Domestic Travel Management Services

Questions & Answers / Clarifications

This document provides responses to questions raised by prospective offerors during the pre-quotation conference for Solicitation 19ET1026Q0006, Domestic Travel Management Services.

• Transition Process: The transition from the existing system to the new one will be handled seamlessly by GSO travel. Further details will be provided at the appropriate time.
• Domestic Ticket Volume: The estimated volume of domestic tickets ranges from 50 to 150 per month.

This amendment incorporates these clarifications. All other terms and conditions of the original solicitation remain unchanged.

Solicitation / RFP / RFQ

This document is a combined synopsis/solicitation for domestic travel management services for U.S. Embassy Addis Ababa employees, their dependents, and TDY personnel. It serves as the only solicitation, and a separate written solicitation will not be issued.

• Provide domestic travel management services and related travel support.

• Deliver tickets and other related paperwork.

• Make travel arrangements, reservations, and ticketing.

• Provide information on flights, visas (Galileo system), and health requirements.

• Ensure compliance with U.S. Government travel regulations and mission-specific policies.

• Submit Quarterly Performance Reports including KPIs (e.g., response times, traveler satisfaction, error rates).

• Ensure timely and accurate booking, ticketing, and traveler assistance.

• Coordinate site access and adhere to protocols; personnel must be identifiable and trained in safe handling.

• Contractor to furnish labor, equipment, and supplies. Government to furnish office and site access.

• Maintain service levels with no more than one customer complaint per month and a response time to COR notifications within 24 hours.

• Type of Contract: Firm-Fixed-Price Contract

• Award Type: Single award

• Period of Performance: Base period of 12 months from award, with four 12-month option periods.

• Offers must be submitted electronically to addiscontract@state.gov.

• Proposal Submission Deadline: March 06, 2026, at 10:00 a.m. Addis Ababa time.

• Questions Due Date: February 27, 2026, at 10:00 a.m. Addis Ababa time.

• Evaluation Criteria: Award will be made to the lowest-priced, technically acceptable offeror.

• This acquisition is Unrestricted - Full and Open.

• A pre-proposal conference is scheduled for February 24, 2026, at 10:00 a.m. Addis Ababa time. Registration is required by February 20, 2026, at 02:00 p.m. Addis Ababa time.

• Defense Base Act (DBA) insurance is reimbursed; bank transfer fees and taxes will not be reimbursed.

• Contact: Kathleen Edgin (Contracting Officer) at edginka@state.gov or +251111306995.

Solicitation / RFP / RFQ

This Request for Quotations (RFQ) is for Domestic Travel Management Services for the U.S. Embassy in Addis Ababa. The U.S. Government intends to award a contract or purchase order to the responsible company submitting the lowest-priced, acceptable offer. Discussions may be held with companies in the competitive range if necessary.

• Provide domestic travel management services and related support for U.S. Embassy Addis Ababa employees, their dependents, and TDY personnel.

• Services include making travel arrangements, reservations, ticketing, and ticket delivery.

• Assistance with flight information, visa requirements, and health requirements.

• Deliver tickets and related paperwork as instructed.

• Provide emergency services outside regular working hours via a 24-hour, toll-free number.

• Maintain a Quality Control Plan to ensure high-quality service.

• Contract Type: Requirements-type agreement.

• Period of Performance: One base year with four one-year option periods.

• Estimated Value: Not explicitly stated, but pricing is based on a fixed management fee.

• Pre-quotation Conference: February 24, 2026, at 10:00 a.m. (Addis Ababa time) at the U.S. Embassy, Addis Ababa. Offerors must contact addiscontract@state.gov by February 20, 2026, to arrange entry.

• Quotations Due: March 06, 2026, at 10:00 a.m. (Addis Ababa time). Late submissions will not be accepted.

• Submission Format: Bids must be in English and submitted in two separate folders: financial and technical.

• Electronic Submission: Email to addiscontract@state.gov. Files must be in MS-Word, MS-Excel, or Adobe Acrobat (PDF) format, not exceeding 30MB per file. Submissions exceeding 30MB must be split into multiple emails.

• Required Documents: SF-1449, Section I (Pricing), Section 5 (Representations and Certifications), additional information as required in Section 3, and proof of SAM Registration.

• Evaluation: Award will be made to the quoter with the lowest management fees that is technically accepted. Quoter acceptability will be assessed based on compliance with RFQ terms, and responsibility will be analyzed based on FAR 9.1 requirements.

• Offerors must be registered in the SAM (System for Award Management) database prior to proposal submission.

• No specific set-aside is mentioned in the initial documents.

• The solicitation number is 19ET1026Q0006.

• Offerors are encouraged to register in SAM immediately if interested.

• The document includes extensive details on contract clauses, provisions, and representations and certifications.