Command Navy Region Hawaii (CNRH) Cable TV & Internet Services

Statement of Work (SOW) / Performance Work Statement (PWS)

To provide continuous and uninterrupted cable TV and high-speed internet support services for existing and established locations within the Joint Base Pearl Harbor Hickam (JBPHH) complex.

• Furnish all labor, equipment, repair/replacement parts, supplies, and services for cable TV and internet installation, operation, and maintenance.

• Provide continuous cable TV service 24/7.

• Provide high-speed broadband internet access at various bandwidth levels, with minimum download speeds of 300 Mbps via wired connections.

• Maintain cable TV service equivalent to or better than public offerings, including local and Continental US channels, and two public access channels for government content.

• Cable TV service must not require additional access fees and cannot use satellite dishes due to historical district restrictions.

• Contractor is responsible for providing cable and infrastructure to the display unit or monitor, except where internal government-furnished systems exist.

• Provide emergency override capability for all video channels.

• Service Response: Respond within one business day to resolve service loss, intermittent issues, or degradation. Service must be restored within 24 hours of response.

• New Service/Changes: Provide price quotes within five business days and complete service changes within seven calendar days of initial contact.

• Service Interruptions: Pro-rata credit adjustment for interruptions exceeding 24 hours from initial response.

• Cable TV Availability: 99% availability for all channels.

• Internet Service Availability: 99% of the time at or better than required speeds.

• Installation/Transfer: Completed within 7 days for 99% of requests.

• Public Access Channels: 99% availability.

• Inventory Lists: 95% accuracy.

• Invoicing: 99% of invoices submitted within 4 months of service.

• Period of Performance: 12 months.

• Place of Performance: Specific locations to be detailed in the purchase order.

• Contractor Qualifications: Work restricted to US citizens and US nationals.

• Security: Compliance with all applicable security regulations, obtaining necessary access, clearances, and badges. May require access to controlled areas and sensitive information. Requires a favorable determination for suitability/public trust and a T3 investigation for non-critical sensitive positions. Requires a DoD Common Access Card (CAC).

• Personnel Identification: Contractor personnel must identify themselves as contractors, not DoD employees.

• Government Furnished Property: None provided; contractor must utilize existing electrical outlets.

• Billing: Submit invoices monthly, no later than four months after the service month.

• Quality Control: Contractor must implement and maintain a Quality Control Plan (QCP).

Statement of Work (SOW) / Performance Work Statement (PWS)

To provide continuous and uninterrupted cable television (CATV) service and high-speed internet support services for existing and established locations within the Commander Navy Region Hawaii (CNRH) service area.

• Furnish all labor, equipment, repair/replacement parts, supplies, and materials for installation, operation, and maintenance of CATV and internet services.

• Provide continuous, 24/7 CATV signal service.

• Provide 24/7 high-speed broadband internet access at various bandwidth levels, with speeds equivalent to industry standards, including a minimum download speed of 300 Mbps via wired connections.

• Maintain Contractor hardware and installed equipment and cables.

• Provide a TV channel line-up similar to commercial/residential offerings on Oahu, including local, Continental US, and public access channels (e.g., C-Span).

• Provide two public access channels for military/government content.

• Offer emergency override capability for all video channels.

• Provide and maintain inventory lists for each account.

• Respond to service issues within one business day.

• Provide price quotes for new or changed services within five business days.

• Complete service requests within seven calendar days of initial contact.

• CATV Availability: 99% for all channels.

• Internet Service Availability: 99% of the time at or better than required speeds.

• Service Response Time: Service restored within 24 hours, 99% of the time.

• Installation/Transfer Time: Completed within 7 days, 99% of the time.

• Public Access Channel Availability: 99% for 2 public access channels.

• Inventory List Accuracy: 95% accurate.

• Invoicing: 99% of invoices submitted within 4 months of service provision.

• Pro-rata credit adjustment for service interruptions exceeding 24 hours after initial response.

• Period of Performance: 12 months from the award effective date.

• Place of Performance: Refer to purchase order for specific locations.

• Historical districts: Cable TV service is the minimum requirement; satellite dishes are not acceptable.

• Signal Strength: Minimum level required for clear picture and sound, consistent with FCC technical standards.

• Government Furnished Property: None provided. Contractor may use existing electrical outlets.

• Contractor Qualifications: Work restricted to US citizens/nationals. Compliance with Federal, State of Hawaii, CNRH, and local laws. Security requirements include obtaining a DoD Common Access Card (CAC) and potentially undergoing background investigations (Tier 2 minimum for IT-II level access).

• Contractor Personnel Policies: Must not perform inherently governmental functions, must identify as contractor employees, and must comply with all applicable regulations and conduct standards. Personnel require appropriate security clearances and must safeguard sensitive information.

Justification for Other Than Full and Open Competition (J&A)

This document justifies the use of other than full and open competition for the renewal of internet and Cable TV services for Commander, Navy Region Hawaii (CNRH).

• Requirement: Renewal of internet and Cable TV services.

• Required Source: Charter Communications/Spectrum Business Internet.

• Period of Performance: March 1, 2026 - February 28, 2027.

• Estimated Value: Not explicitly stated in a consolidated figure, but tables indicate "0.00" for OM&N, OPN, and RDT&E for 2026.

• Authority: 41 U.S.C. 1903 as implemented by FAR 13.106-1(b)(1)(i).

• Reason: Only one responsible source, Charter Communications Operating LLC, can provide both cable TV and high-speed internet access with hard-wired cable connections to all required customer locations on Joint Base Pearl Harbor Hickam (JBPHH).

• Infrastructure: Charter Communications owns the existing fiber optic and copper coaxial cable infrastructure.

• Restrictions: Hard-wired cable is required due to historical district restrictions on satellite installations.

• Mission Impact: Any other source would need to develop and install new infrastructure, which cannot be completed before the existing contract expires, leading to unacceptable delays and interruptions in services. This would result in work stoppage for personnel requiring internet connectivity.

• The document states that Charter Communications Operating LLC is the only source that can provide the required services due to their ownership of the existing infrastructure and the specific requirements of hard-wired connections within historical districts.

Forms / Attachments / Pricing Sheets

This document lists clauses that are incorporated by reference into a contract or solicitation. It serves as a reference for bidders to understand the contractual terms and conditions that will apply to the opportunity.

• Clause Number: The unique identifier for each clause.
• Clause Title: A brief description of the clause's subject matter.
• Alt No/Dev No: Identifies any alternate or deviation numbers associated with the clause.
• Year-Mo: The year and month the clause was last updated.
• Section: The section of the contract or solicitation where the clause is located.

Bidders should review this list to identify all applicable clauses that may impact their proposal preparation, contract performance, and compliance obligations. Specific attention should be paid to clauses related to:

• Representations and certifications (e.g., regarding covered defense telecommunications equipment, business operations with the Maduro regime, or subcontracting).
• Prohibitions and restrictions (e.g., on acquiring certain equipment, contracting with debarred entities, or using convict labor).
• Payment and invoicing procedures (e.g., electronic submission, WAWF system).
• Safeguarding covered defense information.
• Reporting requirements.

This document is crucial for understanding the full scope of contractual requirements beyond the main body of the solicitation or contract.