Veterans Experience Office (VEO) Contact Center Amendment 0004
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Department of Veterans Affairs (VA) has issued an Award Notice for the Veterans Experience Office (VEO) Contact Center Amendment 0004. This contract was competitively awarded as a Hybrid Firm-Fixed Price and Labor Hour Contract and is designated as a Service-Disabled Veteran-Owned Small Business (SDVOSB) Set-Aside.
Scope of Work
This award pertains to services for the Veterans Experience Office (VEO) Contact Center, falling under Other Professional Services (R499). The specific details of Amendment 0004 are not provided, but it signifies a modification or update to an existing VEO Contact Center contract.
Contract & Timeline
- Type: Hybrid Firm-Fixed Price and Labor Hour Contract
- Set-Aside: Service-Disabled Veteran-Owned Small Business (SDVOSB)
- Award Date: May 7, 2026
- Place of Performance: Washington, DC
Evaluation
The contract was awarded through a competitive process.
Additional Notes
This notice serves as an update to the VEO Contact Center contract, indicating an amendment (0004) has been processed. For further details regarding the original award or the specifics of this amendment, interested parties should refer to the official SAM.gov notice or contact the contracting office.