Case Coordination Services
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Department of Health and Human Services (HHS), Administration for Children and Families (ACF), Office of Refugee Resettlement (ORR) has issued a Small Business Sources Sought (SBSS) notice for Case Coordination Services. This market research aims to identify qualified small businesses capable of developing and maintaining programs to provide child welfare-based, third-party recommendations for the care and release of Unaccompanied Alien Children (UAC) in ORR custody. Responses are due March 12, 2026.
Purpose & Scope
ORR seeks a contractor to provide essential case coordination, focusing on safe and timely reunifications, transfers, and placements for UAC. This includes identifying children with special or developmental needs and corresponding services. The services involve integrating assessments from Case Managers, Child Advocates, Clinicians, and Unification Specialists into release plans, operating across ORR's standard network and Influx Care Facilities (ICFs). The work may be performed remotely, at contractor sites, or care provider locations.
Contract & Timeline
- Type: Sources Sought (Market Research)
- Anticipated Period of Performance: A base period of 12 months from contract award, followed by three 12-month option periods. The overall estimated period is June 30, 2026, through December 29, 2030.
- Response Due: March 12, 2026, 7:00 PM ET
- Published: March 10, 2026
- NAICS Codes: 541611, 561320, 541990, 624230, 624190
- Product Service Code: R401
Capabilities Sought
Respondents must submit a capability statement and complete a Case Coordination Questionnaire. Key areas of interest include:
- Startup Readiness: Required lead time from award to full operation, including risks and mitigation strategies.
- Organizational Expertise: Quality improvement models, compliance history (child abuse/neglect), bilingual English/Spanish capabilities (preferred), and cultural experience with children from Central American countries.
- Federal & Child Welfare Experience: Knowledge of immigration systems (EOIR, DHS, ICE, Border Patrol, HSI), ORR network, TVPRA-mandated services, and experience with high-risk populations (violence, trafficking).
- Information Systems: Case management systems, data storage, and security protocols (PII/PHI).
- Staffing: Qualifications for key personnel (Project Manager, Deputy Project Manager, Supervisory Case Coordinator, Direct Operations Coordinator) and general staff (Master's or Bachelor's in social work or related field).
- Conflict of Interest: Contractors must not have a conflict of interest with ORR or its UAC service providers.
Submission Instructions & Important Notes
This is not a solicitation. Responses will inform the Government's acquisition strategy, including potential set-asides. No proprietary or sensitive information should be included. Submit responses to: Sharee Richardson at Sharee.Richardson@hhs.gov.