Transportation Services

Statement of Work (SOW) / Performance Work Statement (PWS)

To provide transportation services for NIST customers, associates, and visitors at the Gaithersburg Campus, encouraging the use of public transportation.

• Provide labor and vehicles for shuttle services to local transportation hubs.

• Support project oversight, equipment, administration, and technical execution.

• Maintain accurate project records.

• Ensure consistent on-time service with a maximum of one incident per quarter for service failures.

• Drivers and dispatchers must be available during service hours.

• Orders will be requested via email and confirmed by the contractor via PDF within 48 hours.

• METRO Shuttle: Provide a 36 or 40-passenger bus for service between Building 101 and Shady Grove Metro. Alternate routes are permitted upon request.

• MARC Shuttle: Provide a 15 or 20-passenger vehicle for service between Building 101 and MARC Stations (Metropolitan Grove and Gaithersburg).

• SURF Program: Provide at least one 55-passenger coach bus for transportation between local hotels and NIST laboratory buildings for students (May-August).

• NCNR Summer School: Provide at least one 55-passenger coach bus for transportation between hotels and NCNR Building 235.

• Cybersecurity Conference: Provide six 55-passenger coach buses for 700 attendees over two days, serving three hotels and the NIST campus.

• General Transportation: Provide various vehicle sizes (57-passenger bus down to 6-passenger sedan) for ad hoc services with 3-day notice, accommodating emergency requests.

• On-time service is critical.

• Service failure standard: not to exceed one incident per quarter.

• Vehicles must be licensed, registered, inspected, and road-worthy.

• Vehicles must have functional HVAC, be clean, and in good repair.

• Handicap-accessible vehicles must be provided when necessary.

• Place: NIST Campus in Gaithersburg, Maryland, and the Washington Metropolitan Area.

• Period: Base Period (4/5/2026 – 3/31/2027) with four Option Periods (through 3/31/2031), plus a potential 6-month extension.

• Business Hours: Monday-Friday, 6:30 am to 6:30 pm Eastern Time (excluding Federal holidays).

• Personnel: Minimum of 6 CDL licensed drivers with 3+ years of experience and no recent traffic violations/accidents. Drivers must have Class "B" CDL with passenger and airbrake endorsements. A background check is required for all drivers. A dispatcher with 3+ years of relevant experience is required.

• Security: NIST is a restricted campus requiring identification badges. Personnel must comply with NIST identification and access requirements, including HSPD-12.

• Reporting: Monthly Dispatch Schedule, Dispatch Schedule Updates, Weekly Passenger Report, and Monthly Activity Report are required.

• Quality Control: A Quality Control Plan (QCP) must be developed and maintained. NIST will conduct quality assurance through inspections and reviews.

Statement of Work (SOW) / Performance Work Statement (PWS)

To provide transportation services for NIST customers, associates, and visitors at the Gaithersburg Campus, encouraging the use of public transportation.

• Provide labor and vehicles for transportation services to NIST customers, associates, and visitors.

• Award is for a firm-fixed-price contract for bus/vehicle service to transportation hubs local to the NIST Gaithersburg, Maryland campus.

• Contractor is responsible for project oversight, equipment, administration, and technical execution.

• Requires a minimum of 6 drivers on staff.

• Ensure consistent on-time service; in case of breakdown, notify COR and provide replacement within one hour.

• Drivers and dispatchers must be available during service hours.

• METRO Shuttle: Provide a 36 or 40-passenger bus and driver from Building 101 to Shady Grove Metro, with an option for an alternate route to the Visitor's Center.

• MARC Shuttle: Provide a 15-passenger van or 20-passenger mini-bus for service to Metropolitan Grove MARC Station (AM) and Gaithersburg MARC Station (PM), with six morning runs and five afternoon runs.

• SURF Program: Provide at least one 55-passenger coach bus and driver for transportation between local hotels and NIST campus for SURF students (May-August).

• NCNR Summer School: Provide at least one 55-passenger coach bus and driver for transportation between hotels and NCNR Building 235.

• Cybersecurity Conference: Provide six 55-passenger coach buses and drivers for a two-day conference, transporting attendees between three hotels and the NIST campus.

• General Transportation Services: Provide various vehicle sizes (57-passenger bus down to 6-passenger sedan) for ad hoc services with 3-day notice, and accommodate emergency requests with less notice.

• Service standard for failure to meet requirements shall not exceed one incident per quarter.

• Reporting includes: Dispatch Schedule, Dispatch Schedule Updates/Revisions, Weekly Passenger Report, and Monthly Activity Report.

• Vehicles must be licensed, registered, inspected, and road-worthy.

• Vehicles must have functional heating/AC, be clean, and in good repair. Handicap-accessible vehicles required when necessary.

• Place: NIST Campus, Gaithersburg, Maryland, and the Washington Metropolitan Area.

• Period of Performance: Base Period (4/5/2026 – 3/31/2027) plus four Option Periods (through 3/31/2031), with a potential 6-month extension.

• Regular Business Hours: Monday-Friday, 6:30 am to 6:30 pm Eastern Time.

• Personnel: Minimum of 6 CDL licensed drivers with 3 years of experience and no recent traffic violations/accidents. Background checks required for all drivers. A dispatcher with 3 years of experience is also required.

• Security: NIST is a restricted campus; identification badges are required. Compliance with HSPD-12 and background investigations are necessary.

• Quality: Contractor must develop and maintain a Quality Control Plan (QCP).

• Training: Drivers and personnel must maintain necessary certifications and undergo required NIST-specific safety training.

• Point of Contact: A dedicated FPOC is required for communication and issue resolution.

• Paid in accordance with contract clauses upon receipt of a proper invoice.

• Invoices submitted monthly in arrears.

Sources Sought Notice

This notice is for market research purposes only and is not a solicitation or request for proposal. The National Institute of Standards and Technology (NIST) is seeking information to determine if Small Businesses have the qualifications, experience, personnel, and capability to perform transportation services at the NIST Gaithersburg Campus and the Washington Metropolitan Area. The anticipated contract will be a performance-based acquisition service contract utilizing commercial item procedures.

The contractor shall provide management, supervision, labor, materials, equipment, and supplies for efficient, effective, and economical operations, including scheduled and unscheduled maintenance and repair of equipment and systems.

NIST is considering a 5-year contract, with a base period and four (4) one-year options. The anticipated contract award is in or about April 2026.

Interested parties are requested to submit a brief capabilities package by 10 AM ET on February 18, 2026. The package should include:

• Examples of similar projects within the last five years (size, scope, complexity, duration), including prime/subcontractor role, contract value, relation to described work, and agency/owner point of contact.
• A narrative on quality control implementation, including subcontractor management and timely delivery of quality work.
• Company profile (employees, annual receipts, office locations, DUNS number).
• Evidence of small business standing (SDVOSB, WOSB, HUBZone, 8(a), etc.).
• A statement of intent to submit a proposal if the requirement is set-aside for the respondent's socio-economic group.

All qualified Small Businesses are encouraged to respond. NIST is determining if a Set-Aside is an acceptable strategy for this procurement.

• The government will not pay for information solicited.
• Respondents will not be notified of evaluation results.
• Submission of a capabilities package is not a prerequisite for future offerings but assists NIST in tailoring requirements.
• Questions regarding this notice should be addressed to Helen Wesley (helen.wesley@nist.gov) and Tony Schmidt (tony.schmidt@nist.gov).
• Failure to submit requested information may result in a contractor not being considered an interested small business concern.

Statement of Work (SOW) / Performance Work Statement (PWS)

This Quality Assurance Surveillance Plan (QASP) outlines the Government's approach to monitoring the performance of the Shuttle Transportation Services contract to ensure contract standards are met.

• The QASP details the surveillance methods and criteria for evaluating contractor performance.

• It covers various aspects of service delivery, including transportation orders, passenger satisfaction, reporting, safety, training, professionalism, key personnel, fleet vehicles, fleet maintenance, security, roster management, quality control, invoicing, and deliverables.

• Specific performance criteria are established for each area of service.

• Maximum allowable deviations are defined for each criterion (e.g., 1 occurrence per quarter for Transportation Orders, 2 occurrences per year for Safety).

• Surveillance methods include monitoring by the Contracting Officer's Representative (COR), travel coordinator, passenger comments, and log reviews.

• Failure to comply with performance standards will result in deductions from the monthly payment, ranging from 5% to 10% depending on the severity and type of non-compliance.

• Not explicitly detailed in this document, but it pertains to the Shuttle Transportation Services contract.

• The Contractor shall monitor complaints for trends and take timely corrective action.

• Validated complaints may result in contractual remedies, including invoice deductions, corrective action, personnel removal, or contract termination.

• The Contractor must ensure future performance conforms to contract requirements, potentially involving updates to their Quality Control Plan, additional training, or personnel changes.

• The Government may re-perform services at the Contractor's expense if non-conforming performance cannot be corrected.

• Attachment 1: Customer Complaint Record form.

• Attachment 2: Contract Discrepancy Report (CDR) form.