Enterprise Endpoint Support Services (EESS) Request for Information (RFI)

SOL #: GC-2641-01072026Sources Sought

Overview

Buyer

National Aeronautics And Space Administration

NASA MANAGEMENT OFFICE -- JPL

PASADENA, CA, 91109, United States

Place of Performance

La Canada Flintridge, CA

NAICS

Computer Facilities Management Services (541513)

PSC

No PSC code specified

Set Aside

Total Small Business Set-Aside (FAR 19.5) (SBA)

Original Source

https://sam.gov/opp/e066f952cba84e80969fd73bd5464ae9/view

Timeline

Posted

Jan 7, 2026

Last Updated

Feb 9, 2026

Response Deadline

Feb 12, 2026, 11:00 PM

Qualification Details

Fit reasons

NAICS alignment with historical contract wins in similar service areas.
Scope strongly matches core technical capabilities and delivery model.

Risks

Past performance thresholds may require one additional teaming partner.
Potential clarification needed on staffing minimums before bid/no-bid.

Next steps

Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.

Quick Summary

The Jet Propulsion Laboratory (JPL) is conducting a Request for Information (RFI) for Enterprise Endpoint Support Services (EESS). This RFI seeks information from qualified vendors capable of providing a next-generation IT support solution, including a 24x7 Service Desk, AI-enabled tools, on-site deskside support, and complementary engineering, cybersecurity, and ITSM development resources. This is for planning purposes only and may lead to a future Total Small Business Set-Aside procurement. RFI responses are due by February 17, 2026.

Scope of Work

JPL is seeking capabilities for a comprehensive IT support solution. Key areas include:

24x7 Service Desk: Tier 0-2 support via multiple channels, leveraging AI agents.
Advanced AI-enabled Tools: Integration of automation and AI, with cloud services requiring FedRAMP Moderate certification.
On-site Deskside Support: Dedicated field agents, walk-up support, and hardware logistics.
Cybersecurity & Compliance: Patch management, NIST 800-53 Rev. 5 compliance, vulnerability remediation.
Endpoint Engineering: OS baseline management, tool management (MS Config Mgr, Jamf, Intune), deployment automation.
Mobility Service Management: Carrier contract management, cost optimization, MDM using Microsoft Intune.
ServiceNow Development: Platform sustainment, feature development (ITSM, HRSD, Service Catalog), integrations.
Virtual Desktop Infrastructure (VDI) Management: AWS Workspaces or alternative VDI solutions.

Note: Computer hardware procurement will be handled via a separate solicitation.

Contract & Timeline

Type: Sources Sought / Request for Information (RFI)
Set-Aside: Total Small Business Set-Aside (NAICS 541513, size standard $37 million).
Contract Type (Anticipated): Single award, FAR-based subcontract under JPL's Prime Contract with NASA.
Incumbent: Mantech Advanced Systems International, Inc. (incumbent staff retention encouraged).
RFI Response Due: February 17, 2026.
Anticipated RFP Release: Mid-2026.
Anticipated Subcontract Award: Early to mid-2027.

Key Clarifications

JPL is platform-agnostic for AI/automation tools.
NIST 800-53 Rev. 5 compliance is required for contractor-managed devices.
An off-site facility near JPL is required for office space and secure warehouse storage.
Teaming arrangements such as Mentor-Protégé or Joint Ventures are permitted.

Additional Notes

This RFI is for planning purposes only and does not constitute a solicitation or commitment to procure services. Responses grant unlimited rights to JPL. For questions, contact Gloria Cerda at Gloria.E.Cerda@jpl.nasa.gov or 747-261-8842.