Telephony System Technician

Solicitation / RFP / RFQ

This is a combined synopsis/solicitation for commercial products or services for Telephony System Technicians at Aviano AB, Italy. The Defense Health Agency is requesting quotes for this requirement.

• The core requirement is for Telephony System Technicians.

• Detailed requirements are specified in an attached Performance Work Statement (PWS).

• The CLINs (0001, 1001, 2001) all refer to "Telephony System Technician" with a 12-month unit of issue, indicating a service contract.

• This requirement is solicited as a Request for Quotes (RFQ).

• The solicitation incorporates FAR and DFARS provisions and clauses.

• Offers are due by 17 March 2026, 1300 EST.

• Evaluation will be based on price, technical acceptability, and conformity to the solicitation.

• Provision 52.212-1 (Instructions to Offerors) and 52.212-2 (Evaluation) apply.

• Offerors must provide a complete copy of provision 52.213-3 (Offeror Representations and Certifications).

• This requirement is being solicited as a small business set-aside.

• The applicable NAICS code is 541519.

• The primary point of contact is Contract Specialist Matthew Shozo Tsueda at Matthew.S.Tsueda.Ctr@Health.Mil or 907-201-0308.

• Payment instructions are provided via Wide Area Workflow (WAWF) clause 252.232-7006.

Statement of Work (SOW) / Performance Work Statement (PWS)

To provide essential technical support for telephony systems, customer service operations, and IT inventory management within the 31st Medical Group (31st MDG) at Aviano, Italy.

• Telephony Support: Provide first-level technical assistance for the MTF telephone system, troubleshoot hardware/software issues, configure/maintain extensions and voicemail, assist with equipment installation/relocation, and maintain system documentation.
• Customer Service: Serve as the primary contact for IT-related requests, log service requests in the help desk system, manage IT in-processing/out-processing, assist users with IT equipment, and perform basic IT tasks like password resets.
• IT Inventory Management: Maintain accurate IT asset inventory, track asset movement, conduct audits, assist with equipment disposal, manage software licenses, ensure compliance, generate reports, and utilize the DMLSS system.
• General IT Support: Set up computer workstations, install software, troubleshoot network connectivity, maintain a secure work environment, and adhere to DHA IT security policies.

Not explicitly detailed, but work will be reviewed for accuracy and compliance with established standards.

• Period: Not specified in the SOW.

• Locations:

  • 31 MDG/SGSLF Base Clinic, Base Americana BLDG 121, Aviano, PN, 33081 (Area 1)
  • 31 MDG/SGSLF Base Clinic, Base Americana BLDG 10271, Aviano, PN, 33081 (Area F)

• Knowledge/Skills: Basic telephony systems understanding, strong customer service/communication, familiarity with DHA IT procedures, ability to work independently/collaboratively, organizational skills, proficiency with Microsoft Office Suite, familiarity with IT help desk/inventory systems, ability to lift up to 25 lbs.

• Qualifications: High school diploma or equivalent (Associate's degree preferred), minimum one year of technical support/customer service experience (telephony/inventory preferred). CompTIA A+ and Network+ certifications are preferred.

• Physical Requirements: Ability to sit for extended periods, proficiency with computer keyboard/mouse, effective communication skills, ability to lift/move IT equipment up to 25 lbs.

• Supervisory Controls: Work under the direct supervision of the Flight Chief or CIO. Assignments provided via specific instructions and established procedures.