Transition Assistance Program Clerk

Statement of Work (SOW) / Performance Work Statement (PWS)

This Performance Work Statement (PWS) outlines the requirements for a non-personal services contract to support the United States Air Force Military & Family Readiness Center (M&FRC) at Hill Air Force Base, Utah. The primary goal is to provide administrative support for the Transition Assistance Program (TAP).

• Provide TAP data entry and scheduling for separating/retiring service members.

• Track TAP course completion.

• Perform front desk customer service functions.

• Requires basic knowledge of military family support programming and extensive knowledge of TAP procedures.

• Routine telework is not authorized, but remote execution capability is required for specific emergency situations (base closures, elevated HPCON, severe weather) with M&FRFC Flight Chief approval.

• Base Year: September 1, 2026 - August 31, 2027

• Four Option Years: September 1, 2027 - August 31, 2031

• Military & Family Readiness Center, Hill AFB, UT 84056

• Minimum of six months of administrative, scheduling, or data entry experience.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

• Ability to produce written products with accurate grammar and spelling per Air Force standards.

• Technical ability to navigate virtual classroom environments (Microsoft Teams).

• Basic understanding of military protocol and Air Force terminology.

• Excellent customer service and communication skills.

• Must pass and maintain a favorable federal background investigation for Common Access Card (CAC) access.

• Customer Contact and Scheduling: Ensure 100% contact with service members 24-18 months from separation/retirement, schedule TAP appointments, manage AFFIRST and Outlook calendars, handle incoming calls and emails, and monitor organizational inbox.

• Workshop and Data Management: Manage TAP workshops in AFFIRST and TAP Events systems, assemble TAP folders, distribute email reminders, provide service members with digital/printed TAP documents (vMET, DD Form 2648), set up classrooms, and manage government-provided computer assets.

• Administrative and Clerical Duties: Provide front-desk reception, manage calls and visitors, ensure customers complete required forms (SOU), document daily activities in AFFIRST, and support Emergency Family Assistance Center (EFAC) operations if activated.

• Confidentiality and Support: Maintain strict confidentiality of sensitive information, complete required computer-based training, and adhere to government ownership of all records.

• Government will periodically evaluate performance through on-site inspections and complaint reviews.

• Contractor is responsible for initially validating customer complaints.

• The COR will assess contractor performance and address discrepancies.

• Hours of Operation: Monday-Friday, 0730-1630, with a one-hour lunch break.

• Recognized Federal Holidays: Service is not required on specified federal holidays.

• Overtime: Not authorized.

• Leave Policy: Notify M&FRC Flight Chief 5 days prior to absence; replacement required for absences of 15+ days.

• Dress Code: Business Casual required; modest jeans authorized on Fridays.

• Safety: Comply with safety regulations; contractor responsible for government property.

• Background Checks: Required for contractor and subcontractors.

• Security Training: OPSEC Awareness Training required within 30 days of reporting and annually.

• Key Control: Establish methods to secure government-issued keys.

• Facilities: Workspace provided.

• Equipment: Workstation, computer, internet, telephone, office supplies, monitor, desk, chairs, software, printer provided.

• Services/Utilities: Provided without cost.

• Access to Government Network: Via TASS system; background check required.

• Hill AFB M&FRC Flight Chief, Ms. Kimberly Taylor

Wage Determination

This document is a Wage Determination issued by the U.S. Department of Labor, Employment Standards Administration, Wage and Hour Division, under the Service Contract Act. It establishes the minimum wage rates and fringe benefits required for various occupations performing work on federal contracts in specific geographic areas.

• Geographic Area: Utah Counties of Davis, Morgan, and Weber.
• Occupational Listings: Provides a comprehensive list of job classifications, their corresponding occupational codes, titles, and minimum hourly wage rates.
• Fringe Benefits: States that fringe benefits required follow the occupational listing, implying specific benefits are tied to each job category.
• Executive Orders: Notes the applicability of Executive Order 13706 (Paid Sick Leave) and Executive Order 13658 (Establishing a Minimum Wage for Federal Contractors), outlining specific requirements and benefits related to these orders.
• Conformance Process: Details the procedure for establishing wage rates and fringe benefits for occupations not listed in the determination, requiring a Standard Form 1444 (SF-1444) and approval from the Department of Labor.

This wage determination is crucial for any bidder planning to respond to federal service contracts in the specified Utah counties. It directly impacts labor cost calculations for proposals, ensuring compliance with federal labor laws regarding minimum wages and benefits. Bidders must ensure their proposed wages and benefits meet or exceed these requirements.