Booklet Maker Services

Request for Information (RFI)

This RFI is issued by the Defense Logistics Agency (DLA) Document Services to determine market interest, feasibility, and capability for a comprehensive maintenance and repair service agreement for one (1) stitch and Fold B3000 Booklet maker and Trimmer. This RFI does not obligate the Government to award a contract, and no solicitation package is currently available.

The requested services include:

• Preventive and corrective maintenance.

• Replacement of defective or worn hardware and software components.

• Use of new OEM or OEM-authorized equivalent parts.

• Software updates and version upgrades (if supported by existing hardware).

• Remote technical support and troubleshooting.

• On-site repair services.

• Basic operator guidance for proper use and routine troubleshooting.

• The agreement is for up to sixty (60) months, consisting of a 12-month base period and up to four (4) 12-month option periods.

• Expected NAICS Code: 811310

• Expected PSC Code: J036

• Business Size Standard: Up to $12.5 million

• Interested sources should provide Business Name, SAM UEI Number, Cage Code, and Point of Contact Information via electronic mail.

• Submission Deadline: February 25, 2026, by 12:00 PM EST.

• The Government will not pay for any information submitted in response to this RFI.

• Potential offerors must be registered in the System for Award Management (SAM.gov) website.

• A "Service Requirements Summary Attachment" is referenced for additional information.

• Contact points are Sarah Seltzer (Sarah.Seltzer@dla.mil) and Ernest Gardner (Ernest.Gardner@dla.mil).

Request for Information (RFI)

This RFI is issued by the Defense Logistics Agency (DLA) Document Services to determine market interest, feasibility, and capability for a comprehensive maintenance and repair service agreement for one (1) Stitch and Fold B3000 Booklet maker and Trimmer. This RFI does not obligate the Government to award a contract, and no solicitation package is currently available.

The requested services represent the minimum requirements and include:

• Preventive and corrective maintenance.

• Replacement of defective or worn hardware and software components.

• Use of new OEM or OEM-authorized equivalent parts.

• Software updates and version upgrades (supported by existing hardware).

• Remote technical support and troubleshooting.

• On-site repair services.

• Basic operator guidance for proper use and troubleshooting.

• The proposed agreement is for up to sixty (60) months, consisting of a 12-month base period and up to four (4) 12-month option periods.

• Expected NAICS Code: 811310

• Expected PSC Code: J036

• Business Size Standard: Up to $12.5 million

• Interested sources should submit information via electronic mail.

• Submission Deadline: February 25, 2026, by 12:00 PM EST.

• Required Information: Business Name, SAM UEI Number, Cage Code, and Point of Contact Information.

• The Government will not pay for any information submitted or costs incurred in developing the response.

• Potential offerors must be registered in the System for Award Management (SAM.gov) website to be eligible to receive a contract.

• A "Service Requirements Summary Attachment" is referenced for additional information (though not provided in this RFI document).

• Government Points of Contact: Sarah Seltzer (Sarah.Seltzer@dla.mil) and Ernest Gardner (Ernest.Gardner@dla.mil).

Form / Attachment / Pricing Sheet

This document provides a high-level summary of the maintenance and repair services required for the Stitch and Fold B3000 Booklet Maker and Trimmer. It is intended for informational purposes only, with the Performance Work Statement (PWS) governing all contractual requirements.

• Equipment: Stitch and Fold B3000 Booklet Maker and Trimmer, Serial Number: 23006B3, located at Tinker AFB, OK.
• Type of Service: Full-coverage equipment maintenance agreement consistent with commercial Equipment Maintenance Agreements (EMAs).
• Scope of Services: Includes preventive maintenance (per OEM recommendations), corrective maintenance and on-site repairs, remote technical support, replacement of defective parts (OEM or equivalent), software updates, and basic operator guidance.
• Service Hours: Monday through Friday, 8:00 AM to 4:00 PM local time, excluding Federal holidays.
• Response Expectations: Service requests acknowledged and Government POC contacted within 30 minutes to 2 business hours; remote diagnostic support; on-site response within 8 business hours if remote resolution is not possible.
• Repairs and Downtime Standards: Minor repairs (no parts): 48 business hours downtime. Major repairs (parts required): 5 business days downtime (contingent on parts availability). OEM replacement parts must be shipped overnight if necessary.
• Included Features: Unlimited parts replacement, unlimited travel, unlimited labor by qualified technicians, priority phone response, basic operator training, and no lapse in service.
• Out-of-Scope Services: Not included unless expressly provided for in the contract; require written quote and Contracting Officer authorization.
• Reporting: Service reports within 5 business days of completion; quarterly reports summarizing service calls, response times, and recurring issues.
• Invoicing: Submit electronically via WAWF within 30 calendar days after service completion.

This document outlines the specific maintenance and repair requirements for the specified equipment. Bidders should review the scope of services, response times, downtime standards, and reporting requirements to determine their capability to meet these obligations and to inform their pricing and proposal strategy. It clarifies that the PWS is the governing document for contractual requirements.

Statement of Work (SOW) / Performance Work Statement (PWS)

To provide comprehensive maintenance and repair services for one (1) Stitch and Fold B3000 Booklet Maker and Trimmer, ensuring operational readiness and minimal downtime.

• Full-coverage equipment maintenance agreement consistent with commercial industry standards.

• Includes preventive and corrective maintenance.

• Replacement of defective or worn hardware and software components.

• Use of new OEM replacement parts.

• Software updates and version upgrades (if supported by existing hardware).

• Remote technical support and troubleshooting.

• On-site repair services.

• Basic operator guidance.

• Unlimited replacement of parts for covered repairs.

• Unlimited travel to the site for repairs.

• Unlimited labor costs for on-site service by factory-trained or manufacturer-qualified technicians.

• Priority phone response and scheduling over non-government service requests.

• Basic operator training on proper equipment use and troubleshooting.

• No lapse in service.

• Minimal Downtime: Meeting acknowledgment, response, and repair resolution timeframes.

• Minor Repairs: Downtime not to exceed 48 business hours (no replacement parts).

• Major Repairs: Downtime not to exceed 5 business days (contingent upon parts availability).

• Service Report: Submitted within 5 business days after service completion.

• Quarterly Maintenance Report: Summarizing service calls, response times, and recurring issues.

• Period: Up to 60 months (one 12-month base period and up to four 12-month option periods).

• Location: 3420 D Avenue, Building 1, Door 5, Tinker AFB, OK 73145.

• Business Hours: Monday-Friday, 8:00 AM - 4:00 PM local time (excluding Federal holidays).

• Service Response: Acknowledge request within 30 minutes to 2 business hours; on-site response within 8 business hours if remote resolution is not possible.

• After-Hours/Emergency Service: May incur additional charges if authorized.

• Equipment Handling & Relocation: Contractor must arrange handling assistance; Government provides 30 days' notice.

• Security: Technicians must be eligible for DoD facility access and follow installation-specific policies.

• Invoicing: Submit electronically via WAWF or successor system.