TRICARE Overseas Program (TOP) 2028 Second DRAFT Request for Proposal (RFP)

Quick Summary

The Defense Health Agency (DHA) has released a Second DRAFT Request for Proposal (RFP) for the TRICARE Overseas Program (TOP) 2028. This is a Special Notice for ongoing market research, inviting potential offerors to review draft documents and provide feedback. The DHA aims to refine requirements, incorporate industry best practices, and explore innovative solutions for the next-generation TOP contract. Responses are due by 4:00 pm MT on March 09, 2026.

Opportunity Overview

The TOP contract provides healthcare services to eligible TRICARE beneficiaries outside the United States and the District of Columbia, supplementing direct care systems and serving remote locations. The current TOP 2021 contract includes network development, eligibility, customer service, clinical operations, claims processing, medical evacuations, and translation services.

The DHA is contemplating a new single-award, predominately fixed-price TOP services contract with an anticipated 1-year base period for transition-in, eight 1-year option periods for healthcare delivery, a 1-year transition-out period, and a potential 6-month extension, totaling up to 10 years and 6 months.

Scope of Services

As outlined in the DRAFT Section C, the contractor will provide comprehensive healthcare support, including:

• Private sector network development and management
• Appointment scheduling, eligibility verification, and enrollment
• Medically necessary evacuations (medevacs)
• Medical documentation collection, interpretation, and translation
• Clinical operations (medical management, case management, utilization, quality)
• Customer service and call center support (24/7, multi-channel)
• Beneficiary and provider education and marketing
• Claims processing and coding
• Compliance with TRICARE Manuals and statutory/regulatory authority
• Maintenance of a secure, HIPAA-compliant information system with MHS GENESIS interfaces

Key Documents for Review

Potential offerors are invited to review the attached DRAFT documents:

• DRAFT Section C (Statement of Work)
• DRAFT Chapter 24 of the TRICARE Operation Manual (TOM)
• DRAFT Section J (Contract Attachments)
• DRAFT Attachments to Section J
• DRAFT DD Forms 1423-1 (Contract Deliverable Report Lists)

Industry Feedback & Submission

Interested parties should submit feedback via email to matthew.d.lechner2.civ@health.mil (with courtesy copies to matthew.l.anderson18.civ@health.mil and dawn.r.ruther.civ@health.mil) by March 09, 2026, 4:00 pm MT. The email subject line must be: Second DRAFT RFP TOP 2028 HT9402-26-RFI-0001.

Submissions should include:

• Responses to the attached TOP Second DRAFT RFP Questions (citing relevant paragraphs).
• Responses to the attached TOP 2028 Questions for the Industry (covering corporate overview, experience, capabilities, transition plans, and feedback on challenging requirements).
• Alternatively, a capability statement from the interested party.

Historical Data Request

Potential offerors can request historical TOP workload data by following the Historical Data Ordering Instructions. This requires submitting a signed Historical Data Non-Disclosure Agreement to the specified contacts. The DHA will determine eligibility for data access.

Important Note

This is a DRAFT RFP for planning and market research purposes only. It does not constitute a commitment to issue a solicitation or contract, and the Government is not soliciting proposals at this time. No costs associated with responding will be reimbursed.