Springshare Licenses
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Library of Congress has issued a Special Notice regarding its intent to procure Springshare Licenses through a Justification for Other Than Full and Open Competition (J&A). This action is for an integrated public service platform providing tools specifically designed for the unique, not-for-profit public services of libraries. The J&A outlines why Springshare is considered the sole source for these requirements. Responses/inquiries are due by April 30, 2026.
Scope of Work
The Library requires an integrated platform to support core public services, distinct from generic commercial software. Key functionalities include:
- Receiving and responding to library reference requests: This involves live chat, customized forms, a public-facing knowledge base, social media integration, and Section 508 compliance.
- Providing library chat services.
- Creating, editing, and serving online library guides and bibliographies: Enabling unlimited topical research guides with customizable layouts and responsive design.
- Managing and recording library reference transactional data: Utilizing an integrated analytics component.
- Scheduling library service point staffing: Allowing for organization of schedules, shift notes, and mobile optimization.
- Scheduling library reference appointments and space: Enabling online booking of library spaces and equipment check-in/checkout.
Springshare applications (LibApps) are currently used for the Library's "Ask a Librarian" service, publishing guides, recording transactional data, and scheduling.
Contract & Timeline
- Type: Special Notice (Justification for Other Than Full and Open Competition)
- Set-Aside: None
- Response Due: April 30, 2026, 8:00 PM EDT
- Published: April 15, 2026, 3:30 PM EDT
- Product Service Code: DA01 (Support Services For Activities Involved With Application Development And Support)
Justification for Sole Source
The J&A details that Springshare is the only vendor currently capable of meeting all the Library's integrated platform requirements without modification. The procurement is a follow-on to existing services and aligns with the Library's strategic plan to expand access and enhance services. The Library intends to assess market capabilities and review the landscape during the subscription period to increase future competition.
Additional Information
For further details, refer to the attached redacted J&A document. Contact Cristina Vega at crvega@loc.gov or 202-809-5481 for inquiries.