DISPATCH SERVICES, CUGA
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The National Park Service (NPS), under the Department of the Interior, is soliciting proposals for Dispatch Services for Cumberland Gap National Historical Park (CUGA). This is a Combined Synopsis/Solicitation (RFQ) for commercial items, aiming to secure 24-hour, 365-day communications support for park operations. Quotes are due by February 20, 2026, at 12:00 PM EST.
Scope of Work
The contractor will provide comprehensive dispatching services, including:
- Communications support for law enforcement and emergency services (fire, rescue, emergency medical) within NPS boundaries or involving CUGA staff.
- Dispatching park personnel to emergency and service calls.
- Tracking law enforcement rangers during shifts and providing a lifeline/computer data link for contacts and investigations.
- Coordinating requests for outside resources for park incidents.
- Providing administrative support, including after-hours agency point of contact.
- Entering data into the National Crime Information Center (NCIC).
- Monitoring assigned radio frequencies and 9-1-1 center telephones 24/7/365.
- Providing Department of Motor Vehicle and NCIC data support, BOLO alerts, and maintaining a log of communications.
- The service is categorized under Product/Service Code DG11 (Telecom Access Services).
Contract & Timeline
- Opportunity Type: Combined Synopsis/Solicitation (RFQ)
- Period of Performance: March 6, 2026, through March 5, 2027 (12 months).
- Set-Aside: Full and Open
- NAICS Code: 921190 – Other General Government Support
- Questions Due: February 16, 2026, by 12:00 PM EST
- Quotes Due: February 20, 2026, by 12:00 PM EST
- Published Date: February 12, 2026
Submission & Evaluation
Offerors must email questions and quotes to Marilia_mateo@nps.gov using specific subject lines ("QUESTIONS – CUGA Dispatch" or "QUOTE – 140P5326Q0010"). Quotes must include completed pages 2 and 3 of the RFQ, total price, UEI number, and acknowledgment of amendments. Offerors must state acceptance of terms and conditions or list exceptions with rationale. The government intends to award a contract without discussions, based on the initial offer. Evaluation will consider price and technical factors, with technical and past performance being approximately equal to cost or price.
Important Considerations
Bidders must review the attached Wage Rate Determination (B03_Wage_Rate_Determination.pdf) which establishes minimum wage rates and fringe benefits for Service Contract Act work in specific Kentucky counties. This document is crucial for accurate proposal pricing and compliance. NPS will provide a base radio for integration into the dispatch center's console.