36C78626Q50098 -- S206

Performance Work Statement (PWS)

To provide unarmed security guard services at the Los Angeles National Cemetery, ensuring a safe, secure, and respectful environment that upholds the dignity of the national shrine and honors veterans.

• Provide unarmed security guard services, including personnel, equipment, and supervision.

• Perform site patrols (perimeter, interior roadways, columbaria, maintenance areas, facilities).

• Control access points and deter unauthorized activity.

• Respond to security incidents and emergencies, coordinating with cemetery personnel and local law enforcement.

• Monitor and safeguard critical infrastructure and assets.

• Support interment services and ceremonial events.

• Assist visitors with courtesy and professionalism.

• Lock and unlock cemetery gates and indoor columbarium at dusk and dawn.

• Monitor protest events.

• Take time-stamped photos of specific monuments, columbarium, and admin building three times per shift.

• Services must be performed to the standards defined in the PWS.

• Contractor must develop and maintain a Quality Control (QC) program.

• Government will evaluate performance per the Quality Assurance Surveillance Plan (QASP).

• Specific performance objectives include zero deviation from standards for patrols, incident response, ceremony support, property surveillance, professional appearance, and post order compliance.

• Period of Performance: One (1) Base Year of 12 months and four (4) 12-month option years.

• Place of Performance: 950 S. Sepulveda Blvd, Los Angeles CA 90049.

• Hours of Operation: Weekdays 1600 to 0800 (16 hours); 24 hours on weekends and federal holidays.

• Personnel Qualifications: California Bureau of Security and Investigative Services (BSIS) training/certification, valid California State guard registration card, background checks, U.S. Citizenship or legal authorization to work, valid driver's license, minimum age 21, knowledge of post orders and incident reporting.

• Key Personnel: Program Manager and Onsite Supervisor required.

• Identification: Contractor personnel must identify themselves as such when their status is not obvious.

• Key Control: Strict procedures for managing government-issued keys/key cards.

• Reporting: Daily activity logs, incident reports (emailed to COR within 2 hours), time-stamped photos.

• Uniforms: Clearly identifiable, clean, professional, and appropriate for weather.

• Compliance: Adherence to federal, state, and local laws, VA Directive 0730, NCA Directives, and Cemetery Emergency Preparedness Plan.

• Government Furnished Property: One set of keys, Cemeteries Emergency Preparedness Plan.

• Contractor Furnished Items: All other supplies, equipment, facilities, and services, including uniforms and potentially patrol vehicles.

• Type of Contract: Definitive quantity firm-fixed price.

Wage Determination

This document provides the official wage determination for various occupations under the Service Contract Act for the state of California, specifically within the Counties of Los Angeles. It outlines the minimum wage rates and fringe benefits required for contract employees performing services covered by the Act.

• Occupational Wage Rates: Lists specific wage rates for a wide range of occupations, categorized by industry (e.g., Administrative Support, Automotive Service, Health Occupations, Information Technology, Protective Service, Technical Occupations).
• Fringe Benefits: Specifies required fringe benefits, including Health & Welfare ($5.55 per hour or $222.00 per week) and paid holidays (11 per year).
• Executive Order 13706 (Paid Sick Leave): Notes that this EO applies to contracts awarded on or after January 1, 2017, requiring contractors to provide paid sick leave. A separate rate of $5.09 per hour is specified for this.
• Executive Order 13658 (Minimum Wage): Applies to contracts awarded between January 1, 2015, and January 29, 2022. The minimum wage rate is $13.65 per hour (or the applicable wage determination rate, if higher).
• Conformance Process: Outlines the procedure for contractors to request additional classifications and wage rates if an occupation is not listed in the determination.

This wage determination is crucial for bidders to accurately calculate labor costs when preparing proposals for contracts covered by the Service Contract Act in the specified geographic area. Failure to comply with these wage and benefit requirements can lead to contract violations.

Solicitation / RFP / RFQ

This document provides addenda to FAR 52.212-1, "Instructions to Offerors – Commercial Items," and includes FAR 52.212-2, "Evaluation – Commercial Items." It outlines the requirements for submitting proposals for a competitive solicitation where the award will be made to the offeror representing the best value to the Government.

• Proposals must be complete and compliant with all instructions and requirements stated in the solicitation.

• Offerors must thoroughly review specifications and understand contract requirements.

• Specific forms to be completed include:

  • SF 1449
  • VAAR 852.219-75 VA NOTICE OF LIMITATIONS ON SUBCONTRACTING-CERTIFICATE OF COMPLIANCE FOR SERVICES AND CONSTRUCTION (NOV 2022)

• Submission of two or more completed Past Performance Questionnaires is required.

• Technical Capability requires demonstration of understanding the PWS, including:

  • Proposed performance work schedule
  • Materials/uniforms (with photos)
  • Equipment list (with photos), including patrol vehicles
  • Quality control plan
  • Qualification of Technical Personnel (training, experience, certifications, licenses, permits, insurance)

• Award will be made to the offeror representing the best value to the Government.

• The Government intends to award a single contract.

• Offerors must hold prices firm for sixty (60) calendar days from the closing date.

• A post-award/pre-performance conference will be scheduled.

• Submission Deadline: May 29, 2026, 5 PM PST via email to Ralph.Crum@va.gov.

• Subject Line: 36C78626Q50098 _Company Name

• Evaluation Factors:

  1. Past Performance
  2. Technical Capability
  3. Price

• Questions Deadline: May 15, 2026, 5 PM PST via email to Ralph.Crum@va.gov.

• Date & Time: May 13, 2026, at 9:30 AM PST

• Location: Los Angeles National Cemetery, 950 S. Sepulveda Blvd, Los Angeles CA 90049.

• Notification: Offerors planning to attend must notify the Contracting Officer via email (ralph.crum@va.gov and isaiah.stultz@va.gov) by May 12, 2026, 5 PM PST, including Company Name, Address, Names of Attendees, and Phone No.

• Do not make changes to solicitation files without prior written consent.

• Offerors are responsible for ensuring complete, viewable, and timely submissions.

• Past Performance requires at least two relevant questionnaires for work performed in the last five years.

Amendment / Modification

This amendment provides answers to vendor questions, includes the vendor site visit sign-in sheet, and incorporates revised documents:

• Revised Service Contract Act (SCA) Wage Determination 2015-5613, Revision 32, dated 05/13/2026.

• Revised Performance Work Statement (PWS) dated 05/19/2026.

• The Performance Work Statement (PWS) has been revised.

• The Service Contract Act (SCA) Wage Determination has been updated.

• The deadline for quotes remains 05/29/2026.

Amendment / Modification

This amendment provides answers to vendor questions, includes the vendor site visit sign-in sheet, and incorporates revised documents:

• Revised SCA Wage Determination 2015-5613, Revision 32, dated 05/13/2026.

• Revised Performance Work Statement (PWS) dated 05/19/2026.

• Performance Work Statement (PWS)

• SCA Wage Determination

• The deadline for quotes remains 5/29/2026. No changes to the submission deadline are indicated.

Form / Attachment / Pricing Sheet

This document is a Past Performance Questionnaire (PPQ) intended for clients to evaluate a contractor's performance on a previous project. Bidders are expected to provide this form to their clients to complete and submit as part of their proposal, demonstrating their past performance.

• Contractor Information: Fields for the firm name, CAGE code, address, UEI number, contact details, and information about their role (prime, subcontractor, etc.) on the project being evaluated.
• Contract Information: Details about the contract being reviewed, including contract number, type, title, location, award and completion dates, original and final prices, and any explanations for differences.
• Project Description: A section for the contractor to describe the project and explain its relevance to the current opportunity.
• Client Information: Fields for the client's name, title, contact details, and their role in the project.
• Adjective Ratings: A standardized rating scale (Exceptional, Very Good, Satisfactory, Marginal, Unsatisfactory, Not Applicable) with definitions for evaluating contractor performance across various categories.
• Performance Categories: The client will rate the contractor's performance in areas including Quality, Schedule/Timeliness, Customer Satisfaction, Management/Personnel/Labor, Cost/Financial Management, Safety/Security, and General aspects.
• Remarks: A section for the client to provide narrative feedback, specific strengths, weaknesses, deficiencies, or overall comments.

This questionnaire is crucial for bidders to gather evidence of their past performance. Bidders must identify appropriate clients, provide them with the form, and ensure it is completed accurately and submitted by the client. The ratings and comments provided by the client will directly impact the evaluation of the bidder's past performance, a key factor in many government contract awards.

Other / Unclassified

This document outlines the "Dignity Clause" which mandates specific protocols for contractor personnel working within national cemeteries. It emphasizes the need for utmost care, reverence, dignity, and respect when performing any actions at these sites, acknowledging them as final resting places.

• Respect for Headstones and Markers: Contractors must not walk, stand, lean, sit, jump on, or drive over headstones or markers. Tools, equipment, or other items must not be placed on or leaned against them. Care must be taken to avoid scratching or damaging markers.
• Responsibility for Damage: Contractors are responsible for replacing any damaged headstones and markers and for restoring any damaged turf.
• Handling of Remains: Should any activity expose or damage remains, containers for remains (caskets, urns), or outer burial containers, the contractor must immediately contact the COR, Director/Assistant Director, or Contracting Officer (CO).
• Guidance and Compliance: Any doubts regarding proper procedures must be brought to the attention of the COR, Director/Assistant Director, or CO. While these individuals can provide guidance on compliance, only the CO can authorize changes to contract terms.
• Employee Training and Sign-off: Contractors must discuss this guidance with all employees and subcontractors. Each employee must sign a statement of compliance and submit it to the COR before work can commence.

This clause is critical for any bidder whose work may involve activities within a national cemetery. It highlights significant operational constraints and responsibilities, including potential liability for damages and the requirement for specific employee training and sign-off procedures prior to commencing work. Failure to comply can result in the contractor being held responsible for replacement costs and restoration.

Questions & Answers / Clarifications

This document provides answers to vendor questions regarding the solicitation for security guard services at the cemetery.

• Supervisor Oversight: The supervisor can provide oversight through periodic site visits, not requiring physical presence during all scheduled hours.
• Key Control: The government does not have a key-control map but will provide multiple keys for all doors and gates. Security will need to lock gates if forgotten.
• Event Coverage: Additional guard coverage for special events is not required; the guard on post will assist.
• Holiday Coverage: Services are provided during regular weekday hours (1600-0800) and 24-hours on weekends and federal holidays, as per PWS section 1.4.3.
• Wage Determination: Solicitation amended to incorporate SCA WD 2015-5613 revision #32, dated 05/13/2026.
• Patrol Vehicle: A marked patrol vehicle is mandatory for every shift, as the cemetery is too large for foot patrols only.
• Patrol Frequency & Reporting: Routine patrols include three patrols of various fences, gates, and areas per shift. Patrols are recorded in a daily activity log (paper form), and time-stamped photos of specific locations are sent to the COR via phone text messages.
• Guard Post Facilities: The guard post is not manned. Patrollers can use public restrooms and the parking lot. There is no shelter or break area, but outlets are available in the admin building for charging.
• Recurring Security Concerns: Trespassing, vandalism, protest activity, and homeless encampments have occurred but at a low frequency (8-10 events per year).

This document clarifies requirements related to supervision, key management, event staffing, patrol procedures, reporting, and available facilities. It also confirms an updated wage determination and the mandatory use of marked patrol vehicles. Bidders should incorporate these clarifications into their proposals.

Performance Work Statement (PWS)

To provide unarmed security guard services at Los Angeles National Cemetery, ensuring a secure, respectful environment that upholds the dignity of the national shrine and protects government property, staff, and visitors.

• Provide unarmed security guard services, including personnel, equipment, and supervision.

• Perform site patrols (perimeter and interior), monitor facilities, and control access points.

• Deter trespassing, vandalism, theft, and unauthorized activity.

• Respond to security incidents and emergencies, coordinating with authorities as needed.

• Support interment services and ceremonial events with a professional security presence.

• Lock and unlock cemetery gates and the indoor columbarium at designated times (dusk and dawn).

• Monitor and safeguard critical infrastructure and assets.

• Take time-stamped photos of specific monuments, buildings, and areas as required.

• Maintain daily activity logs and incident reports.

• Services must be performed to the standards outlined in the PWS.

• Contractor must develop and maintain a Quality Control (QC) program.

• Government will evaluate performance per the Quality Assurance Surveillance Plan (QASP).

• Specific performance objectives include zero deviation from standards for patrols, incident response, ceremony support, property surveillance, professional appearance, and post order compliance.

• Period of Performance: One (1) Base Year of 12 months, with four (4) 12-month option years.

• Place of Performance: 950 S. Sepulveda Blvd, Los Angeles, CA 90049.

• Hours of Operation: Weekdays 1600 to 0800 (16 hours), 24 hours on weekends, federal holidays, and scheduled/unscheduled holidays.

• Personnel must possess a California State Guard registration card (BSIS), valid driver's license, and be at least 21 years old.

• Personnel must pass a criminal background check and be U.S. citizens or legally authorized to work.

• Guards must hold an active Private Patrol Officer License.

• Contractor must provide a signed statement verifying personnel qualifications 5 business days prior to assignment.

• Contractor must maintain a current list of all individuals and vehicles working onsite.

• Contractor must implement key control procedures and immediately report lost/duplicate keys.

• Contractor must identify themselves as contractors to avoid misrepresentation as government officials.

• Key Personnel: Program Manager and Onsite Supervisor are required.

• Contractor shall furnish all necessary supplies, equipment, and services not provided by the government, including standardized uniforms and potentially marked patrol vehicles.

Wage Determination

This document is a revision (Revision No. 31) of Wage Determination No. 2015-5613, dated December 3, 2025. It establishes the minimum wage rates and fringe benefits required for various occupations performing contract work in the area of California County of Los Angeles.

• Applicability: This wage determination applies to service contracts covered by the Service Contract Act.

• Occupational Listings: The document provides a comprehensive list of occupations, each with a corresponding wage rate and footnote indicators. These occupations span various categories, including Administrative Support, Automotive Service, Food Preparation, General Services, Health Occupations, Information Technology, and more.

• Fringe Benefits: All listed occupations are entitled to specific fringe benefits, including Health & Welfare ($5.55 per hour or $222.00 per week) and Vacation (2 weeks after 1 year, 3 weeks after 5 years, 4 weeks after 15 years). A separate Health & Welfare rate ($5.09 per hour) applies if the contract is also covered by Executive Order 13706.

• Holidays: A minimum of eleven paid holidays are mandated.

• Hazardous Pay: An 8% differential applies to positions with a high degree of hazard related to ordnance and explosives. A 4% differential applies to positions with a low degree of hazard.

• Uniform Allowance: Contractors must furnish uniforms or reimburse employees for their cost, including maintenance, at a rate of $3.35 per week, unless uniforms are "wash and wear" and do not require special cleaning.

• Conformance Process: The document outlines the process for requesting authorization of additional classifications and wage rates if a required classification is not listed. This process involves contractor submission, contracting officer review, and final determination by the Wage and Hour Division.

• Executive Orders: Notes reference Executive Order 13706 (Paid Sick Leave) and Executive Order 13658 (Minimum Wage), outlining specific requirements for contractors subject to these orders.

• The "Service Contract Act Directory of Occupations" is referenced for job duties.

• Specific footnotes may apply to certain occupations, particularly computer professionals, requiring potential conformance if employees are non-exempt.

Amendment / Modification

This amendment (0001) to the solicitation modifies the original solicitation dated 05/01/2026. The primary change is the correction of the proposal submission deadline. The original solicitation date has been updated from 05/01/2026 to 05/08/2026.

• Solicitation Date: Changed from 05/01/2026 to 05/08/2026.

• Office Changes: Numerous GUIDs for various offices (Admin, Issue, Invoice, Request, Place of Performance) have been updated.

• Shipment Changes: GUIDs for delivery instances have been updated for multiple lines (0001, 10001, 20001, 30001, 40001).

• Attachment Changes: The "Instructions to Offerors_Evaluations" document has been updated from a 05/01/2026 version to a 05/08/2026 version.

• Clause Changes: A significant number of FAR and VAAR clauses have had their GUIDs updated. The specific clauses affected include those related to:

  • General provisions (e.g., 52.203 series, 52.204 series, 52.209 series, 52.212 series, 52.216 series, 52.217 series)
  • Small business concerns (e.g., 52.219 series)
  • Contract administration (e.g., 52.222 series, 52.223 series, 52.225 series, 52.226 series, 52.229 series, 52.232 series, 52.233 series, 52.240 series, 52.242 series, 852.201, 852.203, 852.219, 852.222, 852.233, 852.237, 852.242)

• The proposal submission deadline has been corrected to May 29, 2026, 5PM PST.

• Offerors are reminded that any questions must be submitted via email by May 15, 2026, at 5PM PST, and all questions will be addressed via an amendment to the Solicitation.

Amendment / Modification

This amendment modifies Solicitation 36C78626Q50098, originally dated 05/01/2026, to correct the proposal submission deadline.

• Solicitation Date: Changed from 05/01/2026 to 05/08/2026.

• Proposal Submission Deadline: Corrected to May 29, 2026, 5PM PST.

• Questions Deadline: Extended to May 15, 2026, 5PM PST.

• Vendor Site Visit: Scheduled for May 13, 2026, 9:30 AM PST. Attendance notification is required by May 12, 2026, 5PM PST.

• Attachment Update: The document "Instructions to Offerors_Evaluations_LA NC_05082026.docx" has been added, replacing "Instructions to Offerors_Evaluations_LA NC_05012026.docx".

• Numerous Clause Updates: Many FAR and VAAR clauses have been updated with new GUIDs and effective dates. The specific changes to these clauses are detailed extensively within the document.

• Instructions to Offerors_Evaluations (Page 7 onwards)

• Solicitation Date

• Various FAR and VAAR clauses

• The proposal submission deadline has been extended to May 29, 2026.

• Offerors must acknowledge receipt of this amendment.

• All questions must be submitted by May 15, 2026.

Form / Attachment / Pricing Sheet

This document is a Past Performance Questionnaire (PPQ) intended for clients to evaluate a contractor's performance on a previous project. Bidders are expected to provide this form to their clients to complete and submit as part of their proposal, demonstrating their past performance.

• Contractor Information: Fields for the firm's name, CAGE code, address, UEI number, contact details, and information about the work performed (prime, subcontractor, etc.).
• Contract Information: Details about the specific contract being referenced, including contract number, type, title, location, award and completion dates, original and final prices, and explanations for any differences.
• Project Description: A section for the client to describe the project and its relevance to the current opportunity.
• Client Information: Details about the client and their role in the project.
• Adjective Ratings: A standardized rating scale (Exceptional, Very Good, Satisfactory, Marginal, Unsatisfactory, Not Applicable) with definitions for evaluating contractor performance across various categories.
• Performance Categories: The questionnaire prompts ratings for Quality, Schedule/Timeliness, Customer Satisfaction, Management/Personnel/Labor, Cost/Financial Management, Safety/Security, and General aspects of performance.
• Narrative Remarks: Space for clients to provide detailed comments, strengths, weaknesses, deficiencies, and an overall rating, including whether they would rehire the firm.

Bidders must ensure this questionnaire is accurately completed by their clients for relevant past performance contracts. The ratings and narrative comments provided by the client will be a critical factor in the government's evaluation of the bidder's past performance and their ability to successfully execute the current opportunity. Failure to provide a complete and satisfactory PPQ may negatively impact the evaluation.

Solicitation / RFP / RFQ

This document provides an addendum to FAR 52.212-1, offering specific instructions for potential offerors responding to a competitive solicitation for commercial items. It emphasizes the importance of submitting complete and compliant proposals to avoid disqualification.

• Proposals must include all requested data and information, submitted in the specified format.

• Offerors must be compliant with all solicitation requirements.

• Specific items to review before submission include:

  • Completion and signature of Form 1449.
  • Acknowledgment of any amendments.
  • Inclusion of requested information for non-price and price evaluation factors.
  • Completion and signature of VAAR 852.219-75 VA NOTICE OF LIMITATIONS ON SUBCONTRACTING.
  • Submission of two or more completed Past Performance Questionnaires.

• This is a competitive solicitation.

• Award will be made to the offeror representing the best value to the Government.

• Offerors must hold prices firm for sixty (60) calendar days from the solicitation closing date.

• A post-award/pre-performance conference will be scheduled.

• Evaluation Factors:

  1. Past Performance
  2. Technical Capability
  3. Price

• Proposal Submission:

  • Via email to Ralph.Crum@va.gov.
  • Subject line: 36C78626Q50098 _Company Name.
  • Deadline: May 29, 2026, 5 PM PST.

• Questions:

  • Written requests for clarification may be sent to Ralph.Crum@va.gov.
  • Questions raised during the site visit must be written and provided to the Contracting Officer.
  • All questions must be submitted via email by May 15, 2026, 5 PM PST to Ralph.Crum@va.gov.

• Vendor Site Visit:

  • Location: Los Angeles National Cemetery, 950 S. Sepulveda Blvd, Los Angeles CA 90049.
  • Date and Time: May 13, 2026, at 9:30 AM PST.
  • Notification of attendance (Company Name, Address, Attendees, Phone No.) is required by May 12, 2026, 5 PM PST via email to ralph.crum@va.gov and isaiah.stultz@va.gov.

• Not specified in this document.

• Offerors are cautioned against making any changes to the solicitation files without prior written consent.

• It is the offeror's responsibility to ensure documents are complete, readable, and arrive by the deadline.

• The evaluation of proposals will be based on FAR Part 12 procedures, with a focus on best value.

Other / Unclassified

This document outlines specific requirements for contractor personnel regarding the handling of headstones, markers, and remains within national cemeteries. It emphasizes the need for utmost care, reverence, dignity, and respect due to the nature of these sites.

Contractors must adhere to strict guidelines to prevent damage to headstones, markers, and any exposed remains. Key requirements include:

• Respectful Conduct: All actions must acknowledge the cemetery as a final resting place.
• Prohibited Actions: Contractor personnel cannot walk, stand, lean, sit, jump on, or drive over headstones or markers. Tools, equipment, or other items must not be placed on them.
• Damage Prevention: Care must be taken to avoid scratching or damaging markers.
• Responsibility for Damage: Contractors are responsible for replacing damaged headstones/markers and restoring damaged turf.
• Handling Exposed Remains: Any exposure or damage to remains or burial containers requires immediate contact with the COR, Director/Assistant Director, or CO.
• Seeking Guidance: Contractors should consult the COR, Director/Assistant Director, or CO for any doubts regarding procedures.
• Employee Compliance: Contractors must discuss these guidelines with employees and subcontractors, obtain signed statements of compliance from each employee, and submit these to the COR before work begins.

Solicitation / RFP / RFQ

This solicitation is for Unarmed Security Guard Services at the Los Angeles National Cemetery. The primary mission is to honor Veterans by ensuring the safety and security of cemetery property, staff, visitors, and assets, maintaining dignity, respect, and solemnity.

• Provide unarmed security guard services, including personnel, equipment, supplies, and transportation.

• Conduct routine and random patrols of the cemetery perimeter, roadways, columbaria, maintenance areas, and facilities.

• Deter trespassing, vandalism, and theft.

• Respond immediately to security-related incidents, including disturbances, medical emergencies, and suspicious activity.

• Provide security presence during ceremonies (e.g., Memorial Day, Veterans Day) and assist with traffic control.

• Monitor administrative buildings, maintenance facilities, flagpoles, monuments, columbarium walls, and public restrooms.

• Guards must be qualified, trained, and licensed, with specific requirements including California State guard registration, background checks, U.S. Citizenship or legal authorization to work, minimum age of 21, and a valid driver's license.

• Key personnel include a Program Manager and On-Site Supervisor.

• Contractor must develop and maintain a Quality Control program.

• Type of Contract: Definitive quantity firm-fixed-price.

• Period of Performance: One (1) Base Year of 12 months and four (4) 12-month option years.

• Place of Performance: 950 S. Sepulveda Blvd, Los Angeles CA 90049.

• Proposal Submission Deadline: May 26, 2026, 5 PM PST, via email to Ralph.Crum@va.gov.

• Offer Due Date: May 29, 2026, 3:00 PM PT.

• Evaluation Factors: Past Performance, Technical Capability, and Price. Award will be made to the offeror representing the best value.

• Vendor Site Visit: May 13, 2026, at 9:30 AM PST. Offerors must notify the Contracting Officer of their attendance plan by May 12, 2026.

• Questions Deadline: May 15, 2026, 5 PM PST.

• The acquisition is set aside for Women-Owned Small Business (WOSB) at 100%.

• NAICS Code: 561612 (Security Guards), Size Standard: $29 Million.

• The solicitation incorporates numerous FAR and VAAR clauses by reference.

• A detailed Service Contract Act Wage Determination is included, specifying minimum wage rates and benefits for various occupations.

• Offerors must complete and return SF 1449 and other required documents.

• The solicitation includes several attachments/technical exhibits providing further details on Quality Assurance, Deliverables, Workload, Site Maps, Post Orders, Incident Reports, Daily Logs, and Cemetery Rules.