Department of Homeland Security (DHS) Science and Technology (S&T) Directorate Office of the Chief Information Officer (OCIO) Service Delivery Support

Statement of Work (SOW) / Performance Work Statement (PWS)

This Statement of Work (SOW) outlines the requirements for professional technical support services to assist the Department of Homeland Security (DHS) Science & Technology (S&T) Directorate's Office of Chief Information Officer (OCIO) in enabling efficient operations, effective governance, and the successful delivery of innovative IT solutions.

The scope encompasses two primary function areas within the S&T OCIO Service Delivery branch:

• Function Area 1: Business Management and Project Management Office (BMO/PMO)

  • Focuses on efficient and effective IT business practices, IT governance, regulatory compliance, and project management.
  • Includes establishing and supporting a Project Management Office (PMO), managing IT investments, and ensuring compliance with regulations like FITARA, Section 508, and PRA.
  • Work is anticipated to occur primarily in the National Capital Region (NCR).
  • This function area will be awarded as a Time and Materials contract line-item number (CLIN).

• Function Area 2: Solutions Delivery (SD)

  • Involves end-to-end application development, enhancement, and support, primarily utilizing Microsoft Power Platform (Power Apps, Power Automate, Power BI, Dataverse), SharePoint Online, and ServiceNow.
  • Requires expertise in designing, developing, deploying, and maintaining secure, scalable applications.
  • Work is anticipated to occur primarily in the NCR.
  • This function area will also be awarded as a Time and Materials CLIN.

• The contract will have a twelve (12) month base period, followed by four (4) twelve (12) month option periods.

• Primary place of performance is the St. Elizabeth Campus in Washington, D.C. Additional performance sites are listed, including locations in Maryland, New York, Alabama, and Florida.

• Personnel: Qualified and certified personnel are required, with specific roles and qualifications outlined for BMO/PMO and Solutions Delivery. Key personnel are identified, and replacements require Contracting Officer approval.

• Security: Compliance with DHS security standards, including safeguarding controlled unclassified information, IT security training, and potential security clearances (Secret, Public Trust) are required for personnel.

• Tools and Platforms: The contractor will utilize various DHS-approved tools and platforms, including Microsoft Project, Jira, Microsoft Teams, SharePoint, ServiceNow, Power BI, Tableau, etc.

• Deliverables: Specific deliverables are outlined for each function area, including project plans, status reports, risk registers, documentation, and training materials.

Request for Information (RFI)

This RFI is issued by the Department of Homeland Security (DHS), Science and Technology (S&T) Directorate, Office of the Chief Information Officer (OCIO) for Service Delivery Support for FY26. The primary purpose is to collect information from qualified sources regarding their capabilities and experience in providing services outlined in the RFI and a draft Statement of Work (SOW). This RFI is for planning purposes only and does not constitute an obligation to solicit or award a contract.

The DHS S&T OCIO supports the nation's Homeland Security Enterprise (HSE) by providing tools, technologies, and knowledge products. The OCIO manages approximately 35 IT systems with 2,500 endpoints, anticipating growth to over 40 systems and 4,000+ endpoints. The required support involves integrating innovative technology into daily operations for DHS components, specifically for the Service Delivery business unit, which encompasses Business Management/Project Management and Solutions Delivery.

The RFI asks industry to provide details on their experience in:

• End-to-end application development and support (including helpdesk, stakeholder engagement) for specific technologies (e.g., Microsoft 365, ServiceNow).

• IT portfolio, program, and project management within a federal OCIO environment.

• Designing and implementing IT governance frameworks (e.g., COBIT, ISO/IEC 38500).

• Establishing and monitoring performance metrics for service delivery.

• Incorporating emerging technologies and continuous improvement.

• Providing Subject Matter Experts (SMEs) for strategy and innovation.

• Responses are limited to five (5) pages.

• Must include a cover letter with specific company information, socio-economic status, recommended NAICS code, points of contact, and response to the delineated questions.

• Must identify any Best-in-Class (BIC) vehicles held and interest in prime or subcontracting.

• Submissions should use Microsoft Office applications with a 12-point Times New Roman font.

• Deadline for submission: February 17, 2026, at 10:00 A.M. to Donna Wright (Donna.Wright@hq.dhs.gov) and Debra Bryce (Debra.Bryce@hq.dhs.gov).

• An Industry Day may be held; details will be provided later.

• The Government may hold one-on-one meetings with companies providing comprehensive responses.

• Acquisition history indicates previous work performed under BPA 70RSAT22A00000001 for Service Delivery Support, Information Assurance, and Systems Engineering/Operations and Maintenance. The BPA expires July 31, 2026.