Call for Solutions - Horizon - Customer Engagement and Digital Services Oversight
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Army Contracting Command – Rock Island, on behalf of the Enterprise Cloud Management Agency (ECMA), is seeking innovative, commercially available solutions for Horizon - Customer Engagement and Digital Services Oversight. This Call for Solutions (Project Number ECMA_26-01) aims to enhance customer engagement, digital services, and operational efficiency for ECMA's rapidly expanding cloud services. Solution Briefs are due May 22, 2026, at 3:00 PM Central Time.
Scope of Work
ECMA requires a mature, standards-based solution to manage a customer base expected to double to nearly 400 in 3-5 years, handling 100-200 service requests weekly. The solution must provide significant automation and streamlined self-service processes across three main functional areas:
- Customer Engagement: Managing requirements intake, prioritization, customer onboarding, reporting, communications, SLAs, and a customer portal.
- Strategy and Governance: Establishing standardized decision-making, policy development, architecture reviews, performance/technology management, governance boards, and market trend tracking.
- Business and Finance: Full lifecycle management of customer-facing business needs, including billing, chargeback, cost management, service brokering, contract administration, and financial compliance.
Contract & Timeline
- Type: Sources Sought / Call for Solutions, potentially leading to a Firm-Fixed-Price (FFP) contract under Federal Acquisition Regulation (FAR) Part 12, utilizing Commercial Solutions Opening (CSO) procedures.
- Estimated Value: $4,000,000 to $5,000,000 for the base year; $20,000,000 to $25,000,000 for the total contract value.
- Submission Deadline (Solution Briefs): May 22, 2026, at 3:00 PM Central Time.
- Questions Due (Phase 1): May 18, 2026, at 11:00 AM Central Time.
- Published: May 11, 2026.
Set-Aside
None specified (Open competition under CSO).
Evaluation
Submissions will follow a phased approach (Phase 1: Solution Brief, Phase 2: Pitch, Phase 3: Solution Proposal), though the government may bypass phases. Evaluation will be based on gate criteria including formatting, Rough Order of Magnitude (ROM), commercial availability, technical merit, customer engagement/business operations capabilities, and past performance.
Additional Notes
Offerors must possess a Unique Entity ID and be registered in SAM.gov. The government may use AI tools for administrative review and reserves the right to make multiple awards, a single award, or no award, and may proceed directly from solution brief to award. The associated Army Open Solicitation (AOS) is W9128Z-25-S-A002.