Watch Care Services

Statement of Work (SOW) / Performance Work Statement (PWS)

To provide non-personal Watch Care Services to support the Religious Support Office (RSO) programs at Fort Hood, TX, ensuring the free exercise of religion for military personnel, family members, and authorized personnel.

• Provide a Watch Care Coordinator responsible for management, scheduling, and oversight of childcare providers.

• Provide a team of qualified childcare providers to support RSO programs.

• Services will support up to thirteen (13) chapel locations.

• The contractor will oversee staff performing services at approximately three to five (3-5) locations simultaneously during recurring service periods.

• Services are to be provided only when Unit Ministry Team members, DA Civilians, or volunteers are unable to perform.

• Contractor must develop and maintain a Quality Control Plan (QCP).

• Government will evaluate performance based on a Quality Assurance Surveillance Plan (QASP).

• Specific performance objectives and acceptable quality levels are detailed in Technical Exhibit 1, including timely submission of background checks, attendance at meetings, adherence to adult-to-child ratios, line-of-sight supervision, and monthly reporting.

• Period of Performance: One (1) Base Year (12 months) and two (2) 12-month option years.

  • Base Year: 01 APR 2026 – 31 MAR 2027
  • Option Year I: 01 APR 2027 – 31 MAR 2028
  • Option Year II: 01 APR 2028 – 31 MAR 2029

• Place of Performance: Primarily at Main Post Chapel, Main Post Chapel Annex, Comanche Chapel, and other chapel facilities as required.

• Personnel Qualifications:

  • Coordinator: At least 18 years old, ability to lift 30 lbs, lead group activities, manage behavior, respond to emergencies, strong administrative/scheduling/compliance skills, manage multi-age programs/staff, strong communication/conflict management skills, ability to maintain documentation, pass background check, identify safety hazards, skilled in scheduling/staffing, minimum 3 years supervisory experience, minimum 2 years childcare experience, ability to coach/mentor staff, maintain records, handle sensitive situations, coordinate with chapel leadership, understand military children's needs, make informed decisions, maintain line-of-sight supervision, work with patience, maintain confidentiality, strong integrity, strong interpersonal skills, attention to detail.
  • Team of Staff: Experience in childcare, manage mixed-age groups, experience with infants/toddlers/school-age children, professional conduct, lead group activities, at least 18 years old, ability to lift 30 lbs, pass background check, good communication/teamwork skills, physical ability for childcare, patient, adaptable.

• Trainings & Certifications:

  • Contractor-provided: CPR, First Aid, Food Handler's Permit (if required).
  • Government-provided access to: Family Advocacy Program (Child Abuse prevention, Mandatory Reporter Training, Supervision/accountability), Religious Support Office/Chapel Staff training (RSO orientation, Chapel Childcare Standards, Sign-in/out procedures, Facility Safety, Emergency procedures, Fire Evacuation, Shelter in Place).

• Security Requirements:

  • Compliance with garrison, facility, and area commander security policies.
  • AT Level I awareness training within 45 days of contract start.
  • iWATCH Training within 30 days of contract award.
  • OPSEC Training within 30 days of reporting and annually.
  • Background checks required for all personnel (CNACI, IRC).
  • No work authorized until favorable interim suitability determination.
  • Key control procedures required.

• Other:

  • Non-personal services contract.
  • Labor Hour Contract type.
  • Contractor must comply with applicable regulations, publications, manuals, and local policies.
  • Liability insurance meeting Texas standards for licensed childcare facilities.
  • "No Touch Policy" adherence required.
  • Reporting of probable child abuse required.
  • Contractor to attend post-award conferences and progress meetings.
  • Communication responsiveness within 48 hours (72 hours for weekends/holidays).
  • Contractor employees must identify themselves as contractors.
  • Government has unlimited rights to all documents and materials produced.
  • Phase-in/Phase-out period of 30 days.
  • Compliance with OSHA and safety requirements.
  • Simplified, on-site registration process for parents.
  • Maintain adult:child ratios and fire marshal capacity at all times.
  • Proper hygiene and cleaning of watch care rooms required.
  • Contractor personnel must wear badges.
  • Monthly reporting and invoicing requirements.
  • Submission of invoices via WAWF.
  • Deliverables Schedule (Technical Exhibit 2) outlines specific submission requirements and deadlines.