Hamden, CT Janitorial

Statement of Work (SOW) / Performance Work Statement (PWS)

This Performance Work Statement (PWS) outlines the requirements for custodial services for the U.S. Department of Agriculture (USDA), Northern Research Station (NRS) facilities located at 51 Mill Pond Road, Hamden, CT. The goal is to maintain satisfactory facility conditions and a clean, neat, and professional appearance for the Hamden Main Office Building (approx. 19,000 SF across 3 floors) and the Insect Rearing Facility (IRF) (approx. 3,750 SF, single-story).

• Basic Cleaning Services (Weekly): Includes maintaining floors (sweeping, dust mopping, damp mopping, vacuuming carpets), removing trash and recycling, cleaning entrances, cleaning drinking fountains, general spot cleaning, and general dusting of horizontal surfaces.
• Basic Restroom and Breakroom Cleaning (3 Times Weekly): Includes cleaning and disinfecting all surfaces, sweeping and mopping floors, and stocking restroom supplies.
• Laboratory Cleaning Services (Weekly): Involves emptying trash and recycling only, without disturbing lab equipment.
• Periodic Cleaning Services (6 Months): Includes stripping and re-waxing tile floors, shampooing carpets, cleaning interior windows, dusting high ledges and walls, cleaning window coverings, and cleaning chairs.
• As Requested Cleaning Services: Special services provided on an hourly basis for tasks like extra cleaning during high usage periods or office move-outs.

Performance is evaluated based on results, not method. The PWS specifies a performance standard of less than 5 instances of performance not meeting described objectives per month for most services. Non-conforming services may require correction without additional cost to the Government. Invoices will not be paid until reporting is up to date.

• Service Hours: 8:00 am to 5:00 pm local time, Monday, Wednesday, and Friday, excluding Federal Holidays. Periodic cleaning may occur on weekends. If a holiday falls on a service day, cleaning will occur the next business day.

• Location: Hamden Main Office Building and Insect Rearing Facility (IRF), 51 Mill Pond Road, Hamden, CT.

• Contractor Furnished: Personnel, materials, equipment (e.g., floor scrubbers, vacuums, shampooers), supplies, and incidentals.

• Government Furnished: Paper towels, trash can liners, urinal mats, toilet paper, and air freshener.

• Key Personnel: A Contract Manager with at least 2 years of relevant experience is required.

• Quality Control: Contractor must develop and maintain a quality control plan.

• Reporting: Requires submission of a Quality Control Plan, monthly Inspection Reports, and deficiency reports.

• Security: Contractor must be able to arm/disarm the site security and fire monitoring systems, and will be provided an access card.

• Emergencies: Contractor must respond to emergencies within 15-30 minutes of notification (except hazardous material spills).

• Site Visit: A site visit is scheduled for February 3rd, 2026, from 10:00 am to 12:00 pm EST. Contact information for RSVP is provided.

Solicitation / RFP / RFQ

This is a combined synopsis/solicitation for commercial items, issued as a Request for Quotation (RFQ) for janitorial services at the USDA Forest Service, Northern Research Station in Hamden, CT. The requirement is for custodial services for the Main Office (approx. 19,000 SF) and the Insect Rearing Facility (IRF) (approx. 3,750 SF) located at 51 Mill Pond Road, Hamden, CT.

• Performance-based service requirement.

• Contractor shall furnish all personnel, materials, equipment, supplies, and incidentals.

• Services include basic cleaning, basic restroom cleaning, other cleaning, periodic cleaning, and miscellaneous cleaning on an hourly basis.

• A detailed Performance Work Statement (PWS) outlines specific requirements.

• Anticipated contract type: Firm-fixed-price requirements contract.

• Period of Performance: One (1) one-year base period and four (4) one-year option periods, not to exceed five (5) years total.

• Offers will be evaluated based on the highest technically rated quotation with fair and reasonable pricing and acceptable or neutral past performance.

• Technical Approach, Price, and Past Performance are key evaluation factors.

• Award will be made to the offeror representing the best value to the Government; tradeoffs will not be conducted.

• Quotes must be held firm for 90 calendar days from the offer receipt date.

• Questions are due by February 8th, 2026, 2359 PM Eastern Time.

• This acquisition is a Total Small Business Set-Aside.

• Applicable NAICS Code: 561720 Janitorial Services.

• Small business size standard: $22 M.

• This solicitation incorporates provisions and clauses by reference; full text is available at www.acquisition.gov.

• Several attachments are referenced, including the Performance Work Statement (PWS), Quality Assurance Surveillance Plan, Schedule of Items, and Questionnaires.

• Specific FAR and AGAR clauses are incorporated, including those related to personal identity verification, subcontracting, and DEI compliance.

Other / Unclassified

This document is a Quality Assurance Surveillance Plan (QASP) for the NRS Hamden Custodial Contract at 51 Mill Pond Road, Hamden, CT. It outlines the procedures and guidelines the USDA, Forest Service Northern Research Station will use to ensure the contractor meets the performance standards and service levels specified in the Performance Work Statement (PWS).

This QASP details how the government will monitor and evaluate the contractor's performance. Key aspects include:

• Purpose: To define systematic methods for measuring performance, identifying reports, and evaluating contractor adherence to PWS standards.
• Performance Standards & AQLs: Outlines how performance will be measured against defined standards and Acceptable Quality Levels (AQLs), including allowable deviations.
• Government Responsibilities: Details the roles of the Contracting Officer (CO) and Contracting Officer Representative (COR) in surveillance, monitoring, and decision-making regarding contractor performance.
• Surveillance Methods: Describes methods such as random visual inspections, percent inspections (up to 100%), and review of performance standards and AQLs.
• Analysis and Results: Explains how performance will be analyzed and categorized (Outstanding, Acceptable, Unacceptable), with implications for future surveillance levels and potential corrective actions.
• Appendices: Includes forms for Performance Requirement Summary, Cleaning Feedback Record, and Monthly Complaint Record, which are used for documentation and evaluation.

Bidders should review this QASP to understand the government's quality assurance process and the specific metrics and standards by which their performance will be judged if awarded the contract.

Form / Attachment / Pricing Sheet

This document is a pricing sheet detailing the schedule of items for janitorial services, including base year and four option years. It is intended for vendors to insert their proposed unit prices.

• Services: Includes basic cleaning, restroom cleaning, other cleaning, periodic cleaning, and miscellaneous cleaning services.
• Contract Period: Covers a Base Year (FY 2026) and four Option Years (FY 2027-2030).
• Quantities: Specifies quantities for each service item (e.g., 52 Weeks, 2 Each, 30 Hours).
• Pricing: Provides columns for Unit Price and Total Price. Vendors are instructed to only insert prices in the 'Unit Price' column.
• Totals: Includes subtotals for each year and a grand total.

This sheet is critical for bidders to understand the scope of services required over the contract period and to formulate their pricing proposals. Bidders must carefully review each item and provide competitive unit pricing as instructed.

Form / Attachment / Pricing Sheet

This document is an "Experience Questionnaire" required for the solicitation # 12444826Q0006 for Hamden Janitorial. It is designed to gather information from potential bidders to assess their experience and responsibility.

• Contractor Information: Name, address, phone, email, and type of business.
• Experience Details: Years of experience as a prime contractor and subcontractor.
• Relevant Projects: A section to list up to three most relevant projects performed within the last three years, including contract number, award amount, contract POC, date completed, and description of work performed.
• Current Contract Commitments: A table to list all current contract commitments, including contact information for references.
• Past Performance: Questions regarding failure to complete work and work completed under a performance bond.
• Organization Information: Details on minimum/maximum employees, payroll status, available equipment, and estimated rate of progress.
• Individual Experience: Experience of principal individuals and information for responsibility determination (credit and banking references).
• Remarks: A section for additional comments.
• Certification: A statement certifying the completeness and correctness of the provided information.

Bidders must complete this questionnaire accurately and thoroughly. The information provided will be used by the government to determine the bidder's capability and responsibility to perform the contract. Failure to provide complete and accurate information may impact the evaluation of the proposal.

Form / Attachment / Pricing Sheet

This document is a Past and Present Performance Questionnaire used for source selection. It is intended to gather information about a contractor's performance on previous or current contracts to aid in evaluating their suitability for future awards.

• General Information: Collects details about the contract being evaluated, including contractor name, address, project description, contract number, period of performance, and dollar amount. It also asks if the contractor performed as Prime Contractor, Sub-Contractor, or Key Personnel.
• Respondent Information: Gathers contact details for the individual completing the questionnaire.
• Performance Information: A rating scale (1-5, with 1 being Unsatisfactory and 5 being Exceptional, plus N/A) for various aspects of contractor performance, including:
  • Provision of experienced managers and supervisors.
  • Participation in solving local problems.
  • Quality control and inspection procedures.
  • Timely correction of deficiencies.
  • Identification and resolution of problems.
  • Suggestion of alternative approaches.
  • Display of initiative.
  • Cooperation with government personnel.
  • Overall performance rating.
• Specific Questions: Asks if the contractor was issued a cure or show cause notice, if they are rated in CPARS, and if the government would award another contract to them.
• Remarks: A section for narrative explanations, particularly for ratings of 1 or 2, or for outcomes of cure/show cause notices.

This questionnaire is crucial for potential bidders who are being asked to provide past performance information for themselves or their subcontractors. The questions directly relate to the criteria the government will use to evaluate performance. Bidders should carefully consider how they will answer these questions and ensure their responses accurately reflect their capabilities and track record. The submission deadline and contact information for returning the questionnaire are also provided.

Other / Unclassified

This document is a U.S. Department of Labor, Wage and Hour Division "Register of Wage Determinations Under the Service Contract Act." It provides a list of occupations and their corresponding minimum wage rates and fringe benefits applicable to federal service contracts in specific geographic locations within South Central Connecticut.

This document is crucial for potential bidders on federal service contracts in the specified Connecticut region. It outlines the legally mandated minimum wages and benefits that must be paid to employees performing work under such contracts. Bidders must consult this document to accurately calculate labor costs, ensure compliance with labor laws, and factor these requirements into their proposals. Failure to adhere to these wage determinations can lead to contract violations and penalties.