Fort Polk General Pest Control Services

Solicitation / RFP / RFQ

This document is a solicitation (W911RX26QA0010002) for "Ft Polk General Pest Control Services." The government is procuring pest control services for Fort Polk.

• Indoor Pest Management Services

• Outdoor Pest Management Services

• Stray Animal Management Services

• The contract type is anticipated to be Firm Fixed Price.

• The period of performance includes a base year from March 27, 2026, to March 26, 2027, with four option periods extending through March 26, 2031.

• Offerors must submit quotes prior to the closing date and time (February 19, 2026, 1:00 PM Local Time).

• Quotes can be submitted via mail or email.

• Electronic submissions are acceptable via email, with specific file format requirements.

• All questions must be submitted in writing via email no later than ten calendar days after the solicitation release.

• Evaluation will be based on Price, Technical Capability, and Past Performance. Technical and past performance are less important than price.

• The government intends to award a single contract without discussions.

• Offerors must be registered in the System for Award Management (SAM).

• The acquisition is set aside for Small Business.

• The North American Industry Classification System (NAICS) code is 561710, with a size standard of $17,500,000.00.

• The solicitation incorporates FAR clauses 52.212-1, 52.212-3, and 52.212-4 by reference.

• Numerous other FAR and DFARS clauses are incorporated by reference.

Amendment / Modification

This amendment to Solicitation W911RX26QA001 (dated 23 JAN 2026) serves to post Questions and Answers from prospective vendors.

• The "Questions & Answers" document (Identifier 0010) has been added.
• The "Questions & Answers" document has a page count of 11.

No changes to proposal deadlines, requirements, or evaluation factors are indicated by this amendment. The amendment's effective date is 29 JAN 2026.

Questions & Answers / Clarifications

This document provides responses to vendor questions regarding the solicitation for Integrated Pest Management (IPM) services.

• Pricing: Historical pricing will not be provided; offerors must develop pricing independently.
• Prime Contractor Experience: Prime contractors are expected to possess direct pest management industry experience and maintain appropriate pesticide general liability insurance. Subcontractor experience is supplemental and will not substitute for prime contractor qualifications.
• Statement of Work (SOW): No SOW was provided for this solicitation, nor was it included with the previous contract.
• Cure Notices: The government has not issued any Cure notices or Notices for Correction for pest control services in the past 24 months.
• Set-Aside: The solicitation is set aside for Service-Disabled Veteran-Owned Small Business (SDVOSB). No additional evaluation preferences will be provided.
• Previous Contractor Hours: The government does not have an estimate of the hours worked by the previous contractor, as the contract was job-completion based.
• Service Frequency: Information on service frequency can be found in PWS paragraphs 1.6.4 and 1.6.4.1.
• Proposal Deadline: The solicitation deadline will not be extended when answers to questions are posted.
• Stray Animals: There is no stray animal clinic on post; refer to PWS paragraph 5.7.1.3.
• Mosquito Fogging/Maintenance: There is no not-to-exceed amount for mosquito fogging and maintenance orders.
• Emergency/After Hours Service: Refer to the attached Technical Exhibit for itemized pricing.

This document clarifies key aspects of the solicitation, including experience requirements, insurance, pricing strategy, and specific service details. Offerors should ensure their proposals reflect the prime contractor's experience and insurance compliance. The proposal deadline will not be extended due to the release of these answers.

Statement of Work (SOW) / Performance Work Statement (PWS)

This document outlines the performance requirements for pest control services, aiming to ensure a pest-free environment while adhering to environmental and safety regulations.

• Quality Control Plan: Contractor must develop and maintain a quality control program for systematic inspection, customer service, emergency response, and continuous pest prevention.

• Integrated Pest Management (IPM): Includes elimination of arthropods, cockroaches, ants, and rodents within specified timeframes, with extended periods of infestation-free status.

• Fly Control: Both indoor and outdoor fly control measures are required, with specific limits on adult flies in outdoor areas and no visible activity after treatment indoors.

• Endangered Species Pest Control: Pest control activities must ensure maximum protection of endangered species and environmental quality, adhering to relevant federal acts and executive orders.

• Emergency Response Times: Specific response and completion times are defined for various scenarios, including weekdays, weekends, and holidays.

• Routine Service: Includes routine service order completion within defined timeframes.

• Emergency Calls: Response times for emergency calls are specified for duty and non-duty hours.

• Service Order Procedures: Contractor must pick up service orders twice daily and provide pesticide usage information.

• Mosquito Control: Includes adult mosquito control services using aerosol generators, with specific treatment initiation times and conditions (wind, rain, temperature).

• Animal Control and Carcass Disposal: Removal of domestic, wild, and feral animals, and disposal of dead animals, adhering to permit requirements and safety protocols.

• Bird Control: Use of environmentally sound methods to prevent roosting and loafing.

• Fire Ant Control: Application of baits or chemicals for fire ant control, with specific application schedules.

• Termite Control: Use of termiticides to create a protective soil barrier.

• Cleanup: Work areas must be cleaned daily, removing all smudges, grease, stains, and refuse.

• Application Safety: Adherence to safety procedures during treatment, ensuring safety for building occupants and personnel.

• Pesticide Contamination: Ensuring food, water, or other substances are not contaminated by pesticides.

• Pesticide Application Safety (Outdoor): Preventing toxic exposure to personnel, pets, wildlife, and the environment, with specific restrictions on application during rain or near water sources.

• Pesticide Spill and Cleanup: Procedures for containing, cleaning up, and disposing of pesticide spills.

• Rodenticide Application Safety: Use of secure, tamper-proof bait stations.

• Pesticide Waste & Empty Containers & Pesticide Security: Proper disposal of waste and containers, and securing of pesticides and equipment.

• Environmental Protection: Immediate notification of pesticide release and thorough cleanup of substances not in accordance with EPA label directions.

• Equipment Safety: Contractor equipment must be maintained at 98% operational readiness and comply with safety requirements.

• Mosquito Fogging & Monitoring: Performing fogging services and adult mosquito surveillance/treatment based on IPMP and guidance.

• Acceptable Quality Levels (AQL): Generally require 0% to 2% deviation from performance standards.

• Customer Complaints: No more than one valid customer complaint per quarter or per pesticide application, depending on the service.

• Surveillance Methods: Include 100% inspection, periodic surveillance, and random sampling.

Implied to be on-site at the installation, with specific response and completion times indicating operational periods. The document references "Fort Polk" in several sections, suggesting the location.

• Compliance with various federal, state, and local laws, regulations, and safety manuals (e.g., EPA, OSHA, EM385-1-1).
• Use of approved pesticides and adherence to label directions.
• Proper disposal of waste and empty containers.
• Security of pesticides and equipment.
• Environmental protection measures, including spill response and cleanup.
• CPARS (Contractor Performance Assessment Reporting System) assessment for positive or negative impact on contractor payments.

Statement of Work (SOW) / Performance Work Statement (PWS)

This Performance Work Statement (PWS) outlines the requirements for a non-personal services contract to provide installation pest management services. The primary objective is to achieve long-term, environmentally sound pest suppression through the use of Integrated Pest Management (IPM) techniques, while ensuring the protection of endangered species and environmental quality.

• Pest Control Services: The contractor shall provide comprehensive pest management for nuisance, structural, stored products, household pests, limited mosquitoes, biting flies, fly larvae, and other miscellaneous pests. This includes adult mosquito control (ULV fogging, monitoring), non-chemical fly control, animal control (skunks, opossums, raccoons, snakes, cats, dogs), carcass disposal, bird control, fire ant control, and termite control.

• IPM Implementation: Services must adhere to Integrated Pest Management (IPM) principles, including site inspection, pest identification, damage assessment, environmental sanitation, mechanical control, and environmentally sound pesticide application (chemical control as a last resort).

• Exclusions: Services for the Family Housing Area are explicitly excluded.

• Quality Control: Contractor is responsible for quality and must submit a prevention-based Quality Control Plan (QCP) within 10 days of award.

• Quality Assurance: Government (COR) will evaluate performance using a Quality Assurance Surveillance Plan (QASP).

• Acceptable Control Levels: Specific targets for pest elimination, including most arthropods/insects (one visit), cockroaches/ants (within 30 days, site free for 30 additional days), rodents (within 30 days, site free for 30 additional days), and fly control (no indoor activity after treatment, max 10 outdoor flies on grid).

• Response & Completion Times: Emergency response within 1-2 hours; routine response within 2 calendar days. Emergency work completion within 4-48 consecutive hours; routine work within 2-10 working days.

• Reporting: Monthly Excel spreadsheets, invoices, Termite Inspection and Treatment Reports, annual ULV Information Sheets, accident/mishap reports, regulatory inspection reports, and contractor manpower reporting are required.

• Period: A 12-month base year with four (4) 12-month option periods.

• Place: Services will be performed at Fort Polk, LA, and various associated sites including Toledo Bend Recreation Site, Peason Ridge, MOUT Complex Site, Ranges, Bonner Lake, Alligator Lake, and the Passenger Processing Facility at England Airpark, Alexandria, LA.

• Hours: Normal operating hours are Monday-Friday, 7:30 AM - 4:30 PM, excluding federal holidays. 24/7 contact information for emergency work is required.

• Personnel Qualifications: Key personnel (Program Manager, Alternate PM) must be State of Louisiana Certified/Registered with 3 years' pest management experience. All employees must be registered under the State of Louisiana EPA Plan and be licensed/certified in specific EPA DOD categories. English language proficiency is required.

• Security & Access: Compliance with Homeland Security Presidential Directive 12 (HSPD-12) requirements, including NACI background checks, Common Access Cards (CACs), Installation Physical Security Plan, Information Systems Security Plan, Key Control Plan, Antiterrorism (AT) Awareness Training, and Operations Security (OPSEC) Training.

• Pesticide Management: Only EPA registered pesticides approved by Louisiana and the Installation Pest Management Plan (IPMP) may be used, with strict adherence to label instructions, application safety, spill prevention, and cleanup procedures. A pesticide label book and inventory must be maintained.

• Contractor Furnished: The contractor is responsible for providing all personnel, equipment, supplies, facilities, vehicles, tools, clothing, PPE, spill containment materials, and transportation.

• Government Furnished: The Government will provide existing electrical connections, a monthly Excel spreadsheet template, and mandatory publications. No office space, equipment, or other services will be provided.

• Compliance: Adherence to numerous Federal, State, and Army regulations and directives listed in Part 6 is mandatory.

• Organizational Conflict of Interest (OCI): Contractors must disclose potential OCIs and comply with FAR Subpart 9.5 constraints.

• Data Rights: The Government retains unlimited rights to all documents and materials produced under the contract.

• Safety: A Site Specific Safety Plan, including an Activity Hazard Analysis and Spill Plan, must be submitted prior to work commencement. Compliance with OSHA and other safety requirements is mandatory.

Solicitation / RFP / RFQ

This is a Request for Quote (RFQ) for General Pest Control Services at Fort Polk, under Solicitation Number W911RX26QA0010001, issued on January 23, 2026. The acquisition is set aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSB) under NAICS code 561710 with a size standard of $17,500,000.00. The Government intends to award a single Firm Fixed Price contract on an "all or none" basis, without discussions, to the responsible offeror whose technically acceptable and reasonably priced offer is most advantageous.

• Services: Indoor Pest Management, Outdoor Pest Management, and Stray Animal Management Services.

• Pricing: Firm Fixed Price arrangement.

• Period of Performance: A base year from March 27, 2026, to March 26, 2027, with four additional 12-month option periods, potentially extending the contract through March 26, 2031.

• Inspection/Acceptance: Services will be inspected and accepted at WOVF DIR OF PUBLIC WORKS, BLDG 4374 CLASS PACK SEC, 7585 VIRGINIA AVE, FORT POLK, LA 71459, and must be approved by the COR.

• Contract Type: Firm Fixed Price.

• Ordering: Orders may be issued from November 1, 2025, through October 31, 2028.

• Order Limitations: Minimum order is less than $2,500; maximum order is 20% of stated quantities for a single item or combination of items.

• Offer Due Date: February 19, 2026, at 01:00 PM local time.

• Submission: Quotes must be submitted via mail or email. Electronic submissions (Microsoft or Adobe compatible, virus/malware free) are acceptable; facsimiles are not.

• Email Contacts: patricia.j.barth3.civ@army.mil, savannah.r.kennedy3.civ@army.mil, kristoffer.m.poe.mil@army.mil.

• Quote Acceptance Period: Offerors must hold prices firm for 90 days from the receipt of quotes.

• Evaluation Factors: Proposals will be evaluated on Price, Technical Capability, and Past Performance. Technical Capability and Past Performance are considered less important than Price.

  • Technical Capability Subfactors: Management Approach, Technical Experience, and Technical Qualifications.
  • Past Performance: CPARS data from the past 5 years will be reviewed. Offerors must provide information on past performance, particularly regarding FAR 52.219-8 "Utilization of Small Business," or certify if they have no prior contracts.

• Discussions: The Government intends to award without discussions and will not establish a competitive range. Non-compliance with solicitation requirements may lead to elimination.

• Questions: Submit questions in writing via email no later than ten calendar days after the solicitation release.

• Set-Aside: Service-Disabled Veteran-Owned Small Business (SDVOSB).

• NAICS: 561710, Size Standard: $17,500,000.00.

• SAM Registration: Required for all responsible sources prior to award.

• Attachments: The solicitation includes attachments such as Site Visit Instructions, Performance Work Statement (PWS), Performance Requirements Statement (PRS), and various Technical Exhibits (Workload Data, Excel Spreadsheet, Food Service Facilities, Approved Chemicals List).

Amendment / Modification

This amendment modifies the solicitation W911RX26QA001, originally dated 23 JAN 2026.

Key changes include:

• The Response Due Date has been extended from 12 Feb 2026 to 19 Feb 2026.

• The Performance Work Statement (PWS) and TE-1 PRS Pest Control documents have been added.

• Several contract documents have had their display order modified:

  • TE-1 PRS Pest Control: Display Order changed from 3 to 4.
  • TE-2 Workload Data: Display Order changed from 4 to 6.
  • TE-3 Excel Spreadsheet: Display Order changed from 5 to 7.
  • TE-4 Food Service Facilities: Display Order changed from 6 to 8.
  • TE-5 Approved Chemicals List: Display Order changed from 7 to 9.

• Page counts for the following documents have been updated:

  • Performance Work Statement (PWS)(amendment 1): Now has 41 pages (previously none).
  • TE-1 PRS Pest Control (amendment 1): Now has 14 pages (previously none).

• Solicitation Response Due Date

• List of Contract Documents, Exhibits, or Attachments

• Contract Document Display Orders

• Document Page Counts

• The proposal submission deadline has been extended to 19 Feb 2026.

• Bidders should review the newly added PWS and TE-1 PRS Pest Control documents, as well as the updated display orders and page counts for other referenced documents.

Statement of Work (SOW) / Performance Work Statement (PWS)

This Performance Work Statement (PWS) outlines the requirements for non-personal installation pest management services. The primary objective is to provide comprehensive pest control to ensure a safe and healthy environment.

• Services include the performance of nuisance, structural, stored products, household pests, limited mosquitoes and biting flies, fly larvae, and other miscellaneous pest control services.

• Integrated Pest Management (IPM) techniques are mandatory, emphasizing environmentally sound practices and minimizing pesticide use.

• The scope excludes the Family Housing Area.

• Specific tasks include site inspections, pest identification, recommending sanitation practices, utilizing mechanical control methods, selecting target-specific pesticides as a last resort, and evaluating treatment effectiveness.

• Integrated Pest Management (IPM) techniques must be utilized.

• Pesticide use must be reduced in accordance with the Army Pollution Prevention Program.

• Specific acceptable levels of control are defined for various pests (e.g., arthropods, cockroaches, ants, rodents, flies).

• Response times for emergency and routine service calls are specified.

• Completion times for emergency and routine work orders are detailed.

• Period of Performance: Base Year (12 months) plus four (4) Option Years (12 months each).

• Place of Performance: Fort Polk, LA, including various sites such as Toledo Bend Recreation Site, Peason Ridge, MOUT Complex Site, Ranges, Bonner Lake, Alligator Lake, and the Passenger Processing Facility at England Airpark, Alexandria, LA, and other properties owned or leased by Fort Polk.

• Quality Control: Contractor is responsible for a Prevention Based Quality Control Program. A written Quality Control Plan (QCP) is required within 10 days of award.

• Licensing & Certification: Contractor must be properly licensed and certified, including State of Louisiana EPA certification for pesticide applicators.

• Personnel: Contractor personnel must be able to read, write, speak, and understand English. Key personnel include a Program Manager (PM) and Alternate PM (APM) with specific qualifications.

• Security: Compliance with applicable installation, facility, and area commander security policies is required. This includes background checks, Common Access Card (CAC) issuance, and adherence to HSPD-12 requirements.

• Reporting: Regular reporting is required, including monthly Excel spreadsheets, invoices, Termite Inspection and Treatment Reports, and equipment calibration sheets.

• Pesticides: Only EPA-registered pesticides approved by the State of Louisiana and the installation's IPMP may be used. Strict adherence to label directions and safety procedures is mandatory. Pesticide waste must be disposed of at approved sites off Fort Polk.

• Safety: Work must be conducted in a safe manner, complying with OSHA, Federal, State, and Army requirements. A Site Specific Safety Plan is required.

Solicitation / RFP / RFQ

This solicitation, W911RX26QA001, issued by the W6QM MICC-FT RILEY, is for "Ft Polk General Pest Control Services." The acquisition is set aside for Small Business and has a North American Industry Classification Standard (NAICS) code of 561710 with a size standard of $17,500,000.00.

The solicitation outlines services including:

• Indoor Pest Management Services
• Outdoor Pest Management Services
• Stray Animal Management Services

These services are offered with multiple line items, including base year and four option periods, each for a 12-month duration.

• Contract Type: Firm Fixed Price

• Period of Performance: Base year from 27 March 2026 to 26 March 2027. Four option periods extend through 26 March 2031.

• Estimated Value: Not explicitly stated, but the NAICS size standard is $17,500,000.00.

• Offer Due Date: 12 February 2026, 01:00 PM.

• Submission Method: Quotes can be submitted via mail or email to the addresses provided. Electronic submissions are acceptable.

• Evaluation Factors: The contract will be awarded on a best-value basis, considering Price, Technical Capability, and Past Performance. Technical Capability and Past Performance are less important than price. The government intends to evaluate proposals and award without discussions.

• This acquisition is a set-aside for Small Business.

• The solicitation incorporates FAR clauses by reference, including those related to commercial products and services, small business concerns, and payment instructions (WAWF).

• Offerors must be registered in the System for Award Management (SAM).

• Questions must be submitted in writing via email no later than ten calendar days after release of the solicitation.

Other / Unclassified

This document provides instructions and details for an upcoming site visit related to a requirement at MICC Fort Polk. The site visit is scheduled for January 28, 2026, starting at 1300 hrs at the MICC Fort Polk Contracting Office (2038 9th Street, Bldg. 1352, Fort Polk, LA 71459).

• Purpose of Site Visit: To allow potential Offerors to understand the requirement's history and tour areas of interest to the Directorate of Public Works.
• Attendance: Attendance is not a requirement and will not affect a company's ability to submit a response or proposal.
• Registration: To register, send an email to patricia.j.barth3.civ@army.mil by noon CST on January 27, 2026. The email must include the business name, address, attendee name(s), and a point of contact phone number and email address. The subject line must read "Fort Polk General Pest Control Site Visit".
• Details Provided: Specifics like directions, agenda, question forms, and ground rules will be emailed upon approved registration.
• Limitations: A maximum of two representatives per Offeror are permitted due to space limitations.
• Rescheduling: The site visit will not be rescheduled if cancelled due to weather or Acts of God.

Form / Attachment / Pricing Sheet

This document appears to be a log or record of pest control service requests. It details the date of the service order, the service order number, the priority of the request (Routine or Emergency), the building where the service was needed, the type of pest targeted, the date the service was called, the target completion date, the number of days to complete, and comments.

• Date: The date the service order was received.
• Service Order #: A unique identifier for each service request.
• Priority: Indicates if the request was Routine or Emergency.
• Building: The specific building requiring pest control.
• Target Pest: The type of pest being addressed (e.g., Ants, Mice, Wasps, Roaches, Spiders, Bed Bugs, Stray Animal, Dead Animal, Birds, Snakes, Foxes, Raccoons, Possums, Flies, Fleas, Hogs, Termites, Beavers, Mosquitoes, Gnats, Foxes, Squirrels, Algae, Odor, Vegetation).
• Time Called:* The date the service was requested.
• Completion Date:** The date the service was completed.
• Days to Complete: The duration in days from request to completion.
• Comments: Additional notes or status updates, often indicating "SUBMITTED TO CTR" or "CANCELLED."
• Self Help Code: Indicates "LOGGED RB."

This document provides a historical record of pest control service requests, including the types of pests encountered, the locations, and the timeliness of service completion. This data could be valuable for bidders to understand the scope and frequency of pest control needs, the types of issues that arise, and potentially the performance of previous service providers. It offers insight into the operational demands and potential challenges related to pest management in the specified environment.

Form / Attachment / Pricing Sheet

This document is an Excel spreadsheet containing historical service order data, likely for pest control services. It appears to be a log of service orders, including details such as the service order number, priority, building, target pest, response times, completion dates, hours to complete, and comments.

• Service Order #: Unique identifier for each service request.
• Priority: Indicates if the service was 'Emergency' or 'Routine'.
• BLDG: Building where the service was required.
• TARGET PEST: The type of pest addressed.
• TIME Contractor Responded to SO: Time the contractor arrived on site.
• COMPLETION DATE: Date the service was completed.
• Days to Complete: Duration of the service.
• Total Contractor Hours to Complete SO: Total labor hours expended.
• Comments: Additional notes regarding the service order.

This spreadsheet provides historical data on pest control services performed. Bidders can use this information to understand the types of services previously rendered, the frequency of requests, typical response and completion times, and the general scope of work. This data can be valuable for estimating resource needs, pricing proposals, and demonstrating understanding of the government's requirements if this is an attachment to a solicitation or SOW.

Form / Attachment / Pricing Sheet

This document, "Technical Exhibit #4 - Food Service Facilities," revised on March 13th, 2024, serves as an attachment or exhibit to a larger solicitation or contract. It lists various facilities that likely require food service operations or support.

The exhibit provides a table with two columns:

• BLDG#: The building number identifier for each facility.
• Facility Description: The name or type of facility.

Facilities listed include:

• FIRE STATION
• SCHOOL AGE SERVICES CENTER
• BIACH
• WARRIOR COMMUNITY CENTER
• LIBRARY/EDUCATION CENTER
• CHILD DEVELOPMENT CENTER (multiple entries)
• POST EXCHANGE
• DINING FACILITY (multiple entries)
• PIZZA HUT (multiple entries)
• STRIKE ZONE BOWLING CENTER
• HICKORY HUT
• BURGER KING
• YOUTH ACTIVITY CENTER
• CRP KITCHEN (multiple entries)

This exhibit is crucial for bidders to understand the scope of potential food service requirements. It details the specific locations and types of facilities where services may be needed, allowing vendors to assess their capacity, logistical planning, and pricing strategies for the opportunity.

Form / Attachment / Pricing Sheet

This document, an Excel spreadsheet named 'TE-5 Approved Chemicals List.xlsx', appears to be a list of approved chemicals. The 'Hide Me' sheet contains a list of locations, and the 'FY21 PUL' sheet provides a detailed list of pesticides, their EPA registration numbers, active ingredients, and comments. This information is likely relevant for understanding approved materials or substances that may be used or encountered in relation to the opportunity.

• Approved Chemicals List: Contains specific chemical names, EPA registration numbers, and active ingredients.
• Locations: Lists various military installations and depots.
• Pesticide Use List (FY21): Details specific pesticides approved for use in Fiscal Year 2021, including contact information for personnel.

This list may be critical for bidders to understand any restrictions or requirements related to the use, handling, or disposal of specific chemicals or pesticides. It could impact the types of products or services a bidder can offer or the methods they must employ. Bidders should review this list to ensure compliance with any stated or implied chemical management policies associated with the opportunity.

Statement of Work (SOW) / Performance Work Statement (PWS)

This document outlines the performance requirements for pest control services, aiming to ensure a pest-free environment while adhering to environmental quality standards and safety regulations.

• Quality Control Plan: Develop and maintain a quality control program for systematic inspection, customer service, emergency response, and continuous pest prevention.

• Integrated Pest Management (IPM): Implement IPM strategies for various pests including arthropods, cockroaches, ants, rodents, and flies, with specific elimination and control timelines.

• Endangered Species Pest Control: Conduct pest control activities ensuring maximum protection of endangered species and environmental quality, adhering to relevant federal acts and executive orders.

• Emergency Response Times: Provide timely response and completion for emergency pest control services, with defined hours for weekdays, weekends, and holidays.

• Routine Response & Completion Times: Fulfill routine service orders within specified timeframes.

• Service Order Procedures: Pick up service order requests twice daily and furnish pest management coordinators with pesticide usage information.

• Mosquito Control: Provide adult mosquito control services using aerosol generators, with specific application and calibration requirements.

• Fly Control: Implement non-chemical fly control services and utilize ULV space treatments for heavy infestations upon approval.

• Animal Control and Carcass Disposal: Remove domestic, wild, and feral animals, and dispose of carcasses according to regulations.

• Bird Control: Utilize environmentally sound methods to prevent bird roosting and loafing.

• Fire Ant Control: Provide fire ant control using baits or approved chemical agents, with twice-annual application.

• Termite Control: Accomplish termite control by creating a protective soil treatment zone.

• Cleanup: Ensure work areas are cleaned of all smudges, grease, stains, dirt, and refuse resulting from the contractor's work.

• Application Safety: Adhere to safety procedures during pest treatment, ensuring safety for building occupants and personnel.

• Pesticide Contamination: Ensure food, water, and other substances are not contaminated by pesticides.

• Pesticide Spill and Cleanup: Maintain safety equipment, contain and initiate cleanup of spills, and notify relevant authorities.

• Rodenticide Application Safety: Use secure, tamper-proof bait stations for rodenticides.

• Pesticide Waste & Empty Containers: Remove and dispose of unused pesticide waste and empty containers according to regulations.

• Environmental Protection: Immediately notify the COR of any pesticide release not in accordance with EPA-approved label directions and thoroughly clean up substances.

• Equipment Safety: Ensure contractor equipment is intact, free of leaks, and maintained at 98% operational readiness.

• Acceptable Quality Levels (AQL): Generally 0% or 1% deviation from performance standards, with specific AQLs for certain tasks (e.g., 2% for some pest eliminations).

• Customer Complaints: No more than one valid customer complaint per specified period (e.g., per quarter, per month, per pesticide application).

• Surveillance Methods: Periodic surveillance, 100% inspection, random sampling, and validated customer complaints received by COR.

Implied to be at Fort Polk, based on references to "Installation" and "Fort Polk" throughout the document.

• Compliance with various federal acts, executive orders, and Army regulations (e.g., National Environmental Policy Act, Endangered Species Act, EM 385-1-1).
• Use of approved pesticides and adherence to label directions.
• Proper disposal of waste and decontamination procedures.
• Safety requirements for personnel, pets, wildlife, and the environment.
• Equipment calibration and maintenance.
• Reporting of findings and incidents to the COR and relevant authorities.