restricting competition and proposed alternatives.

• Firm's name, POC, contact information, Unique Entity ID, CAGE code, business size, small business status/certifications, and NAICS code.

• Percentage of work to be performed by the prime contractor and similarly situated subcontractors, including details on Joint Ventures or teaming arrangements.

• Detailed information on relevant previous experience with similar requirements (scope, complexity, timeframe, certifications).

• Information to determine if the service is commercially available (pricing, delivery, terms, warranties).

• Recommendations on how the Army can best structure requirements to facilitate competition, especially among small businesses.

• Recommendations to improve the Army's approach/specifications/draft PWS/PRS.

• Questions Due: 4:00 P.M. CDT on January 27, 2026.

• Responses Due: 12:00 P.M. CDT on February 6, 2026.

• Submission Method: Via email to LaTasha Cardwell (latasha.s.cardwell2.civ@army.mil) and Stephen Fuller (stephen.b.fuller4.civ@army.mil).

• Primary POC: Ms. LaTasha S. Cardwell, Contract Specialist.

• Secondary POC: Mr. Stephen Fuller, Contracting Officer.

• NAICS Code: Anticipated 511210 Software Publishers, with a size standard of $47M. Vendors are asked to suggest a more suitable NAICS code if applicable.

• Performance Period: Anticipated five (5) year performance period.

• Incumbent Contract: W9124J-21-C-0029, Sole Source, awarded to Nations Advanced Communication & Cabling, Inc. for $1,859,869.00, with a Period of Performance from 30 SEP 2021 to 29 SEP 2026.

• Responses will not be returned, and respondents will not be notified of the results of the evaluation.

• Potential offerors are responsible for monitoring SAM.gov for any future synopses or solicitations.

Statement of Work (SOW) / Performance Work Statement (PWS)

To provide non-personal services for software and hardware maintenance, service, and support for the Brooke Army Medical Center (BAMC) Nurse Call System.

• Provide four new physical servers and technical expertise for migrating the existing "in production" nurse call system from a virtual server environment to these new physical servers.

• Install and maintain the applicable software on the four physical servers.

• Provide base year software service and support, with four 12-month option years.

• Maintain the covered software and hardware, ensuring it functions properly and is free from material defects.

• Provide telephone support for reporting problems and issues related to the software.

• If remote access is unavailable for troubleshooting, a technician must be on-site within 4 hours.

• Provide software updates, bug fixes, major revisions, and performance enhancements on an as-available basis.

• Level I Error: Detrimental situation impacting performance significantly. Contractor must begin diagnosis and correction within 2 hours of call, with best efforts to resolve within 48 hours (work-around or emergency fix).

• Level II Error: Inconvenient situation with minor impact. Contractor must exercise best efforts to resolve by the next business day.

• Level III Error: Noticeable situation correctable by documentation change or future maintenance release. Contractor must exercise best efforts to resolve in a regular or future maintenance release.

• Software updates must be published within 2 weeks of manufacture publish date, 95% of the time.

• Software bug fixes must be completed within 48 hours of manufacture publish date, 95% of the time.

• Technical support must adhere to outlined levels and response times 95% of the time.

• Period of Performance: One (1) base year of 12 months and four (4) 12-month option years.

• Place of Performance: Brooke Army Medical Center, 3551 Roger Brooke Drive, Fort Sam Houston, Texas 78234.

• Contract Type: Firm Fixed Price.

• Quality Control: Contractor must develop and maintain an effective quality control system, including a written Quality Control Plan (QCP).

• Security: Contractor personnel must have a favorable background check, maintain required security levels, and complete Antiterrorism (AT) Level I awareness training. Proof of U.S. citizenship or valid immigration status is required. Background checks and PIV card requirements apply.

• Key Personnel: A contract manager is considered key personnel.

• Data Rights: The government has unlimited rights to all documents and materials produced under this contract.

• Organizational Conflict of Interest: Contractor must identify and disclose any potential organizational conflicts of interest.

• Phase-In/Phase-Out: 30-day periods are required for personnel on-boarding and cross-training.

• HQIIS Compliance: Applications must be compliant with Section 508 of the Workforce Rehabilitation Act.

• Government Furnished Items: Onsite liaison, workspace, power, cooling, server rack space, and Windows 2022 operating system (or contractor-provided servers) will be provided by the government.

• Contractor Furnished Items: All other supplies, equipment, facilities, services, materials, connectors, and electronic components not listed as government-furnished.

• Exhibit A: Details covered sites, hardware components (including 4 Dell PowerEdge R450 Servers with specific configurations), and associated warranties.

• Exhibit B: Details covered sites, software components (including R5 INTERFACE-TELEPHONE, R5 RESPONDER SIP SERVER, R5 PC CONSOLE, etc.), and station counts.

• Technical Exhibit 1: Performance Requirements Summary.

• Technical Exhibit 2: Deliverables Schedule, including submission of software updates and bug fixes.