T-METRICS ACD Limited Sources Justification and Approval

SOL #: FA8218-26-F-B009Justification

Overview

Buyer

DEPT OF DEFENSE
Dept Of The Air Force
FA8218 ALFCMC WNRK
HILL AFB, UT, 84056, United States

Place of Performance

Charlotte, NC

NAICS

Software Publishers (513210)

PSC

Support Services For End User Client Computing Including Tier 1 And 2 Help/Service Desk, Deskside Support, Adds/Moves/Changes, Workspace, Collaboration, And Productivity Software Technical Support, Audio/Video (A/V, Vtc) Conferencing, And Printer Support. A/V And Vtc Includes Support Services Typically Used In Conference Rooms And Dedicated Telepresence Rooms To Enable Workforce Communications. Printer Support Includes Managed Print Services (Mps) For Multifunction Printers (Print, Scan, Fax, Copy), And Other Central Printing Or Output Support Services. (DE01)

Set Aside

No set aside specified

Timeline

1
Posted
Apr 13, 2026

Qualification Details

Fit reasons
  • NAICS alignment with historical contract wins in similar service areas.
  • Scope strongly matches core technical capabilities and delivery model.
Risks
  • Past performance thresholds may require one additional teaming partner.
  • Potential clarification needed on staffing minimums before bid/no-bid.
Next steps

Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.

Quick Summary

The Department of the Air Force has published a Limited Sources Justification and Approval (J&A) for the continued acquisition of the T-Metrics Automatic Call Distribution (ACD) Console Extended Hours Software Subscription. This action is to sustain enterprise call routing capabilities across active duty Air Force installations, particularly for the Air Force Medical Operations Agency (AFMOA). T-Metrics Inc. is identified as the sole manufacturer and owner of the proprietary source code, necessitating a limited-source award.

Scope of Work

The requirement includes all software licenses, extended hours support, maintenance, updates, and access to the proprietary intellectual property (IP) necessary to operate, configure, and integrate the ACD platform. This critical telecommunications function queues, routes, and prioritizes incoming calls to agents or call trees, supporting 60 active duty Air Force locations.

Contract & Timeline

  • Type: Firm Fixed Price (FFP) commercial delivery order
  • Acquisition Method: Task order against GSA Schedule 70
  • Set-Aside: Not applicable (Limited Sources Justification)
  • Published: April 13, 2026

Evaluation

This document serves as a justification for a limited-source award, not a solicitation for proposals. The Government determined that T-Metrics Inc. is the only entity capable of providing the necessary support without significant duplication of costs, schedule delays, or unacceptable risk to mission-critical operations. Market research confirmed no other responsible sources. Pricing from T-Metrics is considered fair and reasonable, derived from their GSA Federal Supply Schedule (FSS) contract.

Additional Notes

The Government considered transitioning to alternative ACD solutions but found it would pose substantial risks. Future requirements will continue to assess opportunities to reduce barriers to competition, including exploring system standardization and open architecture solutions.

People

Points of Contact

Patrick RobelloPRIMARY
patrick.robello.1@us.af.mil
Amosu MonsuruSECONDARY
monsuru.amosu.1@us.af.mil

Files

Files

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Versions

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Justification
Posted: Apr 13, 2026
T-METRICS ACD Limited Sources Justification and Approval | GovScope