V225--Non-Emergency Ambulance Transportation Services for the Canandaigua, NY VAMC and Rochester, NY VA Outpatient Clinic

Statement of Work (SOW) / Performance Work Statement (PWS)

To provide contracted non-emergency ambulance transportation services for the Canandaigua, New York VAMC and Rochester, New York Outpatient Clinic (ROPC), serving over 23,018 Veterans. Services include Basic Life Support (BLS), Advanced Life Support (ALS), and Critical Care Transport (CCT), available 24/7.

• Provide non-emergent stretcher transports, BLS, ALS, and CCT ambulance services on an as-needed basis.

• Transport miscellaneous items with patients, such as luggage, medical records, and comfort items.

• Contractor personnel must be courteous and professional, meeting all applicable federal, state, and local qualifications, certifications, and licensing.

• Drivers must possess a valid driver's license and meet specific experience and driving record requirements.

• Critical Care Transport Paramedics (CCTPs) must meet state requirements for their tier.

• Personnel are subject to background investigations.

• Contractor must have a policy on tuberculosis (TB) exposure and control, including annual TB testing for personnel.

• Ambulances must meet all federal, state, and local regulations and specifications.

• Vehicles must be clean and maintained in good repair.

• Contractor must furnish all linen required for patient transport.

• Contractor must be capable of transporting specific drugs and/or equipment as listed in Attachment A.

• Utilize VetRide Vendor Portal or VA-approved Transportation Software for all patient transports.

• Response Times:

  • Scheduled in advance: Arrive on time.
  • Emergent Transport (VA Originating): Within 30 minutes of order/patient pick-up call.
  • Add-ons (non-scheduled): Within 60 minutes of order placement.
  • Urgent Critical Patient Transport: Within 30 minutes.
  • Non-VA pickup requests (short notice): Within 30 minutes of receiving the order.
  • Patient pick-up time: No more than 15 minutes prior to or 15 minutes later than scheduled.

• Cancellations:

  • Before dispatch: No charge.
  • Without prior notice (en route or arrived): Flat fee of $225.00 per occurrence.
  • "No show": Base rate for the type of service requested.

• Performance Thresholds:

  • Ambulance services: 97% compliance.
  • Incident Reporting: 97% compliance.
  • Invoice Reports: 95% compliance.

• Ordering Period: Effective from Date of Award through March 31, 2027.

• Place of Performance: Variable within New York State, including Canandaigua VA Medical Center, Rochester VA Outpatient Clinic, and other authorized VA Medical Centers, Hospitals, CBOCs, non-VA facilities, community care facilities, and local airports.

• COVID-19 and Infectious Diseases: Contractor must not refuse transports of COVID-19 positive or similarly infected patients and must abide by VA-issued guidance and CDC recommendations. Contractor must have a written policy for preventing the spread of infectious diseases and furnish all required PPE.

• Quality Control: Contractor must maintain a Quality Control Plan (QCP) and adhere to performance standards.

• Personnel Security: Contractor personnel are subject to background checks and HIPAA compliance.

• Invoicing: Submit invoices via VetRide or VA-approved software within 30 calendar days of service. Invoices must include specific details as outlined in Section 4.9.4.

• Environmental Management: Contractor must perform work consistent with relevant environmental policies and objectives.

Sources Sought Notice

This notice is issued by the VISN 2 Contracting Office for market research purposes to gather information on potential sources for non-emergency ambulance transportation services. The government is assessing the viability of setting aside this requirement for specific socio-economic categories. The services are needed for the Canandaigua, NY VAMC and the Rochester, NY VA Outpatient Clinic (ROPC).

• Non-emergency ambulance transportation services.

• Services are required for the Canandaigua VAMC (400 Fort Hill Ave, Canandaigua, NY 14424) and Rochester Outpatient Clinic (ROPC) (260 Calkins Rd, Rochester, NY 14623).

• The estimated start date for the requirement is April 2026.

• The attached Performance Work Statement (PWS) "PWS Ambulance_Ground 2026 for Sources Sought" details the requirement, though it is noted as not being the final PWS.

• NAICS Code: 621910 (Ambulance Services).

• The government is not intending to award a contract based on this notice; responses are for information only.

• Interested contractors should email a capability statement and full information to Lisa Harris at Lisa.Harris4@va.gov.

• The subject line must include: 36C24226Q0360.

• Responses are requested to determine procurement strategy and the viability of set-asides.

• The government is determining the viability of set-asides for socio-economic categories including Service-Disabled Veteran Owned Small Business (SDVOSB), Veteran Owned Small Business (VOSB), Women Owned Small Business (WOSB), HUBZone, 8(a), and Small Business.

• Interested parties MUST provide company/individual name, a capability statement, examples of similar work, SAM UEID number and address, point of contact, and socio-economic status.

• SDVOSB, VOSB, or other special category contractors must provide supporting documentation.

• Information on subcontracting intentions, prime contractor tasks, number of similar jobs performed in the past five years, and number of certified/licensed technicians employed is required.

• Prime and Sub-Prime SAM UEID numbers are required for verification.

• Listing of any intended teaming agreements is required.

• Assistance for responding to this notice is available through the Apex Accelerators Team.

• Any information marked as "proprietary" or "confidential" will be handled according to law.

• Contractors are encouraged to include any relevant comments or questions about the attachments.