USDA,OCIO, DISC: Renewal of ServiceNow Software
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The USDA, Office of the Chief Information Officer (OCIO), Digital Infrastructure Service Center (DISC) has issued an Award Notice for the renewal of ServiceNow software subscriptions. This is a sole source/brand name task order awarded to Carahsoft Technologies Corp., following a Justification to Restrict Competition under FAR Part 8.
Scope of Work
This award provides enterprise-wide ServiceNow Cloud subscriptions and ancillary products for the USDA. The solution functions as the USDA's Enterprise Software System, requiring compatibility with existing infrastructure and deployment on a Certified FedRAMP Moderate environment. Key capabilities include Agentic AI Platform, AI Agent Orchestrator, Any-AI/Any-Model Integration, Integration Hub with Flow Designer, Workflow Data Fabric & Knowledge Graph, Now Assist & Copilots, Unified Platform for IT/HR/Customer Service/Sales, and Enterprise-grade Governance & Compliance Tools.
Contract & Timeline
- Type: Firm-fixed-price task order (sole source/brand name)
- Awardee: Carahsoft Technologies Corp.
- Period of Performance (Base): March 31, 2026, through March 30, 2027
- Estimated Value: Redacted
- Set-Aside: Not explicitly stated for the award; justified as a brand name sole source.
- Award Date: April 2, 2026
Evaluation
The award was made as a sole source/brand name Request for Quote (RFQ) via GSA MAS. The justification cited unusual urgency under GSAM 538.7104-3(b)(i), stating that standard procedures would cause unacceptable delays.
Additional Notes
Market research indicated that while other vendors could offer similar capabilities, no single vendor provided the same all-inclusive, integrated platform as ServiceNow without introducing complexity, data silos, and increased maintenance. The USDA has a significant existing deployment of ServiceNow applications across multiple agencies and mission areas.