Custodial, Trash/Waste Removal - Niagara Falls Border Patrol Station

Questions & Answers / Clarifications

This document contains responses to vendor questions regarding custodial services and trash/waste removal for an opportunity.

• Incumbent & Contract Value: The previous contract number was 70B03C21F00000294, held by Brown Point Facility Management, with a total contract value of $341,249.84.
• Equipment Standards: No specific sizes, models, or performance standards are required for contractor-furnished equipment for custodial services and trash/waste removal. A Janitorial Frequency Schedule is attached.
• Cleaner/Tool Specificity: There is no belief that specific types of cleaners or tools are required.
• Custodial Staff Hours: Work is currently performed on the 2nd shift due to reduced traffic.
• Staffing Level: One employee is currently performing custodial work on-site.
• Service Dumpsters: One dumpster is on-site, picked up weekly. It is the largest size available in the size graduation. Recycling is collected twice a month using two bins, covering 40% of the garage.

This Q&A provides specific details on the incumbent contract, equipment, staffing, and service logistics, which may influence bidder proposals and pricing.

Amendment / Modification

This document is Amendment 1 to the Request for Quotation (RFQ) 70B03C26Q00000040. It specifically updates the submission instructions.

• The "NOTES" section on page 1 of the original RFQ has been updated.

• The amendment clarifies that this is a combined synopsis/solicitation and that no separate written solicitation will be issued. It also reiterates that all qualified, responsible sources may submit an offer.

• It provides updated instructions for submitting technical proposals, price quotes, and past performance questionnaires via email to specific addresses by the deadline of 02/10/2026, 11:00 AM ET.

• It also specifies the deadline for submitting questions is 02/06/2026 by 11:00 AM ET, via email.

Form / Attachment / Pricing Sheet

This document provides detailed worksite-specific information for the Niagara Falls Border Patrol Station, likely intended for bidders to understand the physical environment and scope of services required for maintenance or janitorial contracts.

Building Entity (BE): NY0103

• Location Name: Niagara Falls Border Patrol Station
• Address: 1708 Lafayette Avenue, Niagara Falls, NY 14305
• Hours of Operation: 24/7, 365 days a year
• Compound Size: 1.1 acres
• Number of Buildings: 1
• Building Name: Niagara Falls Border Patrol Station

Building Unit (BU): NY0013 (Main Station)

• Building Size: 8,410 +/- square feet
• Work Performance Hours: 7:00 am to 4:00 pm, seven days a week.
• Description: Two-story structure for approximately 50 agents, including offices, conference room, restrooms, equipment area, locker rooms, detention rooms, processing area, vehicle maintenance garage, and covered parking.
• Janitorial Cleaning Areas:
  • Toilet/Shower/Locker: 2,000 +/- SF
  • Exterior and interior windows: 300 +/- SF
  • Sealed Concrete/VCT floor: 7,800 +/- SF
  • Carpeted floor: 400 +/- SF
  • Detention area: 260 +/- SF
• Outside Area Statistics:
  • Surfaced pavement: 38,400 +/- SF
  • Lawn area: 685 +/- SF
  • Unpaved area: 600 +/- SF

This attachment provides critical physical specifications and area measurements for the facility. Bidders should use this information to accurately estimate the scope of work, labor, and resources required for services such as janitorial cleaning, grounds maintenance, or other facility support, and to inform their pricing and proposals.

Statement of Work (SOW) / Performance Work Statement (PWS)

This Statement of Work (SOW) outlines the requirements for building operational services, specifically custodial and trash/waste removal, at the U.S. Customs and Border Protection (CBP) Niagara Falls Border Patrol Station located at 1708 Lafayette Avenue, Niagara Falls, NY 14305.

The contractor shall provide all necessary management, supervision, labor, transportation, supplies, and equipment to ensure a clean, neat, and professional appearance at the specified CBP site. Key services include:

• Custodial Services:

  • Vacuuming and shampooing carpets.
  • Sweeping and mopping (including spray buffing) non-carpeted floors.
  • Stripping wax and applying new wax to hard surface floors.
  • Cleaning walk-off mats.
  • Low dusting of horizontal surfaces (below 7'0").
  • Cleaning glass, mirrors, and drinking fountains.
  • Spot cleaning walls, partitions, baseboards, doors, and fixtures.
  • Cleaning and de-scaling restrooms, locker rooms, and shower floors.
  • Supplying restrooms and locker rooms with paper towels, toilet paper, and hand soap.
  • Applying floor finish in restrooms and locker rooms.
  • High dusting (7'0" and above), including light fixtures and air vents.
  • Cleaning window surfaces.
  • Checking and replacing interior and exterior light bulbs (bulbs provided by Government).
  • Washing and dusting Venetian blinds.
  • Cleaning exercise room equipment.
  • Cleaning kennel areas, including waste removal and surface cleaning with non-toxic chemicals.

• Trash/Waste Removal:

  • Removing trash, solid waste, natural vegetation, and recyclable materials from the premises to a certified disposal facility.
  • Maintaining collection points, disposal bins, and dumpsters.
  • Ensuring daily or weekly removal to maintain a sanitary and odor-free environment.
  • Placing and servicing collection bins/dumpsters at agreed-upon locations.

Services are to be performed at the Niagara Falls Border Patrol Station, Niagara Falls, NY. Work is typically performed 5-7 days a week, aligning with building occupant schedules, unless otherwise approved by the Contracting Officer's Representative (COR) or Government Authorized Representative. Heavy duty cleaning must be completed after normal working hours.

• Supplies & Equipment: Contractor is responsible for furnishing most supplies, materials, and equipment, except for electrical power and hot/cold water. Government may provide storage space. Contractor must provide MSDS sheets for all chemicals used.
• Personnel: Contractor employees must be identifiable, speak English, and adhere to all station regulations. Background investigations and security clearances may be required for access to Controlled Unclassified Information (CUI) or government facilities.
• Quality Control: Contractor must submit a detailed Quality Control Plan (QCP) with their proposal.
• Security: Contractor must comply with all physical security regulations, including key and access card control. Government-issued security badges must be worn at all times.
• Hazardous Materials: Contractor is responsible for the proper disposal of hazardous materials and providing disposal chain documentation.
• Legal Compliance: Contractor must obtain all necessary licenses and permits and comply with all applicable laws and ordinances.

Solicitation / RFP / RFQ

This is a combined synopsis/solicitation for commercial items and services, specifically for custodial and trash base services at the OPS-Niagara Falls Border Patrol Station. This RFQ is a 100% small business set-aside. The North American Industrial Classification System (NAICS) code is 562111 with a small business size standard of $47 million.

• Custodial Base Services

• Trash Base Services

• The Statement of Work (SOW) details the specific requirements for these services.

• The anticipated award is a Firm-Fixed Price purchase order.

• The term of the contract is from 04/01/2026 through 03/31/2027.

• Submission Deadline: 02/10/2026 by 11:00 a.m. ET.

• Submission Method: Via SAM.gov.

• Required Documents: Completed SF-18 form (Blocks 13, 14, 15, 16), completed price quote template, completed past performance questionnaire, and technical proposal.

• Evaluation Factors: Technical Capability and Past Performance are considered more important than price. Technical Capability and Past Performance will be evaluated, with Technical Capability and Past Performance being more important than price.

• This RFQ is set aside 100% for small businesses.

• Offerors must be registered in the System for Award Management (SAM).

• A site visit is scheduled for Wednesday, February 4th, 2026, at 10:00 AM EST at the Niagara Falls Border Patrol Station.

• Questions regarding the solicitation must be submitted via email by 02/06/2026.

Form / Attachment / Pricing Sheet

This document is a Wage Determination (No. 2015-4147, Revision No. 34) issued by the U.S. Department of Labor, Wage and Hour Division, for the State of New York, specifically for the Area of New York Counties of Erie and Niagara. It outlines the minimum wage rates and fringe benefits required for various occupations under the Service Contract Act.

• Occupational Listings: Provides a comprehensive list of job titles, their corresponding occupational codes, and the minimum hourly wage rates.
• Fringe Benefits: Indicates that fringe benefits are required and follow the occupational listing. Specific benefits like Health & Welfare are detailed at the end of the document.
• Executive Orders: Includes notes on Executive Order 13706 (Paid Sick Leave) and Executive Order 13658 (Minimum Wage), outlining contractor obligations and minimum wage requirements for covered contracts.
• Vacation and Holidays: Specifies paid vacation accrual based on years of service and lists the minimum number of paid holidays.
• Conformance Process: Details the procedure for contractors to request additional classifications and wage rates if an occupation is not listed in the determination.

This wage determination is critical for bidders to understand the labor costs associated with performing services under a contract in the specified geographic area. It directly impacts the proposed pricing for labor, ensuring compliance with federal regulations regarding minimum wages and benefits for service contract employees.

Form / Attachment / Pricing Sheet

This document is a Past Performance Questionnaire intended to gather feedback from previous contracting officers or points of contact regarding a company's performance on past contracts. Bidders will likely need to provide this form to their references for completion.

• Agency Name
• Point of Contact (Name, Title, Phone, Email)
• Period of Service (From, To)
• Contract Type
• Contract Value
• Brief Project Description and Title
• Contractor Performance Rating (Excellent, Good, Acceptable, Fair, Poor)
• Question: Would you award a contract to this company again?
• Explanation section for performance details
• Signature and Date fields

This form is crucial for bidders as it is a tool used to collect data on their past performance. Bidders should identify relevant past contracts and provide this questionnaire to their contracting officers or points of contact to complete. The feedback provided in this form will likely be a significant factor in the evaluation of the bidder's proposal, specifically concerning their demonstrated ability to successfully perform the required services.

Form / Attachment / Pricing Sheet

This document, "Attachment E - Task Frequency Chart," provides a detailed breakdown of custodial services required for the Niagara Falls Border Patrol Station. It outlines specific tasks and their required frequencies of performance.

• Tasks: Includes a comprehensive list of custodial tasks such as Vacuum Carpet, Shampoo Carpet, Sweep Floors, Mopping, Spray Buffing, Strip Wax and Apply New Wax, Clean Walk-Off Mats, Remove Trash, Perform Low Dusting, Clean Glass, Clean Exercise Room Equipment, Clean Drinking Fountains, Perform Spot Cleaning, Sweep and Damp Mop Restroom/Shower Floors/Holding Cells, De-scale Restrooms/Showers/Holding Cells, Supply Restrooms/Locker Rooms/Kitchen/Break Areas/Holding Cells, Apply Floor Finish, Perform High Dusting, Clean Window Surfaces, Clean Light Fixtures, Check and Replace Light Bulbs, Wash Venetian Blinds, Dust Venetian Blinds, Clean Air Conditioning Vents, and Clean Kennel Areas.
• Frequencies: Each task is assigned a frequency code (e.g., AN - As Needed, 2D - Twice Daily, D - Daily, W - Weekly, M1 - Monthly, A - Annual).
• Definitions: A clear legend defines each frequency code.
• Service Location: Identifies the property as the Niagara Falls Border Patrol Station at 1708 Lafayette Avenue, Niagara Falls, NY 14305.
• Contacts: Lists COR Michel Desrosiers and Contact Person Eric Henderson, Jr.
• Instructions: Includes prompts for bidders to identify total estimated labor hours, add/deduct tasks, and change frequencies.

This attachment is critical for bidders to understand the scope and expected workload for custodial services. It directly informs labor hour estimations, resource allocation, and pricing strategies. Bidders must carefully review the tasks and their associated frequencies to accurately price their proposals and demonstrate their capability to meet the specified service levels.