Telecommunication Landline Support and Hardware Repair

Solicitation / RFP / RFQ

This solicitation is for "As Needed" maintenance services for landline telephone systems and hardware repair at Norfolk Naval Shipyard (NNSY). The services are required to ensure continuity of communications, particularly following system power outages or other disruptions. The scope includes system resets and restores, diagnostic assessments, repairs and adjustments, technical support, and consultation.

• Perform system resets and restores following power outages or other disruptions.

• Conduct diagnostic assessments to identify and resolve system malfunctions.

• Provide repairs and adjustments to ensure continued functionality of telephone switches and equipment.

• Offer technical support and consultation regarding system performance and maintenance best practices.

• Maintain availability for "As Needed" service calls across all 6 NNSY buildings.

• Contractor must be familiar with and authorized to repair/reprogram various phone systems (e.g., Partner, Meridian, Merlin, Lucent Technologies, Avaya).

• Provide transportation, personnel, tools, and equipment for repairs.

• Contractor must provide a monthly update of hours used/remaining on contract.

• Contractor must be available on a case-by-case basis and be able to be on call within 2 days of notice.

• Contractor must be located regionally and able to assist within 2-3 days unless otherwise scheduled, excluding holidays, in the event of an emergency.

• Timely response to service requests for system restart and repair is required within 1 day of notification.

• Solicitation Number: N4215826QN0100001

• Solicitation Issue Date: 05 Feb 2026

• Offer Due Date/Local Time: 16 Mar 2026, 05:00 PM

• Contract Type: Not explicitly stated, but "Firm Fixed Price" is mentioned for services in Section B.

• Period of Performance:

  • Line Item 0001: 01 Mar 2026 to 28 Feb 2027 (100 Hours)
  • Option Line Item 1001: 01 Mar 2027 to 29 Feb 2028 (100 Hours)
  • Option Line Item 2001: 01 Mar 2028 to 28 Feb 2029 (100 Hours)

• Estimated Value: Not stated.

• Proposals or quotes must be submitted by the Offer Due Date.

• Evaluation criteria are not detailed in the provided sections.

• Key deadlines: Offer Due Date is 16 Mar 2026.

• The acquisition is marked as "UNRESTRICTED".

• NAICS Code: 811210 (Electronic and Precision Equipment Repair and Maintenance)

• Size Standard: Not specified.

• The solicitation includes numerous FAR and DFARS clauses covering topics such as payment, security, labor standards, and prohibitions.

• Defense Biometric Identification System (DBIDS) card and NAVSEA badging are required for access to NNSY.

• Portable Electronic Devices (PEDs) policies are detailed.

• Controlled Unclassified Information (CUI) handling requirements are outlined.

• Safety requirements, including Hazardous Energy Control (HEC), are specified.

• Payment requests and receiving reports must be submitted electronically via Wide Area WorkFlow (WAWF).

• Section G details contract administration data, including electronic submission of payment requests.

• Section H contains special contract requirements.

• Section I includes various FAR and DFARS clauses.

• Section J is the List of Attachments (not provided).

• Section K contains Representations, Certifications, & Other Statements.

• Section L provides Instructions to Offerors.

• Section M details Evaluation Factors for Award (not provided).

Statement of Work (SOW) / Performance Work Statement (PWS)

To secure contractor support services for "As Needed" maintenance, system restarts, restores, and repairs of legacy Nortel Meridian and AT&T Merlin telephone systems across Norfolk Naval Shipyard (NNSY) facilities.

• Perform system resets and restores following power outages or disruptions.

• Conduct diagnostic assessments to identify and resolve system malfunctions.

• Provide repairs and adjustments to ensure continued functionality of telephone switches and equipment.

• Offer technical support and consultation regarding system performance and maintenance best practices.

• Maintain availability for "As Needed" service calls across 6 buildings.

• Vendor must be familiar with and able to repair/reprogram various phone systems including Partner, Meridian, Merlin, Lucent Technologies, and Avaya.

• Timely response to service requests for system restart and repair required within 1 day of notification.

• Vendor must be available on a case-by-case basis and be able to be on call within 2 days of notice.

• Vendor must be located regionally and able to assist within 2-3 days unless otherwise scheduled, excluding holidays, in the event of an emergency.

• Vendor is responsible for providing NNSY with an account of repairs performed and a monthly update of hours used/remaining on contract.

• Place of Performance: Norfolk Naval Shipyard, Portsmouth, VA 23709

• Vendor is responsible for providing all transportation, personnel, tools, and equipment needed for repair.

• Mileage or travel fees are not authorized or included.

• Security Requirements: Defense Biometric Identification System (DBIDS) and NAVSEA Badging are required for all contractors. Contractors will need to obtain a DBIDS card and potentially a NAVSEA access badge. Portable Electronic Devices (PEDs) policy must be followed, with specific restrictions in Controlled Industrial Areas (CIA), Controlled Nuclear Information Areas (CNIA), Nuclear Work Areas (NWA), and Open Storage Areas, as well as on submarines.

• Controlled Unclassified Information (CUI) access and handling procedures must be followed as directed by the DoD.

• Safety Requirements: Contractors must adhere to Federal and State OSHA requirements, the Norfolk Naval Shipyard OSHE Program Manual, and specific Hazardous Energy Control (HEC) procedures. Notification to NNSY Technical Points of Contact (TPOCs) and/or Contracting Officer’s Representatives (CORs) is required for HEC work.