BEP SCADA System Maintenance Service

Questions & Answers / Clarifications

This document provides answers to vendor questions regarding Solicitation 2031ZA26Q00009 for SCADA Maintenance Services.

• Travel Costs: The contract requires the contractor/subcontractor to be located locally in the DC area. Travel costs are not explicitly captured in the pricing table but are expected to be covered by local presence.
• Remote Work: Most SCADA work can be performed remotely, unless it is part of a Major Projects CLIN requiring onsite service. If onsite service is needed and the contractor lacks a local office near WCF, alternative resource options will be used.
• Contract Management Hours: Contract management hours are included within the total allotted service hours and will not exceed the total hours specified.
• Labor Rates: A single rate applies to all service CLINs, reflecting the high-level expertise required for complex SCADA systems (Engineer level 3 or 4).
• PWS Updates: Several sections of the Performance Work Statement (PWS) were identified as having duplication or incorrect references. The government will provide a new PWS with proper alignment and numbering.
• SCADA System Details: The current SCADA software versions are Aveva Plant 2018 (DC) and Aveva Plant 2020 (WCF), with plans to upgrade both to 2023. The system includes Allen-Bradley and ABB PLCs, with over 1000 tags/points (Historian limited to 5000).
• Scope of Work: The scope includes everything from ABB PLC programming, configuration, wiring, installation, graphic design, and system integration using multiple software and protocols, not just SCADA/HMI layer support.
• Tools & Licenses: The government will provide all computers, software licenses for government computers, and support for licenses from Tridium, Aveva, Allen-Bradley, and Matrikon. Contractors must provide their own support for other ICS devices (e.g., ABB, GE, JCI Facility Explorer).
• Facility Access & Clearances: Obtaining facility access, network credentials, and security clearances can take 1-3 months for high-risk individuals and approximately 1 month for low-risk individuals, depending on background checks.
• Limitations on Subcontracting: Compliance will be measured per FAR 52.219-14(f)(1) and will require monthly reporting to assess compliance throughout the period of performance.

This document clarifies several aspects of the solicitation and PWS, including pricing, labor, scope, and administrative requirements. Bidders should review these answers carefully to ensure their proposals accurately reflect the government's expectations. A revised PWS will be provided to address numbering and alignment issues.

Amendment / Modification

• This amendment provides Answers and Questions related to the solicitation.

• Remaining questions and answers will be provided in a future amendment.

• All other terms and conditions of the original solicitation remain unchanged.

• Not specified, but implies changes to the Q&A section of the solicitation.

• The amendment indicates that the hour and date specified for receipt of offers is not extended.

• Offerors must acknowledge receipt of this amendment.

Amendment / Modification

• The due date for quotes has been extended to 1:00 PM EDT on April 30, 2026.

• The solicitation due date is modified.

• The deadline for submitting quotes has been extended to April 30, 2026.

Amendment / Modification

• This amendment updates Attachment 5, the Past Performance Questionnaire.

• All other terms and conditions of the original solicitation remain unchanged.

• Attachment 5 (Past Performance Questionnaire)

• No changes to proposal deadlines or submission requirements are indicated, beyond the inclusion of the updated attachment.

Form / Attachment / Pricing Sheet

This document is a Past Performance Questionnaire required for the solicitation (Solicitation Number 2031ZA26Q00009) for BEP Supervisory Control and Data Acquisition System Maintenance Service (SCADA).

• Offeror's Responsibility: Complete Section II prior to sending to Assessors.
• Assessor's Responsibility: Validate Section II, complete Sections III and V, and email the questionnaire to kaiti.williams@bep.gov.
• Deadline: Completed questionnaires must be emailed no later than 10:00 AM Eastern Time (ET), April 16, 2026.
• Sections:
  • Section I: Solicitation Data (for reference).
  • Section II: Current or Historical Contract Information (to be completed by Offeror).
  • Section III: Assessor Information.
  • Section IV: Evaluation Definitions (provides rating scale from Unsatisfactory to Exceptional).
  • Section V: Performance Evaluation (assesses Business Relations, Timeliness, Quality, and Cost).

Offerors must provide this questionnaire to three (3) relevant Assessors/References who can attest to services similar in size, scope, and complexity to the BEP's SCADA maintenance requirement. The Assessor's feedback directly impacts the evaluation of the Offeror's past performance. Offerors must ensure Section II is accurate before submission to Assessors.

Statement of Work (SOW) / Performance Work Statement (PWS)

This Performance Work Statement (PWS) outlines the requirements for Supervisory Control and Data Acquisition (SCADA) System Maintenance Service for the Bureau of Engraving & Printing (BEP). The primary objective is to provide technical support, programming, and troubleshooting for the BEP's SCADA systems, including associated IT infrastructure and applications software.

The contractor will provide comprehensive support for the SCADA system, including:

• Design, analysis, documentation, development, modification, testing, troubleshooting, installation, integration, implementation, and support of existing and new SCADA equipment, IT systems, applications software, and Industrial Control Systems (ICS).

• Development and support of existing and new application software services in accordance with U.S. Government and Bureau IT standards and policies.

• Maintenance of the SCADA system, ICS hardware, and software.

• Support for AVEVA Citect SCADA, AVEVA Citect Historian, and associated communication components.

• Patching, updates, design, build, test, documentation, training, troubleshooting, management, and deployment of the SCADA system.

• Manufacturer support contracts for AVEVA Citect SCADA and Tridium Enterprise SMA.

• Maintenance support services, including software loading, programming, troubleshooting, system checks, updates, patches, modifications, repairs, and configuration services.

• Handling of access management issues related to SCADA users.

• Adjusting equipment operation schedules and running/modifying reports.

• Making changes to the SCADA system's architecture, graphics, trends, variable tags, alarms, schedules, and reporting.

• Ensuring proper operation of specified SCADA software applications.

• Responding onsite within one workday if the SCADA system is not operating properly and cannot be repaired remotely.

• Providing management support for SCADA applications.

• Ongoing patching and updating, including server OS patching and database critical patch updates.

• Coordinating and deploying software version upgrades, hotfixes, service packs, and driver updates.

• Performing AVEVA Citect SCADA and Historian checks, and SCADA system functionality checks.

• SCADA system integrations of devices.

• Ongoing user training.

• Major modifications, spare parts, and hardware-related repairs.

• The period of performance includes one Base Period (June 1, 2026 - September 29, 2026) and four 12-month option years (through September 29, 2030).

• Services will be performed at both the District of Columbia Facility (DCF) in Washington, DC, and the Western Currency Facility (WCF) in Fort Worth, Texas, as well as remotely in a hybrid work environment.

• The contract type will be Time and Materials.

• Contractor personnel must have high risk for network access (HPSD-12) and low risk for non-network access (Proxy) at the time of proposal submission.

• Contractor personnel must comply with BEP's Office of Critical Infrastructure and IT Security protocols and NIST FIPS 200 minimum security requirements.

• A non-disclosure agreement is required.

• Personnel security requirements include background investigations based on risk designation (High, Moderate, Low).

• Specific certifications and experience are required for key personnel, including AVEVA Citect SCADA Certified Expert, Niagara 4 certification, Facility Explorer® (FX) Supervisory Controllers, ABB Automation Technical Application Eng Support, and extensive experience in control systems and programming.

• The contractor will provide all supplies, equipment, facilities, and services not listed as government-furnished.

• Government-furnished items include two cubicles, office/store space, and a BEP laptop with PIV card and network access for personnel supporting the SCADA contract more than 8 hours per week.

• Major modifications and hardware-related repairs have specific budget limitations for WCF and DCF.

• Applicable publications include National Electric Codes, OSHA requirements, and NFPA standards.

Form / Attachment / Pricing Sheet

This document is a Past Performance Questionnaire required by the Bureau of Engraving and Printing (BEP) for Solicitation Number 2031ZA26Q00009, related to Supervisory Control and Data Acquisition System (SCADA) Maintenance Services. Offerors must send this questionnaire to three (3) relevant past performance assessors. The questionnaire is used to gather feedback on the contractor's performance for similar projects.

• Instructions for Offeror: Complete Section II before sending to assessors. Services must be relevant in size, scope, and complexity to the BEP's requirement.
• Instructions for Assessor: Validate Section II, complete Sections III and V, and email the questionnaire to kaiti.williams@bep.gov by 10:00 AM EST, March 9, 2026.
• Section I: Solicitation Data: Includes Solicitation Number (2031ZA26Q00009) and Project/Requirement (BEP SCADA Maintenance Service).
• Section II: Current or Historical Contract Information: Offeror provides details about the contract being referenced.
• Section III: Assessor Information: Assessor provides their contact details and role.
• Section IV: Evaluation Definitions: Defines performance ratings from EXCEPTIONAL to UNSATISFACTORY.
• Section V: Performance Evaluation: Assessor rates the contractor on Business Relations, Timeliness, Quality, and Cost, and provides an overall assessment and recommendation for future contracts.

Bidders must identify and provide contact information for three relevant past performance references. They must complete Section II of the questionnaire accurately. The timely submission of this questionnaire by the assessor is critical, with a deadline of March 9, 2026, to the specified email address. The evaluation in Section V directly impacts the assessment of the bidder's past performance.

Solicitation / RFP / RFQ

This is a combined synopsis/solicitation for commercial products or services for BEP SCADA Maintenance Service - DCF And WCF. It serves as the only solicitation, and proposals are being requested via Request for Quotations (RFQ).

• The solicitation number is 2031ZA26Q00009.

• Requirements are detailed in "Attachment 1 Performance Work Statement."

• Specific line items, quantities, and units of measure are listed on page 4 of the solicitation document.

• Contract type is Time-and-Materials (T&M).

• The solicitation document and incorporated provisions and clauses are effective through Federal Acquisition Circular (FAC) 2025-06.

• The base period of performance is June 1, 2026 – September 29, 2026.

• Option periods are available, extending through September 29, 2030.

• Proposals are due no later than 10:00 AM EDT on April 17, 2026.

• Submission instructions are found in provision 52.212-1, "Instructions to Offerors-Commercial Products and Commercial Services" (Page 50).

• Evaluation criteria are detailed in provision 52.212-2, "Evaluation-Commercial Products and Commercial Services" (Page 51).

• The award will be made to the Lowest Price Technically Acceptable (LPTA) quote.

• Proposals must be submitted in three volumes: Technical Approach, Past Performance, and Price.

• This is a 100% small business set-aside.

• The associated NAICS code is 561210 - Facilities Support Services, with a small business size standard of $47.0M.

• Contact for information regarding the solicitation: Kaiti Williams, 202-717-1439, kaiti.williams@bep.gov.

• Offerors must include a completed copy of provision 52.212-3, "Offeror Representations and Certifications-Commercial Products and Commercial Services" (Page 40).

Form / Attachment / Pricing Sheet

This document is a Quality Assurance Surveillance Plan (QASP) for the Supervisory Control and Data Acquisition (SCADA) System Maintenance Service for the Bureau of Engraving & Printing (BEP) in Washington, DC.

• Introduction and Purpose: Outlines the scope of services, which includes providing labor, travel, parts, materials, transportation, equipment, tools, training, supplies, management, and supervision for SCADA equipment and subsystems at BEP facilities. The BEP will provide IT infrastructure hardware. Software used by the contractor must be approved by BEP's IT Security and Operations offices, with license ownership transferring to BEP. Standard COTS software and operating systems will be provided by BEP.
• Statement of Work (SOW) Components: Includes a software support contract, 80 monthly hours for maintenance support, annual training, and provisions for system modifications and hardware repairs.
• Roles and Responsibilities: Defines the roles of the Contracting Officer (CO) and the Contracting Officer's Representative (COR), who will administer the contract, serve as the primary point of contact, and oversee contract administration and surveillance.
• Quality Assurance Surveillance Plan (QASP) Details:
  • CITECT SCADA Support Contract: Requires monthly coordination of tasks, demonstration of completed work, check-in/out notifications, and monthly accomplishment reports. Surveillance is 100%.
  • Ongoing User and IT Operations Annual Training: Mandates annual training for operator-level users (3 shifts, 25 users per class), with COR review of documentation and direct observation of training. Surveillance is 100%.
  • Major Modifications and Hardware Related Repairs: For major modifications or repairs, a scope will be provided for contractor proposal. The COR will oversee work for compliance with the SOW. Surveillance is 100%.

This QASP details the government's plan for monitoring contractor performance and ensuring compliance with the Statement of Work for SCADA system maintenance. Bidders should review the surveillance methods and performance standards to understand how their work will be evaluated and to ensure they can meet the specified requirements.

Form / Attachment / Pricing Sheet

This document is a Wage Determination issued under the Service Contract Act, specifically for the District of Columbia, Maryland, and Virginia. It lists the minimum wage rates and fringe benefits required for various occupations that may be employed under a covered contract. Bidders should use this document to understand the labor costs associated with the opportunity.

• Occupational Codes and Titles: A comprehensive list of job titles with corresponding codes.
• Minimum Wage Rates: The legally mandated minimum hourly wage for each listed occupation.
• Fringe Benefits: Indicates that fringe benefits are required and follow the occupational listing (specific details are not in this excerpt but are implied to be available).
• Geographic Area: Covers the District of Columbia and specific counties in Maryland and Virginia.
• Executive Orders: Notes the applicability of Executive Order 13706 (Paid Sick Leave) and Executive Order 13658 (Minimum Wage) and their respective requirements and rates.

This wage determination is critical for bidders to accurately estimate labor costs for their proposals. It establishes the baseline wages and benefits that must be paid to service employees working on the contract. Failure to comply with these wage rates can lead to penalties. Bidders must ensure their proposed labor rates meet or exceed these minimums.

Form / Attachment / Pricing Sheet

This document is a "Register of Wage Determinations Under the Service Contract Act" issued by the U.S. Department of Labor. It provides the minimum wage rates and fringe benefits required for various occupations in specific geographic areas. For this particular determination, the area includes Texas Counties of Johnson, Parker, Tarrant, and Wise.

• Lists numerous occupational codes and titles (e.g., Administrative Support, Automotive Service, Health Occupations, Information Technology).
• Specifies the minimum hourly wage rate for each occupation.
• Indicates that "Fringe Benefits Required Follow the Occupational Listing." Specific benefits like Health & Welfare are detailed at the end, along with provisions for Paid Sick Leave (EO 13706) and minimum wage adjustments (EO 13658).
• Includes notes on specific footnotes that may apply to certain occupations (e.g., Computer Employees, Air Traffic Controllers).
• Outlines the process for requesting authorization of additional classifications and wage rates (Conformance Process) if a required job classification is not listed.

This document is crucial for bidders to understand the minimum labor costs associated with performing the contract. It establishes the baseline wages and benefits that must be paid to employees working on the contract, directly impacting the bidder's cost proposal and overall bid competitiveness. Bidders must ensure their proposed wages meet or exceed these minimums.

Form / Attachment / Pricing Sheet

This document, "Attachment 1 – Initial Staffing Plan (Proposal Deliverable)," is a template that offerors must complete and certify. It is intended to capture staffing details for the base and each option period of the solicitation.

• Vendor Name
• Solicitation/Contract Number
• Level of Effort (LoE): To be expressed in hours or FTEs, as specified by the solicitation.
• Line #
• Period of Performance
• Employer Company
• Labor Category
• Labor Type (Technical/Non-Technical)
• Employee Last Name
• Employee First Name
• PIV / Employee Unique ID: Must provide NLT first Monthly Report.
• Estimated LoE (Hours or FTEs)
• Work Location (On/Off site)
• Employee Work Email Address
• Employee Work Phone Number
• Employee Complete Work Address with Zip code

Bidders must use this template to detail their proposed staffing plan. This information is crucial for the government's evaluation of the offeror's capability to perform the work and manage resources effectively. The requirement to provide PIV/Employee Unique ID by the first monthly report indicates a need for personnel tracking and identification.

Form / Attachment / Pricing Sheet

This document, "Attachment 2 - Monthly Workforce Report (Post-Award Contract Deliverable)," is a template for contractors to submit a monthly workforce report as an attachment to their invoice. It requires aggregated data across all subcontractors.

• Certification: Contractors must include a certification signed by an authorized company officer. This certification affirms that, based on current performance data, the small business prime and its similarly situated subcontractors collectively performed at least 51% of the total contract cost for personnel during the reporting period. For construction contracts, this threshold is 15%, and for special trade contracts, it is 25%.
• Required Contractor Information: Unique Entity Identification (UEI) Number, Company Name, and Required Contract Number (PIID).
• Workforce Data Table: Includes columns for Line #, Billing Period Start and End Dates, Employer Company, Labor Category, Labor Type (Technical / Non-Technical), Employee Name (Last, first name), PIV No. (Unique ID), Work Status (F/T, P/T), Hours Worked (Billing Period), Work Location (On/Offsite), Start/End Date on Contract, Employee Work Email Address, Employee Work Phone Number, and Complete Work Address with Zip code.
• Signature: Requires the signature of an Authorized Company Official.

This attachment specifies a mandatory reporting requirement for post-award contract deliverables. Bidders should note this requirement for workforce reporting and compliance with small business subcontracting goals as part of their proposal preparation and contract execution.

Other / Unclassified

This document is an Acquisition Procedures Update (APU) No. 26-01 from the Department of the Treasury, dated November 7, 2025. It establishes a Department-wide policy requiring contracting officers to include two contractor workforce transparency deliverables in solicitations and contracts for services acquired under any small business socioeconomic program authorized by FAR Part 19.

This APU mandates the inclusion of:

• Initial Staffing Plan: To be submitted by offerors as part of the technical proposal, reflecting the proposed labor mix and identifying prime and subcontractor roles. This plan must include a certification regarding the prime contractor's performance of at least 51% of the contract cost for personnel.
• Post-Award Monthly Workforce Report: To be submitted by contractors with each invoice, including a certification that the small business prime and similarly situated subcontractors collectively performed at least 51% of the total contract cost for personnel during the reporting period.

These deliverables are intended to enhance visibility into contractor staffing, support performance management, strengthen quality assurance, and ensure compliance with FAR 52.219-14, Limitations on Subcontracting. Bidders responding to solicitations covered by this APU must be prepared to provide these workforce transparency documents.