Survey Platform
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Defense Commissary Agency (DeCA) has awarded an Unrestricted, Firm Fixed Price contract for a Software as a Service (SaaS) Survey Platform. This platform is intended to support statutory requirements for customer satisfaction and employee engagement surveys, aiming to enhance service quality, operational efficiency, and staff performance. The award amount is $221,991.56.
Scope of Work
The awarded SaaS Survey platform is capable of conducting both customer experience (CX) and employee experience (EX) surveys. Key features include intuitive survey creation tools, various question types, advanced logic, branding customization, and responsive design. It offers robust data management capabilities such as real-time collection, API access, integration of historical data, and export in common file formats. The platform also provides advanced analytics, including AI-powered analytics, sentiment analysis, predictive analytics, and customizable dashboards. Additional functionalities include customizable landing pages, thank you pages, barcode scanning, benchmarking against industry standards, and integration with CRM systems. Comprehensive training for all user levels and 24/7 support via chat, email, and phone are also part of the service.
Contract & Timeline
- Type: Firm Fixed Price
- Award Amount: $221,991.56
- Contract Number: GS10F0044W
- Order Number: HQC00726FE001
- Solicitation Number: HQCAAA692255
- Period of Performance: Base year from February 17, 2026, to February 16, 2027, with option years extending to February 16, 2031.
- Set-Aside: Unrestricted
- NAICS: 541611
- Award Date: February 2, 2026
Evaluation
Evaluation criteria were not detailed in the provided award document.
Additional Notes
The contract incorporates FAR 52.212-1, 52.212-4, and 52.212-5 by reference. DeCA will provide a store hierarchy file and historical survey data upon contract award. DFAR clauses, covering topics such as whistleblower rights, antiterrorism awareness training, small business subcontracting plans, and Buy American Act provisions, are attached and must be reviewed for compliance with federal regulations.