Front Desk Admin Support - Minot AFB

Solicitation / RFP / RFQ

This is a combined synopsis/solicitation for commercial items, issued as a Request For Quotation (RFQ), for Front Desk Data Entry Services at the Military Family & Readiness Center at Minot AFB. The government is procuring these services to support the center's operations.

• Front Desk Data Entry Services.

• A candidate resume demonstrating the ability to meet all requirements listed in the Performance Work Statement (PWS) must be submitted with the quote.

• The contract will include an initial term with an optional four-year extension.

• Services are required to commence on August 1, 2025.

• The North American Industry Classification System (NAICS) code is 561110, with a small business size standard of $12.5 million.

• This acquisition is set-aside for 100% Total Small Business Competition.

• Questions Deadline: February 26, 2025.

• Quote Submission Deadline: January 30, 2026, no later than 12:00 PM CST, via email to the Points of Contact (POCs) and Contracting Officer.

• Quote Validity: Must be valid through August 30, 2025.

• Evaluation Criteria: Offers will be evaluated based on Technical Capability and Price. Technical capability must meet specifications; offers not meeting requirements will be considered unacceptable. Price will be evaluated comparatively. Options will be evaluated by adding their total price to the basic requirement's price.

• 100% Total Small Business Set-Aside.

• The solicitation includes provisions and clauses in effect through Federal Acquisition Circular 2025-01, Defense Federal Acquisition Regulation Public Notice 01/17/2025, and Air Force Federal Acquisition Circular 10/16/2024.

• Key attachments include the Performance Work Statement (PWS), Wage Determination 2015-6025 Rev.3, and a Quote Sheet.

Performance Work Statement (PWS)

To provide non-personal services for Transition Assistance Program (TAP) data entry and administrative support for the Military & Family Readiness Center (M&FRC) at Minot AFB.

• Perform TAP data entry and front desk customer service.

• Utilize Microsoft Office Suite (Word, Access, Excel) for document creation, data management, and reporting.

• Prepare and edit written correspondence, reports, and forms with accuracy in grammar, spelling, and formatting.

• Screen telephone calls and visitors, referring them to appropriate staff.

• Maintain office records, files, and publications in accordance with Air Force Instructions (AFI) and other pertinent policies.

• Utilize the Air Force Family Integrated Results and Statistical Tracking System (AFFIRST) and TAP ACCESS database.

• Provide public relations support, informing patrons about M&FRC programs and services.

• Maintain M&FRC appointment calendars and ensure customers complete required forms (e.g., Statement of Understanding).

• All tasks must be accomplished in accordance with AFI-36-3009, M&FRC program desk guides, AFFIRST Training guides, and other Air Force policies.

• Contractor employees must possess knowledge of Microsoft Office, Access, and Excel, and have strong communication skills.

• Knowledge of AF terminology is preferred.

• Contractor is responsible for safeguarding government property and maintaining a clean workspace.

• Services to be performed at Minot AFB.

• Estimated 40 hours per week, typically Monday-Friday, 0730-1630.

• Contractor must provide a replacement Front Desk Assistant within 14 days of contract award or position vacancy.

• Security: Contractor personnel require background checks for network access and must comply with all Minot AFB security and safety clearances, including obtaining base vehicle passes. OPSEC and other security training are mandatory.

• Personnel: Employees must maintain a neat appearance and professional demeanor. Possession of weapons, firearms, or ammunition is prohibited on base. Seatbelt and hands-free cell phone usage are mandatory.

• Government-Furnished Property: The government will provide workspace, computers, internet access, telephones, and other necessary equipment and supplies. Upkeep of workspace and equipment is the government's responsibility.

• Records Management: All records are government property and must be maintained and disposed of in accordance with AFI 33-322 and the Air Force Records Disposition Schedule.

• Holidays: Contractor is not required to provide service on recognized federal holidays or during base closures.

Other / Unclassified

This document is a U.S. Department of Labor Wage Determination (No. 2015-6025, Revision 3) applicable to the state of North Dakota, specifically for the counties of McHenry, Renville, and Ward. It lists various occupational classifications along with their corresponding minimum hourly wage rates and required fringe benefits.

This wage determination is crucial for potential bidders on Service Contract Act (SCA) covered contracts within the specified geographic area. It establishes the minimum wages and benefits that must be paid to employees performing work under such contracts. Bidders must consult this document to accurately calculate labor costs and ensure compliance with federal labor laws, including Executive Orders 13706 (Paid Sick Leave) and 13658 (Minimum Wage). The document also outlines the process for requesting authorization of additional classifications and wage rates (Standard Form 1444) if an occupation is not explicitly listed.