V225--554(S)|Ground Ambulance Services|Base 4

Performance Work Statement (PWS)

This PWS outlines the requirements for contracted non-emergency ambulance transportation services for the Rocky Mountain Regional VA Medical Center (RMR), its associated Community-Based Outpatient Clinics (CBOCs), and affiliated healthcare clinics. The goal is to provide reliable, 24/7 ambulance services including Basic Life Support (BLS), Advanced Life Support (ALS), and Critical Care Transport (CCT).

• Provide all necessary vehicles, personnel, management, supplies, and equipment for ambulance services.

• Services include Stretcher Transports for BLS, ALS, and CCT (Tiers 1, 2, and 3).

• Transport of patient luggage, medical records, and comfort items is permitted.

• Contractor personnel must be courteous, professional, and meet specified qualifications (EMTs, CCTPs, drivers).

• Personnel are subject to background investigations (Special Agreement Checks - SAC) and must meet specific criteria, including no felony convictions in the past five years.

• Contractor must provide a Tuberculosis (TB) exposure control policy and ensure personnel TB testing compliance.

• Vehicles must meet all federal, state, and local regulations and be maintained in good repair.

• Contractor must furnish all required linen.

• Contractor must be capable of transporting specific drugs and equipment for Critical Care Transports as detailed in Attachment A.

• Contractor personnel must wear company-identified uniforms and name tags/badges.

• Drivers must possess valid licenses and meet specific driving record requirements.

• Contractor must utilize VetRide or VA-Approved Transportation Software for all patient transports, including electronic trip requests, claims submission (HCFA 1500), and real-time data updates.

• Dedicated staff must be available 24/7 to monitor the VetRide portal.

• Transportation requests are authorized by specific VA staff (CO, AOD/HOD, Beneficiary Travel Office Staff, COR).

• Contractor must have the capacity to handle up to thirty (30) simultaneous transportation requests.

• Response times are specified: 30 minutes for emergent VA transports, 60 minutes for unscheduled RMR add-ons, and 30 minutes for non-RMR short-notice dispatches.

• Patient pick-up times must be within 15 minutes of the scheduled time for advance orders.

• Cancellations before vehicle dispatch incur no charge; 'no-show' policies and reimbursement are defined.

• Contractor is responsible for patient welfare and property during transport.

• Incident reporting (accidents, safety problems) requires immediate telephone notification (within 1 hour) and a written report (next business day).

• On-time ambulance services: 97% compliance (scheduled pick-ups within 15 minutes of scheduled time).

• Incident Reporting: 97% compliance (timely notification and reporting).

• Invoice Reports: 95% compliance (monthly invoices with secondary documentation).

• 24/7 availability and capacity for up to 30 simultaneous transports.

• Services are required for the Rocky Mountain Regional VA Medical Center and its associated clinics.

• The contract is an Indefinite Delivery Indefinite Quantity (IDIQ) contract.

• Adherence to all federal, state, and local regulations.

• Compliance with VA's NO SMOKING policy.

• Wage Determination(s) as listed in Section D are applicable (Service Contract Act).

• Required insurance coverage (Worker's Compensation, public liability, medical liability, vehicle insurance).

• Contractor personnel security requirements: background investigation (LOW RISK, National Agency Check with Written Inquiries).

• HIPAA compliance is mandatory.

• Compliance with OSHA Blood Borne Pathogens Law and OSHA Tuberculosis Compliance Directive.

• Annual VHA training (Compliance and Business Integrity, Privacy Policy, Cyber and Security Information) is required for contractors.

• Conformance with Environmental Management Systems (EMS).

• Required registration with Contractor Performance Assessment Rating System (CPARS) for contracts exceeding $1,000,000.

• Specific PPE and cleaning/disinfection procedures for COVID-19 and other infectious diseases are detailed.

• Critical Care Transport (CCT) capabilities must be confirmed (Attachment A).

Sources Sought Notice

This notice is issued by the Department of Veterans Affairs, Network Contracting Office 19 (NCO 19) for market research purposes. The government is seeking information on potential sources for Ground Ambulance Services (NAICS Code: 621910) to establish an Indefinite Delivery Indefinite Quantity (IDIQ) contract. This is not a solicitation or request for proposal, and no award will be made based on responses.

• Solicitation Number: 36C25926Q0319
• Response Date: March 11, 2026, 2:00 PM Mountain Time, Denver, USA
• Contracting Office: NCO 19, Greenwood Village, CO 80111
• Place of Performance: Department of Veterans Affairs, Rocky Mountain Regional VAMC, Aurora, CO 80045
• Contact: Chris Hollingsworth, Contract Specialist (Christopher.Hollingsworth2@va.gov, (303)712-5724)

Interested companies must provide:

• Company Name and Address
• Point of Contact (Name, Email, Phone)
• SAM UEI Number
• Indicate eligibility for small business programs (SB, HUBZone, 8(a), SDB, WO, SDVOSB, VOSB, Large Business, Other).

Vendors are encouraged to include supporting documentation such as specifications, brochures, or capability statements.

• Responses are for planning purposes only and do not constitute an offer.
• The government will not pay for information submitted.
• Submitted information will not be used to form a binding contract.
• The government is not obligated to issue a solicitation or award a contract based on this notice.
• Do not include proprietary, classified, confidential, or sensitive information.
• A Performance Work Statement (PWS) is attached.