USAFE VCS3020 IVS-IP Voice Communication Switches Warranty Only
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
This document is a Justification and Approval (J&A) for other than full and open competition, outlining the rationale for a sole-source acquisition for warranty and 24/7 help desk support services for ten (10) Frequentis VCS3020 IVS-IP Voice Communication Switches located across the USAFE Area of Responsibility (AOR), specifically in Ramstein AB, Germany. This action extends previously funded services.
Scope of Work
The requirement is for the continued provision of:
- Basic Warranty and 24/7 Help Desk Phone Support for the ten operational VCS3020 IVS-IP Voice Communication Switches.
- Standard warranty coverage for hardware, software, and ancillary equipment.
- Repair and replacement of components failing due to system anomalies (excluding normal wear and tear or user misuse).
- Site-level corrective maintenance for issues not resolvable via the technical support line.
- Enhanced 24/7 Technical Support Line (TSL) with a defined escalation path for catastrophic events.
Contract & Timeline
- Type: Justification for a sole-source acquisition under FAR 6.103-1 ("Only one responsible source and no other supplies or services will satisfy agency requirements").
- Place of Performance: Ramstein AB, Germany.
- Published: March 16, 2026.
- Estimated Cost: Not specified in this document.
Eligibility / Set-Aside
- The justification is based on OEM exclusivity, as Frequentis is the Original Equipment Manufacturer (OEM) of the VCS3020 IVS-IP Voice Communication Switch.
- Market research identified two potential vendors, but one was ineligible due to an SBA-approved Mentor/Protege agreement, and the other did not respond.
Additional Notes
This document is a J&A, not a solicitation. The Procuring Contracting Officer will determine fair and reasonable pricing using evaluation techniques at FAR 12.203(a)(3). The agency intends to perform further market research to identify ways to overcome barriers to competition for future acquisitions. The previous contract (DO FA252125F0088) was a supply contract and did not contain the "Option to Extend Services" clause.
Contact: Megan Meno (megan.meno@us.af.mil).