DA10--Staff Scheduling Software Access and Support Service FY26 (VA-26-00027047)
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Department of Veterans Affairs (VA), specifically the TECHNOLOGY ACQUISITION CENTER NJ, has issued an Amendment Two to a Request for Information (RFI) for Staff Scheduling Software Access and Support Service (VA-26-00027047). This amendment provides the Government's acquisition strategy, confirming that the forthcoming Request For Quotation (RFQ) will be released as a Service-Disabled Veteran-Owned Small Business (SDVOSB) set-aside under NAICS code 541519. Industry is advised to continue monitoring SAM.gov for the official RFQ release.
Purpose
This RFI amendment serves to inform industry of the acquisition strategy determined through market research. The VA requires comprehensive platform software services for a Pharmacy Staff Scheduling platform, ensuring continuous and reliable access for approximately 125 users at the Dallas VA Medical Center. The objective is to support high-quality, effective, and efficient Information Technology (IT) services for patient care.
Scope of Work
The requirement involves providing 24/7/365 continuous availability of the platform with uptime monitoring. The contractor will offer unlimited technical support during standard business hours (Monday-Friday, 8:00 a.m. to 7:00 p.m. CST) with documented response times, and emergency-only technical support outside these hours. Services include comprehensive onboarding and refresher training for client administrators, an Online Help Center with updated documentation, and a dedicated account manager for proactive account management and platform optimization. The contractor will also host the software, manage updates, and provide technical support.
Performance Standards
Key performance metrics include platform availability, documented response and resolution times for technical support, and submission of monthly progress reports detailing platform performance, uptime statistics, support activity, and training sessions. Performance will be assessed based on technical/quality, project milestones, cost & staffing, and management.
Contract & Timeline
- Type: Sources Sought (RFI Amendment)
- Set-Aside: Service-Disabled Veteran-Owned Small Business (SDVOSB)
- NAICS Code: 541519 - Other Computer Related Services
- Product Service Code: DA10 - Support Services, Delivered As A Service Contract (SaaS Or Subscription)
- Period of Performance: One 12-month base period with four 12-month option periods (up to 60 months total).
- Place of Performance: Primarily remote, supporting the Dallas VA Medical Center, Dallas, TX.
- Published: March 10, 2026 (Amendment Two)
- Action: Monitor SAM.gov for the forthcoming RFQ.
Special Requirements
Compliance with numerous VA directives, handbooks, and federal regulations related to IT security, privacy, identity management (FICAM), and accessibility (Section 508) is mandatory. Adherence to VA's Technical Reference Model (TRM) and Critical Security Controls, use of VA-approved remote access methods, and personnel security requirements (including background investigations) are also critical.
Contact Information
For inquiries, contact Justin Daniel, Contract Specialist, at Justin.Daniel@va.gov or 848-377-5256.