USAC RFP: Customer Service Center and CRM O&M BPO Services
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Universal Service Administrative Company (USAC), under the oversight of the Federal Communications Commission (FCC), is seeking proposals for Customer Service Center and CRM Operations & Maintenance (O&M) Business Process Outsourcing (BPO) Services. This Request for Proposal (RFP) is issued as a combined synopsis/solicitation in accordance with FAR Part 13. Proposals are due no later than April 28, 2026, at 11:00 AM ET.
Scope of Work
USAC requires comprehensive services for its Customer Service Center and CRM O&M BPO. USAC is a not-for-profit Delaware corporation appointed by the FCC to administer the Universal Service Fund (USF) and its support mechanisms, including High Cost, Lifeline, Rural Health Care, and Schools & Libraries. The selected contractor will support USAC's administrative functions, which involve billing, collection, and disbursement related to the USF and its mechanisms.
Contract & Timeline
- Type: Combined Synopsis/Solicitation (RFP)
- Set-Aside: None specified
- Product Service Code: R499 (Other Professional Services)
- Place of Performance: Washington, DC
- Proposal Due: April 28, 2026, 11:00 AM ET
- Published: March 4, 2026
Additional Notes
This is not a procurement by a federal agency; the contract awarded will not be a subcontract under a federal prime contract to USAC. All communications regarding this opportunity must be directed through USAC's Contracting Office. The full RFP, detailing services requested and response instructions, is available electronically at http://www.usac.org/about/procurement.
Contact Information
- Primary: Anthony Smith,
Anthony.Smith@usac.org, 202-916-3486 - Secondary: Noor Jalal,
noor.jalal@usac.org, 202-776-0200