D--DISPATCH SERVICES, CUGA

Solicitation / RFP / RFQ

This document is a solicitation (RFQ) for Dispatch Services for Cumberland Gap National Historical Park. The National Park Service (NPS) is procuring these services to support park operations.

• The primary deliverable is "Dispatch Services" as detailed in the attached Statement of Work (SOW).

• The service is categorized under Product/Service Code DG11 (IT and Telecom Network: Telecom Access Services).

• The Period of Performance is from March 6, 2026, to March 5, 2027 (12 months).

• The solicitation is for commercial items.

• Questions Due: February 16, 2026, by 12:00 PM EST. Email questions to Marilia_mateo@nps.gov with the subject line: "QUESTIONS – CUGA Dispatch".

• Quotes Due: February 20, 2026, by 12:00 PM EST. Email quotes to Marilia_mateo@nps.gov with the subject line: "QUOTE – 140P5326Q0010".

• Offerors must complete pages 2 and 3 of the RFQ document, include their total price, UEI number, and acknowledge amendments.

• Quotes must include a statement of acceptance of the terms and conditions or list any exceptions with rationale.

• The government intends to award a contract without discussions, based on the initial offer.

• Evaluation will consider price and technical factors, with technical and past performance being approximately equal to cost or price.

• The acquisition is set aside as "Full and Open".

• NAICS Code: 921190 – Other General Government Support.

• Small business size standards are not established for this sector.

• Attachments include a Performance Work Statement and Wage Rate Determinations.

• Offerors must provide a completed RFQ document and a quote with a breakdown of services.

• The full text of FAR clauses incorporated by reference is available at acquisition.gov.

Form / Attachment / Pricing Sheet

This document is a Wage Determination from the U.S. Department of Labor, Employment Standards Administration, Wage and Hour Division. It establishes the minimum wage rates and fringe benefits required for various occupations performing work under the Service Contract Act in Kentucky.

• Geographic Area: Kentucky Counties of Bell, Breathitt, Clay, Harlan, Jackson, Knott, Lee, Leslie, Letcher, Morgan, Owsley, Perry, Wolfe.
• Occupational Listings: Provides a comprehensive list of job titles, their corresponding occupation codes, and the minimum hourly wage rates.
• Fringe Benefits: Indicates that fringe benefits required follow the occupational listing. Specific benefits like Health & Welfare and Paid Sick Leave (EO 13706) are detailed, along with Vacation and Holiday policies.
• Executive Orders: References Executive Order 13706 (Paid Sick Leave) and Executive Order 13658 (minimum wage adjustments).
• Conformance Process: Outlines the procedure for requesting additional classifications and wage rates if an occupation is not listed.

This document is crucial for bidders to understand the labor costs associated with the opportunity. It specifies the minimum wages and benefits that must be paid to employees performing work under the contract, directly impacting proposal pricing and overall cost management. Bidders must ensure their proposed wages meet or exceed these requirements.

Performance Work Statement (PWS)

To provide continued 24-hour dispatching services for the National Park Service (NPS) at Cumberland Gap National Historical Park (CUGA).

• Provide communications support for law enforcement and emergency services (fire, rescue, emergency medical, etc.) operations within NPS boundaries or involving CUGA staff.

• Dispatch park personnel to emergency and service calls.

• Track law enforcement rangers during shifts.

• Provide a lifeline and computer data link for rangers during law enforcement contacts and investigations.

• Coordinate requests for outside resources for park incidents.

• Provide administrative support, including after-hours agency point of contact.

• Enter data into the National Crime Information Center (NCIC).

• Monitor assigned radio frequencies and 9-1-1 center telephones 24 hours/day, 365 days/year.

• Track in-service law enforcement rangers, including status checks.

• Provide Department of Motor Vehicle and NCIC data support.

• Communicate "Be on the Lookout" (BOLO) alerts via radio broadcast and fax.

• Dispatch outside resources from cooperating agencies.

• Maintain a log of radio communications and officer activities.

• Provide updated weather information.

• Provide monthly statistical information on calls.

March 6, 2026 through March 5, 2027.

• NPS will provide a base radio for integration into the dispatch center's console.
• Contractor is responsible for following agreed-upon communications protocols, including encrypted transmissions.
• Contractor will maintain a monthly log of communications tasks performed.