USCIS Contact Center Tier 1 (CCT1) UPDATE

SOL #: 70SBUR25I00000003-V2-UpdateSources Sought

Overview

Buyer

Homeland Security
Us Citizenship And Immigration Services
USCIS CONTRACTING OFFICE(ERBUR)
Williston, VT, 05495, United States

Place of Performance

Place of performance not available

NAICS

Telemarketing Bureaus and Other Contact Centers (561422)

PSC

Communications Services (R426)

Set Aside

No set aside specified

Timeline

1
Posted
Mar 2, 2026
2
Response Deadline
Mar 9, 2026, 9:30 PM

Qualification Details

Fit reasons
  • NAICS alignment with historical contract wins in similar service areas.
  • Scope strongly matches core technical capabilities and delivery model.
Risks
  • Past performance thresholds may require one additional teaming partner.
  • Potential clarification needed on staffing minimums before bid/no-bid.
Next steps

Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.

Quick Summary

The U.S. Citizenship and Immigration Services (USCIS), under the Department of Homeland Security, has issued a Request for Information (RFI) for the Contact Center Tier 1 (CCT1) requirement. This RFI has been posted on GSA eBuy under Multiple Award Schedule (MAS) 561422 – Automated Contact Center Solutions (ACCS). Interested vendors are invited to submit responses via GSA eBuy. Responses are due by March 9, 2026.

Scope of Work

This RFI seeks information regarding the provision of Contact Center Tier 1 services. The specific details of the requirement are available through the RFI document on GSA eBuy, under the designated MAS schedule for Automated Contact Center Solutions.

Contract & Timeline

  • Type: Request for Information (RFI) / Sources Sought
  • Product/Service Code: R426 (Communications Services)
  • Set-Aside: None specified
  • Response Due: March 9, 2026, 05:30 PM EST
  • Published: March 2, 2026

Evaluation

Responses to this RFI will be used by USCIS for market research and planning purposes to inform future acquisition strategies for the CCT1 requirement. This is not a solicitation for proposals and does not guarantee a future contract award.

Additional Notes

Vendors must access the RFI and submit their responses directly through the GSA eBuy platform. For any questions, primary contact is Way Goodman (waynette.a.goodman@uscis.dhs.gov) and secondary contact is David Hershey (david.p.hershey@uscis.dhs.gov).

People

Points of Contact

Way Goodman, Senior Contract SpecialistPRIMARY
waynette.a.goodman@uscis.dhs.gov
David Hershey, Contracting OfficerSECONDARY
david.p.hershey@uscis.dhs.gov

Files

Files

No files attached to this opportunity

Versions

Version 1Viewing
Sources Sought
Posted: Mar 2, 2026
USCIS Contact Center Tier 1 (CCT1) UPDATE | GovScope