USAG DHR, Fort Bragg ID Card Services

Performance Work Statement (PWS)

This Performance Work Statement (PWS) outlines the requirements for providing Defense Enrollment and Eligibility Reporting System (DEERS)/Real Time Automated Personnel Identification System (RAPIDS) Common Access Card (CAC) support services for the Installation Management Command (IMCOM) at Fort Bragg, North Carolina.

The contractor shall provide all necessary personnel, equipment, and services for the verification and issuance of military identification (USID) and CAC cards. This includes services for active duty military, Reserve and National Guard members, military retirees, family members, DoD civilians, and other eligible recipients. The contractor will operate DEERS/RAPIDS workstations to support approximately 79,000 customers annually.

• CAC Issuance: At least 85% of CAC issuances must be completed within 20 minutes.

• USID Card Issuance: At least 85% of USID card issuances must be completed within 30-45 minutes.

• DEERS Inputs/Updates: At least 85% of DEERS inputs/updates and PIN Resets must be completed within 30 minutes.

• Appointment Scheduling: All appointments must be accurately recorded daily before the close of business.

• Quality: 100% accuracy is required for all services.

• Period of Performance: 30-day phase-in period, an 11-month base period, and four 1-year option periods.

• Place of Performance: Soldier Support Center (SSC), Building 4-2843, Fort Bragg, NC.

• Contract Type: Firm Fixed Price.

• Personnel: Key personnel include a Program Manager (PM) and Site Security Managers (SSMs). All personnel must obtain a DoD CAC and wear identification badges.

• Security: Contractors must maintain a favorable National Agency Check with Inquiries (NACI). Strict adherence to physical security, key control, and OPSEC is required.

• Training: Personnel must complete various security and system-specific training, including iWATCH, Anti-Terrorism, Level 1 OPSEC, DoD Cyber Awareness, and TARP training. Verifying Officials (VOs) and SSMs require specific RAPIDS certifications.

• Quality Control: The contractor must develop and implement a Quality Control Plan (QCP).

• Reporting: Monthly Status Reports (MSRs) are required, detailing activities, problems, workload, and quality control results.

• Insurance: Specific insurance requirements are outlined, including Workers' Compensation, Employer’s Liability, Comprehensive General Liability, and Comprehensive Automobile Liability.

Solicitation / RFP / RFQ

This document is a Combined Synopsis/Solicitation (RFQ) for ID Card Services at Fort Bragg, NC, issued by the Mission and Installation Contracting Command (MICC-FB) for the United States Army Directorate of Human Resource Services. The government is procuring commercial services for the verification and issuance of USID and CAC cards.

• Provide personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other non-personal services to perform ID card services.

• Verification and issuance of USID and CAC cards for active duty military, Reserve and National Guard members, military retirees, family members, DoD civilians, and other eligible recipients.

• Service Contract Reporting (SCR) via SAM.gov for all contractor labor hours.

• Contract Type: Firm Fixed Price.

• Period of Performance:

  • Base Period: August 1, 2026 - August 31, 2026 (1 Month)
  • Option Period 1: September 1, 2026 - July 31, 2027 (11 Months)
  • Option Period 2: August 1, 2027 - July 31, 2028 (12 Months)
  • Option Period 3: August 1, 2028 - July 31, 2029 (12 Months)
  • Option Period 4: August 1, 2029 - July 31, 2030 (12 Months)
  • Option Period 5: August 1, 2030 - July 31, 2031 (12 Months)

• Option to Extend Services (FAR 52.217-8): Up to 6 months.

• Option to Extend Term of Contract (FAR 52.217-9): Up to 60 months total duration.

• Solicitation Response Date: June 1, 2026 (TBD for Closing Date/Time).

• Proposals will be evaluated using a Lowest Price Technically Acceptable (LPTA) method.

• Evaluation factors: Mission Capability, Price, and Past Performance.

• Proposals must be submitted electronically.

• Specific formatting and page limitations apply to Volume I (Mission Capability), Volume II (Price), and Volume III (Past Performance).

• 100% Service-Disabled Veteran-Owned Small Business (SDVOSB) Set-Aside.

• NAICS Code: 561110 (Office Administrative Service).

• This announcement constitutes the only solicitation; a written solicitation will NOT be issued.

• Offerors must comply with numerous FAR and DFARS clauses, including those related to Service Contract Labor Standards, insurance, and subcontracting limitations.

Form / Attachment / Pricing Sheet

This document is a pricing schedule for the DHR DEERS Support Services opportunity. It outlines the CLINs, services, quantities, units, unit prices, and total amounts for the base period and option years. Bidders will use this to understand the cost structure and potentially populate their own pricing proposals.

• Phase-In & Base Year: Covers CLIN 0001 (DEERS Support Services Phase-In, 1 Month) and CLIN 0002 (DEERS Support Services, 11 Months). Also includes CLIN 0003 for Service Contract Reporting (SCR).
• Option Year 1: Covers CLIN 1001 (DEERS Support Service, 12 Months) and CLIN 1002 for SCR.
• Option Year 2: Covers CLIN 2001 (DEERS Support Services, 12 Months) and CLIN 2002 for SCR.
• Option Year 3: Covers CLIN 3001 (DEERS Support Services, 12 Months) and CLIN 3002 for SCR.
• Option Year 4: Covers CLIN 3001 (DEERS Support Services, 12 Months) and CLIN 3002 for SCR.
• Roll Up: Contains sections for Direct Labor Rate and Total Price for Phase-In, Base, and Option Periods I, II, III, and IV. It includes fields for labor categories, salary rates, overhead, G&A, fee, and total prices. However, all unit prices and amounts are listed as 0.0 in the provided data.
• Service Contract Reporting (SCR): For all CLINs, the SCR requirement mandates reporting of all contractor labor hours via SAM.gov, with specific reporting periods and deadlines.

This pricing schedule provides a detailed breakdown of the services and contract line items (CLINs) for the DHR DEERS Support Services. While the provided unit prices and amounts are zero, it establishes the structure for pricing the base period, phase-in, and four option years. Bidders must use this structure to develop their own comprehensive pricing proposals, ensuring they account for all labor, overhead, and fee requirements as per the Performance Work Statement (PWS).