USMC Education Command Information Technology Support Services (EDCOM ITSS)

Statement of Work (SOW) / Performance Work Statement (PWS)

This Performance Work Statement (PWS) outlines the requirements for Information Technology Support Services (ITSS) for the Marine Corps Education Command (EDCOM). The primary objective is to provide comprehensive IT support to the EDCOM's IT Directorate, ensuring the smooth operation of its IT systems and services, which are crucial for professional military education and command operations.

The scope of work includes:

• Network and System Support: Installation, configuration, maintenance, sustainment, operation, troubleshooting, monitoring, reporting, security compliance, and administration of all EDCOM IT systems, services, applications, hardware, infrastructure, circuits, data centers, and networks.
• Technical Support: Providing customer support, helpdesk operations, initial triage, remote and in-person troubleshooting, account management, and end-user device support.
• Cybersecurity and Information Security: Providing Cyber-Security support and oversight for all EDCOM systems to ensure network security and compliance.
• Audiovisual & Video Teleconference (AV/VTC) Support: User-level configuration, preventative maintenance, operation, troubleshooting, and inventorying of AV/VTC equipment and systems.

Services are to be provided at Government sites, specifically at EDCOM facilities located in Quantico, VA; Camp Lejeune, NC; Camp Pendleton, CA; Twentynine Palms, CA; MCB Hawaii, HI; MCB Okinawa, JP; MCAS Miramar/MCRD San Diego, CA; and Joint Reserve Base Fort Worth, TX. Support at some locations will be remote or via contractor travel. The place of performance is physically at the Government site, with provisions for remote services during base closures.

• Performance Management: Contractor must manage and administer performance, including subcontractor management and financial matters.
• Staffing: Contractor is responsible for staffing, training, guidance, and supervision of qualified personnel.
• Security: Personnel require specific security clearances (SECRET minimum, with T5/T5R for AIS Level 1 designation). Compliance with DoW and Marine Corps cybersecurity policies, including OPSEC and COMSEC requirements, is mandatory.
• Certifications: Contractor personnel must possess specific certifications as outlined in the DoD 8140 Cyber Workforce Framework (DCWF).
• Data Rights: The U.S. Government/Marine Corps will have irrevocable, royalty-free, worldwide rights to use, modify, reproduce, and disclose all data, items, and materials created or generated under the contract.
• Transition: A 30-day transition period is required post-award to ensure a smooth handover of services.
• Deliverables: Key deliverables include Monthly Status Reports, Quarterly Performance Review Minutes, Revised DD-254, OPSEC Plan, Quality Assurance Plan (QAP), System Architecture & Network Diagrams, Asset & Lifecycle Tracking Reports, and others as specified.

Request for Information (RFI)

This RFI is issued by the U.S. Marine Corps (USMC) for market research and acquisition planning to determine the availability and technical capabilities of industry sources for comprehensive Information Technology Support Services (ITSS) for the Marine Corps Education Command (EDCOM). This is a follow-on action to a contract awarded in March 2022. The government is exploring a single-award Indefinite Delivery, Indefinite Quantity (IDIQ) contract with a five-year ordering period, estimated at $32M. The place of performance will be at a Government site, and a Secret Facility Clearance (FCL) is required.

• Task 1: Network and System Support: Configure, manage, monitor, troubleshoot, and secure network services (DNS, DHCP, NTP, HTTP/HTTPS), System Engineering, Systems Administration, Network Engineering, Cloud Engineering (Microsoft Azure IL2), Knowledge Management (SharePoint, Power BI, Power Apps, Power Automate), and Cable Management. Requires 99.9% uptime for core network and infrastructure services.

• Task 2: Cybersecurity and Information Security Support: Advise on cybersecurity matters, perform ISSO duties, support Risk Management Framework (RMF) processes, manage eMASS packages (ATO, IATT, ATC), and ensure compliance with DISA STIGs and ACAS scans. Requires 100% compliance with DoW/USMC mandated deadlines for critical and high vulnerabilities.

• Task 3: Technical Support (Helpdesk): Provide IT customer support during core hours (0730-1700 Local, Mon-Fri) with defined response and resolution times for standard and urgent tickets. Supports an estimated 2,400 tickets annually.

• Task 4: Audiovisual & Video Teleconference (AV/VTC) Support: Provide user-level configuration, maintenance, and troubleshooting for AV/VTC equipment in various campus locations.

• Response Instructions: Interested sources are requested to submit a comprehensive capability statement addressing specific criteria for each task area, including experience with hybrid IT environments, cloud integration, cybersecurity frameworks, helpdesk operations, and AV/VTC systems. Responses should also detail staffing methodologies, personnel replacement timelines, and potential subcontracting percentages.

• Business Information: Respondents must provide business details, including recommended NAICS/PSC codes and size standard, confirm SAM.gov registration, and complete a questionnaire regarding small business status and subcontracting plans. Small businesses should detail JV/partnering plans.

• RFI Questions: Specific questions are posed regarding facility clearance, experience with similar services, legacy system migration, AI/tactical edge computing, workload distribution, OCONUS experience, personnel hiring timelines, discriminators for evaluation, and any restrictive requirements.

• Industry Day: An in-person Industry Day will be held on June 30, 2026, at the Alfred M. Gray Research Center, Quantico, VA. Reservations are required by June 24, 2026.

• Response Due Date: RFI responses are due by 11:00 AM EST on July 14, 2026, submitted via email to the Contracting Officers listed.

• A Secret Facility Clearance (FCL) is required to participate as a prime. The government contemplates using NAICS 541512 (Computer Systems Design Services) with a size standard of $34.0 Million. The RFI requests recommendations for NAICS/PSC and information on small business participation.

• This RFI is for informational purposes only and is not a request for proposal (RFP). It does not constitute a solicitation or commitment to award a contract. Responses are voluntary, and no funds are available to pay for preparation. All submitted information becomes Government property.