Trusted Operations, Maintenance, Cybersecurity, Assurance, and Technology

Statement of Objectives (SOO)

This Statement of Objectives (SOO) outlines the Transportation Security Administration's (TSA) requirement for comprehensive IT/OT Operations and Maintenance (O&M) support. The goal is to ensure operational continuity, service excellence, and security for TSA's complex and evolving Information Technology (IT) and Operational Technology (OT) environment, which spans headquarters, field sites, airports, training centers, and international locations. The contractor will be responsible for operating, maintaining, and optimizing TSA's IT/OT capabilities, integrating new technologies, and embedding cybersecurity best practices.

The contract covers the full lifecycle management of TSA's IT/OT infrastructure, including data centers, networks, cloud environments, enterprise applications, security technologies, and end-user devices. Key functional areas include:

• Operations and Engineering Support Services: Fault remediation, Network Operations Center (NOC) support, incident and restoration management, image management, patch management, systems performance monitoring, change/configuration/release management, disaster recovery, and testing.
• Information Assurance and Cybersecurity Support Services: Support for TSA's cybersecurity program, including incident response actions, FISMA compliance, POA&M management, and vulnerability management.

Services extend to on-premises, cloud (AWS, Azure), and hybrid environments. The scope also includes program management, transition-in/out management, IT Service Management (ITSM)/IT Operations Management (ITOM), enterprise architecture and governance, critical incident management, network services, testing services, configuration/change/release management, disaster recovery, Identity Credential and Access Management (ICAM), patch and upgrade management, communications services (collaboration, voice, video, email, messaging), and mobility (MDM/MTD).

• Contractor must manage IT/OT infrastructure, ensuring resilience, security, and innovation.

• Adherence to TSA and DHS policies, federal standards (FISMA, NIST), and Section 508 accessibility requirements.

• Development and maintenance of comprehensive documentation, including architecture artifacts, standard operating procedures, and test reports.

• Proactive identification of process improvements and emerging technologies.

• Key Personnel are required, with specific skills and experience across IT, OT, cloud, and cybersecurity.

• A Service Level Agreement (SLA) framework must be proposed, including standard and dynamic SLAs, performance measurement, and remediation plans.

• Deliverables include weekly, monthly, quarterly, semi-annual, and annual reports.

• All documentation created is Government-owned.

• Contractor must utilize Government-owned systems (e.g., ServiceNow, SharePoint).

• Transition-in must be completed without a break in service.

• The contract does not include Security Operations Center (SOC) or Information System Security Officer (ISSO) services.

• Appendix A – Clauses (including Section 508 Requirements)

• Appendix B – TSA Systems/Technologies Support List

• Appendix C – Site List

• Appendix D – Acronym List

Questions & Answers / Clarifications

This document appears to be a spreadsheet containing questions and comments from potential bidders regarding a Draft Statement of Objectives (SOO) for the TOMCAT opportunity. It is intended to capture feedback and facilitate clarification before a formal solicitation is issued.

• Question/Comment Column: This column is intended for bidders to submit their questions or comments.
• Draft SOO Section No. Column: This column is for referencing specific sections of the Draft SOO that the question or comment pertains to.
• Page No. Column: This column is for referencing the specific page number within the Draft SOO.
• Question # Column: This column is for numbering the questions or comments sequentially.

Note: The provided text shows the structure of the spreadsheet but does not contain any actual questions or answers from bidders or the government.

As this document contains only the structure for collecting questions and comments on a Draft SOO, it does not directly impact the current solicitation. However, the feedback collected within this spreadsheet will likely inform future revisions to the SOO and subsequent solicitation documents.