Front Desk Admin Support - Minot AFB

Quick Summary

The Department of the Air Force, specifically the FA4528 5 CONS office, is soliciting proposals for Front Desk Administrative Support services at the Military & Family Readiness Center (M&FRC) at Minot Air Force Base, North Dakota. This is a Total Small Business Set-Aside opportunity for non-personal services, primarily focusing on Transition Assistance Program (TAP) data entry and front desk customer service functions. Quotes are due by January 30, 2026, at 12:00 PM CST.

Scope of Work

The contractor will provide essential administrative support, including:

• Performing TAP data entry and front desk customer service.
• Utilizing Microsoft Office Suite (Word, Access, Excel) for document creation, data management, and reporting.
• Preparing and editing written correspondence, reports, and forms.
• Screening telephone calls and visitors, referring them to appropriate staff.
• Maintaining office records, files, and publications in accordance with Air Force Instructions (AFI).
• Utilizing the Air Force Family Integrated Results and Statistical Tracking System (AFFIRST) and TAP ACCESS database.
• Providing public relations support and maintaining M&FRC appointment calendars.

Contract Details

• Contract Type: Combined Synopsis/Solicitation (Request For Quotation - RFQ) for commercial items.
• Set-Aside: 100% Total Small Business Set-Aside (FAR 19.5).
• NAICS Code: 561110 (Office Administrative Services), with a small business size standard of $12.5 million.
• Period of Performance: An initial term with an optional four-year extension. Services are required to commence on August 1, 2025.
• Place of Performance: Minot AFB, ND.
• Wage Determination: Wage Determination 2015-6025, Revision 3, for North Dakota (McHenry, Renville, and Ward counties) applies, establishing minimum wage rates and fringe benefits for Service Contract Act (SCA) covered employees.

Submission & Evaluation

• Questions Deadline: February 26, 2025.
• Quote Submission Deadline: January 30, 2026, no later than 12:00 PM CST.
• Submission Method: Via email to the listed Points of Contact (POCs) and Contracting Officer.
• Quote Validity: Must be valid through August 30, 2025.
• Required Submission: A candidate resume demonstrating the ability to meet all PWS requirements must be submitted with the quote.
• Evaluation Criteria: Offers will be evaluated based on Technical Capability and Price. Technical capability must meet specifications; offers not meeting requirements will be considered unacceptable. Price will be evaluated comparatively, with options added to the basic requirement's price for evaluation.

Special Requirements

• Personnel: Contractor employees must possess knowledge of Microsoft Office, Access, and Excel, strong communication skills, and preferably AF terminology. They must maintain a neat appearance and professional demeanor.
• Security: Personnel require background checks for network access and must comply with all Minot AFB security and safety clearances, including obtaining base vehicle passes and mandatory OPSEC training.
• Government-Furnished Property: The government will provide workspace, computers, internet access, telephones, and other necessary equipment and supplies.
• Holidays: Contractor is not required to provide service on recognized federal holidays or during base closures.