Call for Solutions - Horizon - Customer Engagement and Digital Services Oversight
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Army Contracting Command – Rock Island, on behalf of the Enterprise Cloud Management Agency (ECMA), is issuing a Call for Solutions for the Horizon program, focusing on Customer Engagement and Digital Services Oversight. This Sources Sought seeks mature, commercially available solutions to manage a rapidly expanding customer base and enhance the overall customer experience through automation and self-service. The government anticipates awarding a Firm-Fixed-Price (FFP) contract under FAR Part 12 using Commercial Solutions Opening (CSO) procedures. Solution Briefs are due May 22, 2026, at 1500 Central Time.
Scope of Work
The ECMA requires solutions to support its enterprise-scale cloud services for the U.S. Army, addressing three core functional areas:
- Customer Engagement: Includes requirements intake, prioritization, customer management, onboarding, reporting, communications, SLA management, and a customer portal. The goal is mission success, strategic partnership, and proactive issue resolution.
- Strategy and Governance: Focuses on standardized decision-making, policy development, architecture reviews, performance/technology management, operating governance boards, and managing privileged access.
- Business and Finance: Encompasses full lifecycle management of customer-facing business needs and finances, including billing, chargeback, cost management, service brokering, contract administration, financial compliance, and programming, planning, budgeting, and execution (PPBE).
Contract & Timeline
- Type: Sources Sought (leading to potential FAR Part 12, Firm-Fixed-Price contract via CSO).
- Estimated Value: Base year: $4,000,000 - $5,000,000; Total contract value: $20,000,000 - $25,000,000.
- Set-Aside: None specified (market research stage). Offerors must accurately represent their small business size and status.
- Solution Briefs Due: May 22, 2026, 1500 Central Time.
- Questions Due: May 18, 2026, 11:00 AM Central Time.
- Published: May 14, 2026.
Submission & Evaluation
The submission process involves a multi-phase approach:
- Phase 1: Solution Brief: High-level summary addressing objectives and requirements.
- Phase 2: Pitch: (Unless bypassed) Selected offerors may be invited to present.
- Phase 3: Solution Proposal: Detailed proposal for final evaluation. Submissions will be evaluated against gate criteria including formatting, Rough Order of Magnitude (ROM), commercial availability and efficiency, technical merit, customer engagement/business operations, and past performance. The government may use AI tools for administrative review.
Eligibility
Offerors must possess a Unique Entity ID, be registered in SAM.gov prior to award, be determined responsible, and not be suspended or debarred. Disclosure of any Organizational Conflicts of Interest (OCI) is required.
Additional Notes
The government reserves the right to cancel the Call, make multiple awards, a single award, or no award, and may bypass phases or go directly from solution brief to award. Offerors are responsible for monitoring SAM.gov for amendments. Non-Government advisors may be used in the evaluation process.